Top 16 Service desk technician Jobs in Burleson Tx

Help Desk Technician
ACH Child and Family Services —Fort Worth, TX
- HIPAA
- Mid-level
- Windows
Quick Apply
IT Help Desk Technician
Cummings Electrical —Fort Worth, TX
- Full-time
- Background check
- Pass drug screening
- Research
- Health insurance
- 401(k)
1d
Systems Technician
Integris —Bedford, TX
- Full-time
- Hybrid work
- 1 year
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
1d
Desktop Support Engineer
ISHIR —Euless, TX
- $28.01 - $33.73 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
8d
Support Technician 2nd Shift
Distribution Center —Fort Worth, TX
- Weekends as needed
- Background check
- Spanish
- English
9d
Help Desk Technician
ESC Region 11 —Rio Vista, TX
- Part-time
- Word processing
- Office
- Windows
Tech Analyst II
OneOncology —Fort Worth, TX
- Full-time
- Azure
- Mid-level
- 3 years
Quick Apply
IT Field Support Technician
Livestock Nutrition Center —Saginaw, TX
- Full-time
- Computer science
- Computer Science
- Research
Sr. Desktop Support Specialist
ISHIR —Euless, TX
- Weekends as needed
- Mid-level
- Office
- Windows
Quick Apply
8d

Other jobs to consider

Find your next job by exploring related positions.

Data Entry Clerk
Fresh Start Mortgage Assistance —Cedar Hill, TX
Previous experience as a front desk receptionist or medical/dental receptionist is beneficial for handling client interactions in a professional manner.
$15 - $20 an hour
Quick Apply
Technology Specialist II
Atwell, LLC —Burleson, TX
Communicate technical information clearly to both technical and non-technical employees. Bachelor's degree in information technology, computer science,…
Quick Apply
14d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
10d

Show more jobs in cities nearby

I want to receive the latest job alert for service desk technician in burleson tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Help Desk Technician

ACH Child and Family Services -
Fort Worth, TX

Quick Apply

Job Details

Qualifications

Email customer support
Phone communication
LAN
Windows
Productivity software support
Computer hardware
Driving
Desktop (troubleshooting support)
Desktop applications
WAN
Productivity software
Technical support via email
Desktop administration
Ticketing system technical support

Full Job Description

Description:

Position Function:

Responsible for providing technical assistance and support related to computer systems, hardware, or software. Manage customer experience for employees and contractors submitting technology related service requests. Communicate effectively with internal and external customers about the resolution of their service requests. Provide routine training and support in the use of company technology.

Education Requirements:

Bachelor's degree or three or more years work experience in a related role preferred. CompTIA A+ or other relevant IT certifications required. Experience in working with non-profit preferred. CompTia A+ required within 60 days of employment.

Experience Requirements:

Experience working in a call center environment required. Experience with call center/helpdesk ticketing system required. Experience with electronic health records software preferred. Experience supporting MS Office, and other standard software applications required. Knowledge of commonly used concepts, practices, and procedures within the field of social services, including HIPAA and other privacy laws, preferred. Experience supporting clients in a Microsoft platform environment required.

Functional Requirements:

Capacity to learn solutions to routine customer needs to address common help requests, provide empathetic response to customer requests and exhibit a helpful, customer-friendly attitude. Ability to learn multiple software systems and understand how they are implemented to support business operations. Ability to administer complex, web-based applications. Abillity to support and deploy Microsoft desktop platforms, software, platforms as well as minor LAN technical issues. Capacity to learn about and recognize cultural differences as they relate to the quality of care for clients. Ability to provide support via phone, in person, or remote access as required.

Working Conditions:

Frequent computer usage/typing required. Frequent use of phones.

Exposure to Confidential Information:

This position involves exposure to confidential information about clients, personnel, and proprietary company practices. All confidential and sensitive information must be managed per company policy and applicable laws.

Key Expectations/Responsibilities:

Customer Service:

Provide technical assistance and support for incoming service requests and issues related to computer systems, software, and hardware via multiple modalities (phone, email, in-person) based on the individual preferences of internal and external customers
Document all requests within an electronic system to track tickets
Triage customer need, providing immediate support for routine requests and escalating more complex needs to the appropriate vendor or internal resource
Escalate high-priority requests appropriately
Proactively follow up with customers with pending requests to let them know the status of the issue and a timeline when they can expect it to be resolved

Technical Responsibilities

Maintain daily performance of computer systems
Walk customer through problem-solving process
Install, modify, and repair computer hardware and software
Clean up/reset computers, removing unwanted, unwarranted software, returning to initial system delivery state
Run diagnostic programs to resolve problems
Diagnose technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Install approved computer peripherals for users
Setup new users in relevant systems such as Active Directory, Exchange
Maintain and deploy Windows Script Host (WSH) scripts as needed for agency
Gain feedback from customers about computer usage

Field operations:

Set up computers and equipment as requested for routine business needs
Pick up or move light equipment
Drive between facilities
Meet vendors and provide them with appropriate access to facilities

Training:

Provide ad hoc training to employees and contractors in the use of company technology
Provide one-on-one training and support to users as requested in the routine use of company technology
Write computer training material/tutorials
Mentor customer service staff to develop and refine technical skills of department

#ACH1

Requirements:

Education Requirements:

Experience Requirements:

Quick Apply

Refine Your Search

service desk technician jobs in burleson tx

Help Desk Technician

IT Help Desk Technician

Systems Technician

Desktop Support Engineer

Support Technician 2nd Shift

Help Desk Technician

Tech Analyst II

IT Field Support Technician

Sr. Desktop Support Specialist

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for service desk technician in burleson tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected