Top 846 Customer service supervisor Jobs in Buffalo Ny

Service Manager
Confidential —Buffalo, NY
- $60,000 - $75,000 a year
- Full-time
- Dealership
- Customer service
- Computer literacy
- Health savings account
- Health insurance
Quick Apply
Client Success Manager: K-12 SaaS Partnerships
PLS 3rd Learning —Buffalo, NY
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
- Health savings account
- Health insurance
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3d
Administrative Assistant/Customer Service Representative
Surgical Repairs International —Lancaster, NY
- $40,000 - $50,000 a year
- Full-time
- Microsoft Excel
- Surgery
- Mid-level
- Health savings account
- Health insurance
Quick Apply
14d
Supervisor Claims QA
Centivo —Buffalo, NY
- $70,000 - $78,000 a year
- Full-time
- Management
- 5 years
- Mid-level
- Health insurance
Shipping Supervisor
Buffalo Wire Works —Buffalo, NY
- $25 - $28 an hour
- Full-time
- Management
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
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Call Center Representative
Nicole Aldinger Associate Real Estate Broker —Buffalo, NY
- $26.54 - $32.35 an hour
- Part-time
- Remote
- Computer literacy
- Analysis skills
- Continuous improvement
- Work from home
- Professional development assistance
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8d
Clinic Nurse Supervisor Adult Day PACE Clinic - M-F Days
Fallon Health —Buffalo, NY
- $92,000 a year
- Full-time
- CPR Certification
- Nursing
- RN License
RN Supervisor
Autumn View Health Care Facility —Hamburg, NY
- $36 - $38 an hour
- Skilled nursing facility
- RN License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Engineering Supervisor
Pine Pharmaceuticals —Tonawanda, NY
- $90,000 - $115,000 a year
- Full-time
- Background check
- 7 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
8d
Asbestos Abatement Supervisors and Laborers
Stohl Remediation Services —Buffalo, NY
- $20 - $58 an hour
- Full-time
- Mid-level
- Residential
- Driver's License
- Health insurance
- 401(k)
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RN Supervisor
BROTHERS OF MERCY NURSING HOME COMPANY INC —Clarence, NY
- $41.00 - $43.75 an hour
- Part-time
- Skilled nursing facility
- RN License
- Mid-level
Quick Apply
Supervisor Mechanical
Reworld Projects, LLC —Niagara Falls, NY
- $91,200 - $121,400 a year
- Extended hours
- 5 years
- Writing skills
- Engineering
- Paid parental leave
- Paid holidays
Quick Apply
LPN - Resident Care Supervisor
Elderwood —Tonawanda, NY
- $27.00 - $35.54 an hour
- Full-time
- English
- Mid-level
- Geriatrics
Bar/Service Manager
NFNY Hotel Management LLC / American Niagara Hospitality —Niagara Falls, NY
- $25 - $28 an hour
- Part-time
- Bar
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Nurse Supervisor
Neighborhood Health Center —Buffalo, NY
- $32.79 an hour
- Full-time
- Background check
- CPR Certification
- Nursing
- Free parking
- 403(b) matching
Quick Apply
Construction Site Supervisor
Habitat for Humanity Buffalo —Buffalo, NY
- From $24 an hour
- Full-time
- Microsoft Word
- Construction site
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse (RN) Supervisor No Weekends!
Seneca Health Care Center —West Seneca, NY
- $36 - $38 an hour
- Part-time
- Nursing
- Skilled nursing facility
- RN License
- Dental insurance
- Paid time off
Quick Apply
Consumer Care Representative (Collections Specialist/Customer Service)
Coast Professional, Inc. —East Aurora, NY
- $17.20 - $17.75 an hour
- Full-time
- Background check
- High school
- Office
- Paid training
- AD&D insurance
Quick Apply
3d
Maintenance Supervisor
MJ Peterson —Amherst, NY
- $23 - $26 an hour
- 8 hour shift
- Carpentry
- Mid-level
- Residential
- Paid holidays
- Health insurance
Quick Apply
Automotive Service Department Manager
Transitowne Jeep Chysler Dodge Ram Elma —Elma, NY
- From $90,000 a year
- 8 hour shift
- Management
- Dealership
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply

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Service Manager

Confidential
Buffalo, NY

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Teamwork
Customer relationship building
Interpersonal skills
Customer service
In-person customer service
High school diploma or GED
Customer engagement
Desktop applications
Vendor communication
Warranty issues management
Operational excellence initiatives
Productivity software
Training & development

Full Job Description

Position Title: Service Manager

Reports To: Service Director

Summary: The Service Department is an integral and vital part of the dealership, and the manner in which it builds open, honest, trusting relationships with customers and other departments is essential to the dealership’s success. The Service Manager takes the lead role in managing an efficient and profitable Service Department through productive staffing, customer retention, technician training and quality workmanship while improving productivity and reducing costs in order to meet objectives. This position is crucial to achieve the highest customer satisfaction by performing duties in accordance with current vendor practices and our company’s policies and procedures.

Primary Accountabilities:

· Ensuring Service department growth and profitability

· Understanding and ensuring compliance with all vendor policies and warranty procedures

· Reviewing and signing off on all Service Department outside purchases charged to the service Department or a customer repair order

· Reviewing warranty performance statements on ISIS monthly

· Reviewing C.O.D repair orders to ensure the vehicle and keys are on premises

· Maintaining high quality service repairs to minimize comebacks

· Ensuring that all work is fairly and equally assigned

· Investigating the progress of vehicle completion by conducting periodic spot checks of all jobs throughout the day to ensure timely repairs, quality workmanship and cleanliness

· Keeping abreast of all warranty policies and product changes to maintain effectiveness in this role

· Providing current manufacturers’ vendor training courses for technicians and service staff

· Reviewing random completed repair orders, noting technician comments, technician sign off, repair completion and road test completion

· Understanding and keeping abreast of all federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA, EPA, etc.

· Maintaining a safe and clean work environment in all service areas

· Ensuring that current and required tools are purchased as necessary

· Hold monthly staff and technician meetings

· Explaining completed work and charges to the customer if required

· Interviewing potential Service Department employees

· Ensuring the service staff members are performing their duties as outlined in the appropriate job descriptions

· Strive for respect and facilitate teamwork

· Seeking out and securing new service business

Qualifications that a candidate MUST possess to gain consideration for this position:

· Minimum of 8 years technical experience in the automotive or medium/heavy duty truck industry.

· Must be customer-sensitive and able to listen, understand and communicate professionally with all customers, both external and internal

· Promote continuous improvement within the department

· Maintain a high degree of product and technical knowledge

· Must be a team player with a strong sense of commitment to the customer, and to performing required tasks accurately and professionally

· Must be self-motivated with good written and verbal communication skills

· Must conduct his/herself in a professional manner

· Must be able to adjust to multiple demands and shifting priorities, and be responsive and flexible to best serve the issue at hand

· Must be able to understand, communicate, and evaluate all vendor and warranty guidelines

· Excellent follow-through, problem solving and organizational skills to achieve a win-win solution

· Ability to use a personal computer, a general understanding of Microsoft Office software programs, and the ability to learn other database or proprietary software programs as needed

· Valid New York State Driver’s License

Qualifications that are WANTED in a candidate:

· A commercial driver’s license (CDL) to operate and road test customer vehicles when needed

· Knowledge of dealer and fleet maintenance procedures and systems

· Willingness to pursue self-development courses applicable to the job

· Working knowledge of supplier/vendor warranty policies

Training/Educational Requirements:

· High School Diploma or equivalent

Performance Goals:

· Meet or exceed established monthly and yearly service goals

· Receipt of consistent positive customer feedback

· Exceed customer expectations by:

ü Repair completed on time, within estimate, and correctly the first time.

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service supervisor jobs in buffalo ny

Service Manager

Client Success Manager: K-12 SaaS Partnerships

Administrative Assistant/Customer Service Representative

Supervisor Claims QA

Shipping Supervisor

Call Center Representative

Clinic Nurse Supervisor Adult Day PACE Clinic - M-F Days

RN Supervisor

Engineering Supervisor

Asbestos Abatement Supervisors and Laborers

RN Supervisor

Supervisor Mechanical

LPN - Resident Care Supervisor

Bar/Service Manager

Nurse Supervisor

Construction Site Supervisor

Registered Nurse (RN) Supervisor No Weekends!

Consumer Care Representative (Collections Specialist/Customer Service)

Maintenance Supervisor

Automotive Service Department Manager

I want to receive the latest job alert for customer service supervisor in buffalo ny

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