Top 1439 Customer services project manager Jobs in Crystal Lake, Il

Manager, Customer Care
Leica Biosystems —Deer Park, IL
- $115,000 - $130,000 a year
- Full-time
- Presentation skills
- Travel
- Mentoring
- Health insurance
- Dental insurance
Residential Service Manager
Confidential —Mundelein, IL
- $35 - $37 an hour
- Full-time
- Mid-level
- Residential
- 3 years
- Health savings account
- Health insurance
Quick Apply
Construction Estimator / Insurance Restoration Estimator
ACR Inc. —Wheeling, IL
- $65,000 - $70,000 a year
- Full-time
- Background check
- Construction site
- Residential
- Health insurance
- Dental insurance
Quick Apply
Engineering Manager
Prince Industries LLC —Carol Stream, IL
- $120,000 - $140,000 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Engineering
- Health savings account
- AD&D insurance
Quick Apply
5d
Supervisor, Tool & Die Design
OTTO Engineering —Carpentersville, IL
- $45 - $65 an hour
- Overtime
- Team management
- Travel
- Manufacturing
- Profit sharing
- Health savings account
Entry Level Sales Lead Generator
Mid-American Elevator Co., Inc. —East Dundee, IL
- From $55,000 a year
- Full-time
- Marketing
- Computer literacy
- Research
- Health insurance
- Dental insurance
Quick Apply
Line Striping Crew Lead/Pavement Maintenance Technician
EverLine Coatings and Services —Waukegan, IL
- $23 - $35 an hour
- Part-time
- Clean driving record
- Heavy lifting
- Heavy equipment operation
- Paid training
- On-the-job training
Quick Apply
Sales - Mitigation Division
Paul Davis Restoration of Southeast WI & Northern IL —Waukegan, IL
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- Contracts
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
3d
Sales Assistant
PLTFRM Companies LLC —South Barrington, IL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
9d
Roofing Project Manager
Green Attic —Mount Prospect, IL
- $80,000 - $125,000 a year
- Full-time
- Construction site
- Mid-level
- Office
Quick Apply
11d
Business Development Manager
Confidential —Elgin, IL
- Full-time
- Research
- Mid-level
- Business development
- Health insurance
- Dental insurance
Quick Apply
3d
Plant Manager
Confidential —Schaumburg, IL
- $120,000 - $145,000 a year
- Full-time
- Background check
- 5 years
- Office
- Health savings account
- Health insurance
Quick Apply
Reconstruction Assistant Project Manager/ Team Lead
SERVPRO Team Miller —Wheeling, IL
- Full-time
- Background check
- Customer service
- Mid-level
- Paid training
- Paid holidays
Quick Apply
2d
Sales Support Specialist (Client Project Manager)
Revenue Storm Corporation —Schaumburg, IL
- $68,000 - $78,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Product Manager - Chain
Peer Chain Company —Waukegan, IL
- $95,000 - $110,000 a year
- Full-time
- Inventory management
- Customer service
- 5 years
- Profit sharing
- Paid holidays
Quick Apply
Logistics Dispatch Manager
Iberia Express Inc —McHenry, IL
- $90,000 - $130,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Opportunities for advancement
Quick Apply
Unit Manager
Tellworks Logistics —Elgin, IL
- $65,000 - $75,000 a year
- Full-time
- Customer service
- 5 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
General Maintenance Technician I - 2nd or 3rd Shift
New York Air Brake —West Chicago, IL
- $29.44 - $31.00 an hour
- Overtime
- Carpentry
- Microsoft Word
- Background check
- Wellness program
- Paid parental leave
Quick Apply
On-Site HOA Property Manager
Heritage Manor Condominium Association —Palatine, IL
- From $72,000 a year
- Full-time
- Background check
- Microsoft Excel
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Field Manager - Construction
Matrix Basement Finishing —Arlington Heights, IL
- $80,000 - $95,000 a year
- Full-time
- Background check
- Clean driving record
- Construction site
Quick Apply

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customer services project manager jobs near crystal lake, il

Manager, Customer Care

Leica Biosystems -
Deer Park, IL

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Job Details

Full-time
$115,000 - $130,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Team member evaluation
Data analysis reporting
Customer returns handling
Managing teams in a customer support role
Customer order taking
Performance feedback (performance evaluation method)
Quality reports
Invoice processing
Managing clients in a customer support role
Key Performance Indicators
Consumer dispute resolution
Management reporting
Order issue resolution
Process improvement planning
Backlog management

Full Job Description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of “Advancing Cancer Diagnostics, Improving Lives” is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Manager, Customer Care is responsible for leading a high-performing Customer Care team and end‑to‑end service operations throughout the order-invoice process across our core portfolio. This role drives service excellence, quality and compliance, visual daily management, and continuous improvement to meet SLAs and elevate customer satisfaction.

This position reports to the Senior Manager, Customer Care and is part of the Global Customer Care Centre of Excellence (CoE) located in Deer Park, IL, and will be an on-site role.

In this role, you will have the opportunity to:

Lead and develop a team of Senior Customer Care Specialists, and Customer Care specialists who are responsible for processing global customer orders for multiple regions. Working alongside your CoE Colleagues in the Regional Customer Care teams across EMEA.
Responsible for strategic oversight of backlog, past-due orders, and overall order management activities, utilizing data-driven analysis and cross-functional engagement to optimize order flow, improve on-time delivery performance, and enhance customer experience.
Accountable for daily service operations and visual management (QDIP/Daily Management) coordinating work allocation, ensure the teams run huddles, track KPIs, and implement countermeasures. Ensure activities and tasks are prioritized by priority and customer readiness. Manage operational data through visual management, KPI tracking and measurement, and daily management processes.
Accountable for end-to-end standard work compliance across order-to-invoice, returns, complaint handling, and dispute management, making improvements and recommendations where necessary. Manage and resolve complex escalations and customer disputes implementing countermeasures as necessary; collaborate with Sales, Service, Finance, Logistics, and Credit to resolve issues and protect customer experience.
Ensure that the team are resourced to serve the needs of the commercial organization, through effective workforce planning, and capacity management. Accountable for hiring, onboarding, performance management and career development, mentor and coach team members; provide guidance in problem resolution, professional interactions to ensure excellent customer care across multiple channels.
Driving continuous improvement using DBS tools (Standard Work, Kaizen, PSP, 5S); remove process bottlenecks, reduce cycle time, and improve quality. Lead cross-functional projects (e.g., e-commerce, phone conversion, telephony changes, policy updates) that enhance service delivery. Develop and deliver operational reports and insights to leadership; oversee root cause analysis and implement corrective actions for recurring issues.

The essential requirements of the job include:

Bachelor's Degree with 3-5 years’ experience leading a team in in a customer care organization OR Associate’s Degree with 2-3 years’ of Danaher experience leading a team
Proven experience managing customer orders throughout the order lifecycle, including order entry, backlog management, and issue resolution with equivalent years of experience leading, developing, and performance management of a team including ownership of the annual associate performance reviews
Strong process orientation including order-to-invoice processes, customer escalations, and dispute management while maintaining a focus on delighting customers
Proactive and agile approach capable of working autonomously, demonstrating strong critical thinking skills to effectively address challenges within tight deadlines.
Experience presenting and collating, drawing insights from operational data via visual management, tracking and measuring KPI, and running daily management processes
Experience using reporting and data analysis tools to identify trends and drive process improvements

Travel, Motor Vehicle Record & Physical/Environment Requirements:

Ability to work an on-site, flexible shift schedule in Deer Park, IL
Travel: up to 20% (international) for training, team and management meetings

It would be a plus if you also possess previous experience in:

Life Sciences, Medical Devices, or Diagnostics industry with understanding of regulatory requirements
Danaher Business System (DBS) tools and continuous improvement methodologies Proficiency with SAP (ERP) for order management, invoicing, and returns
Understanding, utilizing, and implementing technology (such as OCR, AI, EDI, WalkMe) to improve order process efficiency and speed time to associate impact
Proven experience managing customer orders throughout the order lifecycle in a global environment (EMEA)

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $115,000 - $130,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Apply Now

Refine Your Search

customer services project manager jobs in crystal lake, il

Manager, Customer Care

Residential Service Manager

Construction Estimator / Insurance Restoration Estimator

Engineering Manager

Supervisor, Tool & Die Design

Entry Level Sales Lead Generator

Line Striping Crew Lead/Pavement Maintenance Technician

Sales - Mitigation Division

Sales Assistant

Roofing Project Manager

Business Development Manager

Plant Manager

Reconstruction Assistant Project Manager/ Team Lead

Sales Support Specialist (Client Project Manager)

Product Manager - Chain

Logistics Dispatch Manager

Unit Manager

General Maintenance Technician I - 2nd or 3rd Shift

On-Site HOA Property Manager

Field Manager - Construction

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