Top 1061 Patient services representative Jobs in Culver City, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $22.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Dental Treatment Coordinator
Confidential —Beverly Hills, CA
- From $75,000 a year
- Urgently hiring
- Dental office
- Mid-level
- Administrative experience
- Health insurance
- Opportunities for advancement
Quick Apply
Enrollment Representative
Champion Health Plan —Long Beach, CA
- From $23 an hour
- Overtime
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Medical Assistant Front and Back Office (bilingual-spanish)
Medical Group —Van Nuys, CA
- $20 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills
Quick Apply
Front Desk/CNA
Innovative Medical Solutions —Century City, CA
- $25 - $27 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Administrative Assistant, Front Desk | Rehabilitation Services
UCLA Health —Los Angeles, CA
- $26.42 - $37.49 an hour
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
11d
Patient Access Rep II - Patient Access Contact Center - Breast Center - Full-Time, Remote Eligible, Days
Cedars-Sinai —Los Angeles, CA
- $25.00 - $37.74 an hour
- 8 hour shift
- Remote
- Hospital
- HIPAA
- Mid-level
14d
Registration Associate, Full time, 11:00AM - 7:30PM - Marina Hospital
Cedars-Sinai —Marina del Rey, CA
- $25.00 - $29.99 an hour
- 8 hour shift
- Hospital
- Customer service
- High school diploma or GED
4d
Patient Access Representative - Per Diem
UCLA Health —Santa Monica, CA
- $41.32 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- Basic math
Registration Associate - Per Diem - 3:00PM - 11:30PM - Patient Access - Marina Hospital
Cedars-Sinai —Marina del Rey, CA
- $25 an hour
- 8 hour shift
- Hospital
- Customer service
- High school diploma or GED
Patient Access Representative - Santa Monica (Part-Time)
UCLA Health —Santa Monica, CA
- $30.13 - $39.75 an hour
- Part-time
- Microsoft Outlook
- Basic math
- Mid-level
Patient Service Rep - Pediatrics
Cedars-Sinai —Beverly Hills, CA
- $21.29 - $33.00 an hour
- 8 hour shift
- Mid-level
- Outpatient experience
- High school diploma or GED
Pre-Registration Representative
UCLA Health —Los Angeles, CA
- $30.36 - $43.49 an hour
- Mid-level
- Typing
- Medical terminology
12d
Patient Service Rep - Vision Center
Cedars-Sinai —Beverly Hills, CA
- $25.00 - $33.68 an hour
- 8 hour shift
- Mid-level
- Outpatient experience
- High school diploma or GED
Front Desk Receptionist
Ohara Dermatology —Beverly Hills, CA
- $21.00 - $23.50 an hour
- Full-time
- Private practice
- Sales
- Entry level
Call Center Agent
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $24.68 - $35.29 an hour
- Full-time
- No high school diploma
- Mid-level
- 3 years
Quick Apply
Patient Service Representative, limited - Rose
UCLA Health —Venice, CA
- $26.42 - $37.49 an hour
- Full-time
- Spanish
- English
- Administrative experience
11d
Patient Services Representative I
Children's Hospital Los Angeles —Los Angeles, CA
- Full-time
- Spanish
- English
- High school diploma or GED
11d
Patient Services Rep II
Children's Hospital Los Angeles —Los Angeles, CA
- $47,840 - $59,696 a year
- Full-time
- Spanish
- English
- Mid-level
5d

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

patient services representative jobs in culver city, ca

Member Service Representative

Cambodian-English Bilingual Healthcare Customer Service Representative - Remote in California

Dental Treatment Coordinator

Enrollment Representative

Medical Assistant Front and Back Office (bilingual-spanish)

Front Desk/CNA

Administrative Assistant, Front Desk | Rehabilitation Services

Patient Access Rep II - Patient Access Contact Center - Breast Center - Full-Time, Remote Eligible, Days

Registration Associate, Full time, 11:00AM - 7:30PM - Marina Hospital

Patient Access Representative - Per Diem

Registration Associate - Per Diem - 3:00PM - 11:30PM - Patient Access - Marina Hospital

Patient Access Representative - Santa Monica (Part-Time)

Patient Service Rep - Pediatrics

Pre-Registration Representative

Patient Service Rep - Vision Center

Front Desk Receptionist

Call Center Agent

Patient Service Representative, limited - Rose

Patient Services Representative I

Patient Services Rep II

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