Top 22 Guest service agent Jobs in Carolina Pr

Guest Services Agent PT
Embassy Suites by Hilton San Juan Hotel & Casino —Carolina, PR
- Part-time
- Bilingual
- Computer literacy
- High school diploma or GED
12d
Guest Service Agent - Hampton Inn & Suites Isla Verde
Hilton —Carolina, PR
- $13.50 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Paid time off
11d
Guest Services Agent
Hyatt Centric San Juan Isla Verde —Carolina, PR
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
AC Hotel San Juan Condado —San Juan, PR
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
12d
Front Desk Agent
TRYP by Wyndham Isla Verde —Carolina, PR
- $12.50 an hour
- Weekends as needed
- In-person
- Communication skills
- Entry level
- Free parking
- Health insurance
Quick Apply
Front Desk Agent
Pyramid Hotel Group —Río Grande Municipio, PR
- $14 an hour
- Weekends as needed
- Bilingual
- Sales
- Computer literacy
- Health insurance
- Paid time off
Front Desk Agent
Borinquen Beach Inn —Carolina, PR
- From $11 an hour
- Part-time
- Hotel
- Organizational skills
- In-person
- Flexible schedule
Quick Apply
5d
Guest Services Agent
Casa Costera Apartments by Marriott —Carolina, PR
- Full-time
- Spanish
- Hotel
- Data entry
Quick Apply
14d
Reservations Agent
The Condado Plaza Hotel —San Juan, PR
- $15 an hour
- Sales
- Computer literacy
- Basic math
Quick Apply
5d
Guest Service Agent - Embassy Suites by Hilton Dorado del Mar Beach Resort
Hilton —Dorado Municipio, PR
- $11.50 an hour
- Part-time
- Entry level
- Resort
- Paid parental leave
- Employee stock purchase plan
Front Desk Agent
HOTEL SAN JUAN —San Juan, PR
- From $12 an hour
- Nights as needed
- In-person
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Front Desk Agent
Marriott International, Inc —San Juan, PR
- $14 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
Overnight Guest Service Agent - Condado Vanderbilt Hotel
The Condado Collection —San Juan, PR
- Weekends as needed
- Spanish
- English
- Master's degree
- Paid holidays
- Health insurance
Reservations Agent
AC Hotel San Juan Condado —San Juan, PR
- Full-time
- Merchandising
- Research
- Hotel
Reservations Agent
Casa Costera Apartments by Marriott —Carolina, PR
- Weekends as needed
- Spanish
- English
- Hotel
Quick Apply
4d
Reservations Agent - La Concha Resort
The Condado Collection —San Juan, PR
- Full-time
- Microsoft Word
- Communication skills
- Entry level
- Paid holidays
- Health insurance
3d
Front Desk Supervisor
Pyramid Hotel Group —Río Grande Municipio, PR
- Weekends as needed
- Spanish
- Computer literacy
- English
- Health insurance
- Paid time off
Concierge / tour desk Agent in Old SanJuan & Isla Verde
Saltours / Concierge —San Juan, PR
- From $10.50 an hour
- 8 hour shift
- Spanish
- Word processing
- Computer literacy
- Flexible schedule
Quick Apply
13d
Guest Experience Agent
Rio Mar Hospitality Management —Río Grande, PR
- Weekends as needed
- Ability to walk for extended periods
- High school diploma or GED
- Driver's License
Quick Apply
Front Desk Agent con Experiencia - turnos rotativos
Coral Princess Hotel —San Juan, PR
- $11.75 - $12.00 an hour
- Part-time
- In-person
- Communication skills
- Entry level
Quick Apply

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guest service agent jobs near carolina pr

Guest Services Agent PT

Embassy Suites by Hilton San Juan Hotel & Casino -
Carolina, PR

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Job Details

Part-time
12 days ago

Qualifications

Computer operation
Confidential information handling
Hotel policy compliance
Computer literacy
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location:

Isla Verde Beach is two blocks away, and we've got a reserved area with chairs and umbrellas. Relax right here in our resort-style pool, featuring a waterfall and foliage. The airport is about five minutes away. Enjoy free cooked-to-order breakfast, and have a drink at our complimentary Evening Reception.

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
Review Front Office log and Trace File daily.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Fully bilingual
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Flexible and long hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest service agent jobs in carolina pr

Guest Services Agent PT

Guest Service Agent - Hampton Inn & Suites Isla Verde

Guest Services Agent

Guest Services Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Guest Services Agent

Reservations Agent

Guest Service Agent - Embassy Suites by Hilton Dorado del Mar Beach Resort

Front Desk Agent

Front Desk Agent

Overnight Guest Service Agent - Condado Vanderbilt Hotel

Reservations Agent

Reservations Agent

Reservations Agent - La Concha Resort

Front Desk Supervisor

Concierge / tour desk Agent in Old SanJuan & Isla Verde

Guest Experience Agent

Front Desk Agent con Experiencia - turnos rotativos

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