Top 1127 Customer service team lead Jobs in Buford, Ga

Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA
View Point Health —Lawrenceville, GA
- Part-time
- Remote
- Computer literacy
- Pass drug screening
- Mid-level
10d
Operations Manager
Amazon.com Services LLC —Buford, GA
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Sales & Administrative Support Representative
BRS Roofing Supply —Norcross, GA
- $41,000 - $55,000 a year
- Email
- Spanish
- English
- Mid-level
- Paid time off
- Professional development assistance
Quick Apply
Regional Service Operations Manager (Hybrid)
Aggregate Trades —Milton, GA
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Background check
- Sales
- 5 years
- Health savings account
- Paid holidays
Quick Apply
7d
Office Operation Manager-Accounting firm- Bilingual (English-Spanish)
Grace M. Williams CPA PC —Norcross, GA
- Full-time
- Spanish
- English
- Office
Quick Apply
Customer Service and Appointment Setting Representative
James Walker Allstate Agency —Lilburn, GA
- $25,000 - $32,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Paid time off
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Suwanee, GA
- $18.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
9d
Electrical Operations Manager
Confidential —Alpharetta, GA
- From $150,000 a year
- Full-time
- Construction site
- System design
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Licensed Real Estate Agent - New Construction Team Lead
VRE Alpharetta —Alpharetta, GA
- $66,576.81 - $80,178.52 a year
- Contract
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
8d
HV Sales Specialist
HYUNDAI ELECTRIC AMERICA CORPORATION —Duluth, GA
- $60,000 - $80,000 a year
- Full-time
- Bachelor's degree
- Travel
- US work authorization
- Relocation assistance
- Health insurance
Quick Apply
8d
General Manager – Operations & Business Development
GA Packout —Peachtree Corners, GA
- $65,000 - $100,000 a year
- Full-time
- Background check
- Warehouse
- Recruiting
- Profit sharing
- Fuel card
Quick Apply
Residential Sales Specialist (Door-to-door)
Point Broadband —Dawsonville, GA
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Lawrenceville, GA
- $18.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
9d
Practice Manager - Multi-Clinic Operations
AllCare Georgia —Buford, GA
- Weekends as needed
- Urgent Care
- HIPAA
- Microsoft Office
Quick Apply
Sales Tax Specialist
Global Industrial —Buford, GA
- $22 - $25 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Research
- Health insurance
- 401(k)
Quick Apply
Operations Quality Manager
Confidential —Pendergrass, GA
- $100,000 - $110,000 a year
- Full-time
- Background check
- Computer literacy
- Engineering
- Health savings account
- Health insurance
Quick Apply
Hardscapes Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)
SiteOne Landscape Supply —Alpharetta, GA
- Full-time
- Inventory management
- Heavy equipment operation
- Merchandising
Inside Sales Specialist
Vayman & Teitelbaum, P.C. —Alpharetta, GA
- $45,000 - $55,000 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Service Manager
Uline —Braselton, GA
- Full-time
- 5 years
- Pass drug screening
- Office
- Paid holidays
- Relocation assistance
Medical Laboratory Supervisor - Microbiology - Weekday Shifts
Northeast Georgia Health System —Gainesville, GA
- Full-time
- Mid-level
- 3 years
- Analysis skills

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Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA

View Point Health -
Lawrenceville, GA

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Job Details

Part-time | Full-time | PRN
10 days ago

Qualifications

Computer operation
Computer literacy
High school diploma or GED
Driver's License

Full Job Description

View Point Health

Job Title: Customer Service Agent - Team Lead - (Access)

Job Code: GSS080/Administrative Support 1 or T1601/Personnel Services Worker

Shift: Full-Time (40 hours per week on average) or PRN/Hourly (19 hours per week on average)

Job Hours: 8:00 AM to 5:00 PM - Monday - Friday

Base Location: Remote/Lawrenceville, GA.

Division/Department/Program: Centralized Scheduling / Access

Full-time X

Part-time

PRN

Exempt

Nonexempt X

View Point Health is a community behavioral health center utilizing a team of psychiatrists, nurses, licensed counselors and social workers, as well as other professionals to provide services to individuals who need treatment and support to cope with mental illness, substance abuse, and intellectual and developmental disabilities. View Point Health serves uninsured, underinsured, low-income Medicaid, Medicare, war veterans and some private insurance across multiple locations with a full continuum of behavioral health services and support.

Under direct supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the close supervision of a clerical or administrative supervisor.

Duties & Responsibilities:

Maintaining daily operations of a busy call center. Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Provide daily leadership and guidance to centralized scheduling staff.
Serve as a back up to the supervisor and act as a point person to lead the team when the supervisor is unavailable.
Assist with complex scheduling requests, urgent referrals, and provider schedule changes.
Support current team with ongoing training and conduct training for new hires.
Handle escalated caller’s concerns from team and other staff members.
Assist supervisor with reports to track call metrics for team members.
Answering multi line phone calls, checking authorizations, distributing documents, fielding/managing/scheduling new and existing client appointments for all View Point Health locations as well as community providers.
Data entry, maintaining and updating schedules for Doctors, APRNs, and Nurses.
Research system to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
Follow the processes of the client program and perform all tasks in a courteous and professional manner
Utilize systems and technology to complete account management tasks
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information.
Ensure first call resolution through problem solving and effective call handling
Attending meetings and training and reviewing all new training material to stay up to date on changes to programs knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.

Minimum Qualifications:

High school diploma/GED and ability to perform basic office functions and computer related duties.

Preferred Qualifications:

2+ to 3+ years of experience as a Team Lead, Supervisor, or in a similar leadership role.
Ability to multitask and initiative to solve problems.
Ability to work well independently as well as in a team setting.
Ability to provide excellent customer service to individuals with behavioral health conditions.
Experience working with ECR and/or CareLogic but not required.
Experience working with Excel spreadsheets.
Excellent communication skills, delegation and problem-solving skills with an ability to motivate others.
Excellent time management skills.

Requirements/Competencies:

Must be able to work remotely in a quiet secured location.
Must be able to lift 20 pounds.
Requires long periods of sitting.
Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy.
Candidates for selection must pass a criminal background check (including fingerprinting).
Must pass a pre-employment drug screen and subject to random drug screens.

Note: Some positions may require a valid driver's license.

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Apply Now

Refine Your Search

customer service team lead jobs in buford, ga

Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA

Operations Manager

Sales & Administrative Support Representative

Regional Service Operations Manager (Hybrid)

Office Operation Manager-Accounting firm- Bilingual (English-Spanish)

Customer Service and Appointment Setting Representative

Bilingual Customer Service Specialist (Spanish)

Electrical Operations Manager

Licensed Real Estate Agent - New Construction Team Lead

HV Sales Specialist

General Manager – Operations & Business Development

Residential Sales Specialist (Door-to-door)

Bilingual Customer Service Specialist (Spanish)

Practice Manager - Multi-Clinic Operations

Sales Tax Specialist

Operations Quality Manager

Hardscapes Customer Sales & Service Rep I – Bilingual Preferred (English/Spanish)

Inside Sales Specialist

Senior Customer Service Manager

Medical Laboratory Supervisor - Microbiology - Weekday Shifts

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