Top 2638 Solution specialist Jobs in Chicago Il

Customer Experience Specialist
The Chicago Housing Authority —Chicago, IL
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Disability insurance
- Health insurance
Alliance Sales Executive, Associate Director, Microsoft - Consumer Products & Retail (CP&R)
EY —Chicago, IL
- $265,650 - $318,290 a year
- Azure
- Up to 50% travel
- Bachelor's degree
- Paid holidays
- Health insurance
Director, Mathematics
Chicago Public Schools —Chicago, IL
- $105,000 - $136,000 a year
- School experience
- Teaching Certification
- Office
- Wellness program
- Disability insurance
Architectural Job Captain
BDE Architecture —Chicago, IL
- $90,000 - $125,000 a year
- Full-time
- Hybrid work
- Writing skills
- Research
- 3 years
- Health insurance
- Dental insurance
Quick Apply
8d
Inside Sales Specialist - Major Accounts and Government
FP-USA —Addison, IL
- From $35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Junior Sales Representative
TOYO Ink America —Wood Dale, IL
- From $60,000 a year
- 8 hour shift
- Microsoft Outlook
- Sales
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Sales Enablement Specialist (ONSITE)
Emery Jensen Distribution, LLC —Oak Brook, IL
- $75,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
Manager, Business Tax Services - Integrated Partnership Solutions
KPMG —Chicago, IL
- Full-time
- Management
- CPA
- 5 years
- Disability insurance
- Health insurance
Spend Management Senior Manager - Kyriba Consultant
Huron Consulting Services LLC —Chicago, IL
- $165,000 - $228,000 a year
- Full-time
- 3 years
- Master's degree
- Bachelor's degree
- Dental insurance
Quick Apply
3D Printer Support and Repair Technician
Dynamism —Chicago, IL
- $49,000 - $55,000 a year
- Full-time
- Mid-level
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
Mortgage Loan Originator - 1st
Kable Workforce Solutions —Chicago, IL
- Full-time
- Mid-level
- Residential
- Microsoft Office
Quick Apply
Tax Expert - Expert Center (Midwest)
Intuit —Oakbrook Terrace, IL
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
Tax Expert - Expert Center (Midwest)
Intuit —Palos Heights, IL
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
Account Executive - Jan/San
ODP Business Solutions —Chicago, IL
- $60,000 a year
- Full-time
- Microsoft Excel
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
5d
Senior Software Engineer
Huxley§ —Chicago, IL
- $160,000 a year
- Mid-level
- SQL
- In-person
- Dental insurance
- Vision insurance
IL-Woodridge Insurance Sales Specialist
AMERICAN SENIOR BENEFITS LLC —Woodridge, IL
- $41,500 - $101,000 a year
- Full-time
- Driver's License
- Reliable transportation
- Leadership
- Opportunities for advancement
3d
Tax Expert - Expert Center (Midwest)
Intuit —Olympia Fields, IL
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
Solar Sales Representative
Midwest Solutions Inc. —Itasca, IL
- $65,000 - $250,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Fair chance
- On-the-job training
- Flexible schedule
Quick Apply
Lead IT Systems & Security Engineer
FAMILY ENTERTAINMENT GROUP LLC —Itasca, IL
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Hospitality
- Google Workspace
- Computer science
Quick Apply
9d
ADA Travel Trainer Eligibility Specialist
Transdev —Chicago, IL
- $55,000 - $58,000 a year
- Full-time
- Background check
- Classroom
- Microsoft Excel
- Mileage reimbursement
- Disability insurance
Quick Apply

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Customer Experience Specialist

The Chicago Housing Authority -
Chicago, IL

Apply Now

Job Details

Full-time
$60,000 - $65,000 a year

Benefits

401(a)
Disability insurance
Health insurance
Dental insurance
Paid time off
Pension plan
Vision insurance
401(k) matching
Union benefits
Life insurance
Pet insurance

Qualifications

Customer records maintenance
Customer communication
Spreadsheets
Word embeddings
De-escalation techniques
Managing clients in a customer support role
Client database systems
Productivity software
Customer information system software
Excel data analysis
Customer data entry

Full Job Description

SUMMARY

The Customer Experience Specialist for The Chicago Housing Authority Contact Center will be responsible for assisting our customers and clients in the Client Center via in person, telephonic, and digital communication. The ideal candidate will have a passion for assisting residents of Chicago with securing and maintaining affordable housing. As a Customer Experience Specialist for The Chicago Housing Authority, you will serve as a liaison between our customers and our internal departments, ensuring that each customer and client is assisted in a prompt and professional manner.

DUTIES AND RESPONSIBILITIES

Assist customers and clients in a prompt, professional, and empathetic manner via in-person, telephonic, and digital communication.
Maintain accuracy, quality, and empathy while working in a fast-paced environment.
Assess customers’ needs and provide prompt feedback and resolution.
Document each interaction with accuracy to ensure proper records are kept and maintained.
Aide customers with navigating our online portals and applications via verbal direction and/or physical assistance.
Collaborate with internal teams to address and resolve resident concerns, escalating issues as needed.
Create, update, and analyze reports and dashboards to influence data driven decision making.
Work with team and management to ensure department goals are consistently met.
Meet and exceed individual daily, weekly, and monthly productivity goals aligned with your role.
Provide each customer with an empathetic and patient experience consistent with The Chicago Housing Authority mission.
Work closely with management to identify areas for improvement in customer experience and suggest solutions.

EDUCATION AND ADDITIONAL REQUIREMENTS:

This position requires a minimum of a bachelor’s degree and at least two (2) years of call center experience, or the equivalent combination of education and a minimum of three (3) years of experience in a related field. Candidate will have empathy and patience in dealing with diverse backgrounds and varying needs. Strong verbal and written communication skills with the ability to convey information clearly and concisely. The ability to think outside the box and problem solve for first call resolution. Strong organizational skills and attention to detail. The ability to work independently and collaboratively in a team environment. Strong interpersonal skills and the ability to handle challenging situations with professionalism. Proven experience in customer service; public housing or social services preferred. The candidate will have active listening skills with the desire to deescalate situations with reason and empathy and the ability to be flexible and adjust to meet the business needs. Experience managing and updating customer information within a CRM system to ensure accurate and current data is required; Yardi and/or Salesforce strongly preferred. This position requires intermediate level proficiency with Microsoft Office Suite (e.g., Word, Power Point and Excel) and the ability to create and maintain Excel databases for efficient data organization.

This is a union position.

BENEFITS AT-A-GLANCE

Vacation, Sick and Personal, competitive PTO package
Medical (HMO, PPO, and No employee cost High-Deductible PPO) Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability Insurance
Long-Term Care Insurance
Pet Insurance
Parking Transit
Prepaid Legal Services
Brightstar 529 College Savings Plan
Identity Theft Protection
Hospital Indemnity Insurance
Voluntary Critical Illness Insurance
Deferred Compensation Plan: Empower 457/401(a) with a 3% employer match
Pension Plan: CHA makes contributions on behalf of the employee, along with the employee's 3% contribution; 100% vesting occurs after 6 years of continuous employment or opt-out of CHA's Retirement Plan and continues to participate in the Municipal Employees Annuity and Benefit Fund of Chicago
Hybrid work schedule (position specific) This position may be eligible for remote work following a successful completion of a 90-day probationary period according to CHA’s established policies and procedures.

"Applications will be accepted for 30 days from the date of posting. However, the position may be closed at any point if a sufficient number of qualified applications are received.”

Salary Range: $60,000 - $65,000

Grade: 62U

FLSA: Non-Exempt

Union: Yes

Apply Now

Refine Your Search

solution specialist jobs in chicago il

Customer Experience Specialist

Alliance Sales Executive, Associate Director, Microsoft - Consumer Products & Retail (CP&R)

Director, Mathematics

Architectural Job Captain

Inside Sales Specialist - Major Accounts and Government

Junior Sales Representative

Sales Enablement Specialist (ONSITE)

Manager, Business Tax Services - Integrated Partnership Solutions

Spend Management Senior Manager - Kyriba Consultant

3D Printer Support and Repair Technician

Mortgage Loan Originator - 1st

Tax Expert - Expert Center (Midwest)

Tax Expert - Expert Center (Midwest)

Account Executive - Jan/San

Senior Software Engineer

IL-Woodridge Insurance Sales Specialist

Tax Expert - Expert Center (Midwest)

Solar Sales Representative

Lead IT Systems & Security Engineer

ADA Travel Trainer Eligibility Specialist

I want to receive the latest job alert for solution specialist in chicago il

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