Top 287 Guest relations Jobs in Charlotte, Nc

Guest Service Manager
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- $55 - $60 an hour
- Weekends as needed
- Basic math
- Mid-level
- Hotel
Quick Apply
Guest Service Agent
Home2 Suites by Hilton —Charlotte, NC
- $16 - $18 an hour
- Part-time
- No education required
- Sanitation
- Research
Quick Apply
VIP Host - Truliant Amphitheater
Live Nation —Charlotte, NC
- Part-time
- High school diploma or GED
- Organizational skills
- Fair chance
Front Desk Agent - PART TIME
Sage Hospitality —Charlotte, NC
- Part-time
- No experience needed
- English
- Hotel
- AD&D insurance
- Health insurance
6d
Guest Services Representative
CaroMont Health —Gastonia, NC
- Computer literacy
- BLS Certification
- Windows
Staffing Assistant
Atrium Health —Charlotte, NC
- $21.85 - $32.80 an hour
- 8 hour shift
- Office
- High school diploma or GED
- Pediatrics
- Paid parental leave
- Disability insurance
2d
Fine Dining Server Part time
C & W Steakhouse —Charlotte, NC
- $25 - $55 an hour
- Part-time
- Communication skills
- Entry level
- Paid training
- Employee discount
Quick Apply
Hotel Front Desk Agent
Hilton Garden Inn —Charlotte, NC
- Full-time
- Computer literacy
- Basic math
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Host
Legion Brewing Company —Charlotte, NC
- $13.00 - $27.10 an hour
- Part-time
- Basic math
- In-person
- Restaurant
Quick Apply
6d
Guest Service Supervisor - Hampton Inn
Strand Hospitality Services —Belmont, NC
- $18 - $19 an hour
- Full-time
- Mid-level
- Hotel
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
PM Guest Service Agent
Holiday Inn —Charlotte, NC
- Part-time
- No education required
- Sanitation
- Research
Quick Apply
2d
Guest Room Attendant
Home2 Suites by Hilton —Charlotte, NC
- $16 - $17 an hour
- Part-time
- No education required
- Ability to walk for extended periods
- Hotel
Quick Apply
Leasing Associate
Lion Real Estate Group, LLC —Charlotte, NC
- $20 - $22 an hour
- Urgently hiring
- Spanish
- English
- Driver's License
- Mileage reimbursement
- Paid parental leave
Marriott MClub Attendant
Sage Hospitality —Charlotte, NC
- Full-time
- No high school diploma
- Hotel
- High school diploma or GED
- Flexible schedule
Server
Legion Brewing Company —Charlotte, NC
- $20 - $65 an hour
- Part-time
- Basic math
- In-person
- Restaurant
Quick Apply
6d
Front Desk Agent (Home 2 Suites / Tru by Hilton) Concord
Home 2 / TRU by Hilton Concord —Concord, NC
- From $17.50 an hour
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
8d
Yama SouthPark | Server
YAMA SouthPark —Charlotte, NC
- $1,100 - $1,750 a week
- Part-time
- Basic math
- In-person
- Restaurant
- Employee discount
- Flexible schedule
Quick Apply
Events Manager
Marriott International, Inc —Charlotte, NC
- $56,000 - $72,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
8d
Server
The Original Pancake House —Charlotte, NC
- $20 - $35 an hour
- Part-time
- Basic math
- In-person
- Entry level
- Health insurance
- Dental insurance
Quick Apply
9d
Server
Golden Corral —Charlotte, NC
- $15 - $30 an hour
- Part-time
- No education required
- Pass drug screening
- Children
- Flexible schedule
Quick Apply

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guest relations jobs near charlotte, nc

Guest Service Manager

Le Meridien & Sheraton Charlotte Hotels
Charlotte, NC

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Job Details

$55 - $60 an hour

Qualifications

Confidential information handling
Operator switchboards
Basic math
High school diploma or GED
Property management systems (PMS)
Telephone systems
Suggestive selling

Full Job Description

Description:

The Le Meridien Sheraton Charlotte Hotel is currently seeking a dynamic, motivated, and service-oriented individual for the position of Guest Service Manager to join our team at our StepStone Hospitality managed hotel. The Le Meridien Sheraton Hotel, located in Uptown Charlotte, is a 605-room dual complex with 65,000 sq. ft of meeting and conference space.

The Guest Services Manager is responsible for supervising the individuals who provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. This individual will play an integral part in assisting with emergencies by contacting the designated personnel for immediate assistance.

Scheduled hours may vary weekly between Monday-Sunday. Weekdays, weekends, and holidays are required.

The responsibilities of the Guest Service Manager include but are not limited to:

Develops and updates policies and manuals, as related to the AYS Department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
Holds the team accountable for all relevant service standards within the department.
Keeps records and ensures the PBX Operators have complete knowledge of: hotel extension numbers, radios carried by hotel personnel, procedures for screening calls, do not disturb, call forwarding, non-registered guests, features and services provided by the hotel.
Resolve and anticipate both internal and external guest needs and complaints, ensuring guest satisfaction.
Maintain positive guest relations as always.
Maintain complete knowledge of correct maintenance and use of equipment and software PBX Switch and GXP, Lightspeed, computer and main fax. Report any issues to the necessary department.
Interact and respond in a courteous and professional manner with all guests, staff and community members, inclusive of resolving all guest and staff difficulties.
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
Ability to train current staff on front desk duties such as check-in and check out procedures. Staff should be dually trained to answer phones as well as assist at the front desk.
All other duties as required.

Salary range $55-$60

Requirements:

Minimum 1 year experience in PBX, or similar capacity within Guest Services for a luxury or ultra luxury property.
Education: High School Diploma
Maintain confidentiality of guest information and pertinent hotel data
Prior heavy exposure to Guest Services or PBX Department
Thorough knowledge of telephone systems, ability to suggestively sell, ability to input and access information in the property management system/computers
Ability to be resourceful, creative and maintain flexibility
Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Quick Apply

Refine Your Search

guest relations jobs in charlotte, nc

Guest Service Manager

Guest Service Agent

VIP Host - Truliant Amphitheater

Front Desk Agent - PART TIME

Guest Services Representative

Staffing Assistant

Fine Dining Server Part time

Hotel Front Desk Agent

Host

Guest Service Supervisor - Hampton Inn

PM Guest Service Agent

Guest Room Attendant

Leasing Associate

Marriott MClub Attendant

Server

Front Desk Agent (Home 2 Suites / Tru by Hilton) Concord

Yama SouthPark | Server

Events Manager

Server

Server

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