Top 4133 Guest experience manager Jobs in Decatur, Ga

Guest Experience Supervisor
Four Seasons —Atlanta, GA
- Weekends as needed
- Mid-level
- Hotel
- Travel
- Employee discount
14d
Workplace Experience Coordinator - Atlanta, GA
CBRE —Atlanta, GA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Health insurance
- Dental insurance
10d
Restaurant and Bar General Manager
Elite Restaurant and Bar Food Group —Atlanta, GA
- $50,000 - $80,000 a year
- Full-time
- Background check
- Hospitality
- Bar
- Paid training
- Paid time off
Quick Apply
Executive Chef and General Manager
HH Hospitality - Hartsfield Atlanta —Atlanta, GA
- $90,000 - $100,000 a year
- Full-time
- ServSafe
- 5 years
- Bachelor's degree
- Health insurance
- Paid time off
Quick Apply
14d
Carmel is Hiring Fine Dining Bartenders — Upscale Seafood Restaurant in Buckhead
Carmel —Atlanta, GA
- $6 an hour + tips
- Part-time
- Bar
- Customer service
- 1 year
- Paid training
- Paid time off
Quick Apply
Construction Project Manager (Southeast or Midwest USA)
Majors Management, LLC —Atlanta, GA
- From $110,000 a year
- Full-time
- Background check
- Up to 50% travel
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Kitchen Manager
Mary Mac's Tea Room —Atlanta, GA
- $50,000 - $58,000 a year
- Weekends as needed
- Background check
- Inventory control
- ServSafe
- Paid training
- Health insurance
Quick Apply
Leasing Agent
Aurora at 2700 Apartments —Lilburn, GA
- From $19 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
12d
Kitchen Manager-PURE Taqueria Inman Park
PURE Taqueria —Inman Park, GA
- $52,000 - $56,000 a year
- ServSafe
- Basic math
- English
Quick Apply
Line Cook (Cocinero) - Pure Taqueria Alpharetta
PURE Taqueria —Alpharetta, GA
- $16 - $20 an hour
- 2 years
- Entry level
- Kitchen
Quick Apply
Sushi Chef
Nobu Atlanta —Atlanta, GA
- From $12 an hour
- Part-time
- Mid-level
- In-person
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Quick Apply
6d
Membership Sales
HOTWORX SUWANEE (Laurel Springs) —Suwanee, GA
- $12 - $15 an hour
- Full-time
- Background check
- Sales
- Customer service
- Employee discount
- Flexible schedule
Quick Apply
Assistant Beverage Manager
Legendary Events —Atlanta, GA
- $50,000 - $60,000 a year
- Full-time
- Bar
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
1d
Shift Managers and Assistant Managers
Vineyard Management, dba McDonald's —Loganville, GA
- Part-time
- Bilingual
- Background check
- Management
- Paid training
- Health insurance
Quick Apply
Private Client Director, Alpha - $200,000/year USD
Crossover —Roswell, GA
- Full-time
- School experience
- US work authorization
- In-person
- Relocation assistance
Quick Apply
13d
General Manager
Ted's Montana Grill —Peachtree Corners, GA
- $80,000 - $88,000 a year
- Full-time
- Background check
- Hospitality
- Casual dining restaurant
- Health insurance
- Dental insurance
Quick Apply
Sales & Marketing Manager
Hard Rock International —Atlanta, GA
- Full-time
- Customer service
- Writing skills
- Office
Quick Apply
LITTLE REY GENERAL MANAGER – UP TO $120K/yr. + BONUS (Northcreek)
Rocket Farm Restaurants LLC —Atlanta, GA
- $85,000 - $120,000 a year
- Full-time
- Mentoring
- Senior level
- Restaurant
- Health insurance
- Dental insurance
14d
Certified Maintenance Technician
IMT Residential —Alpharetta, GA
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Hair Stylist/Barber
Jonpaul's Men's Salon and Spa —Johns Creek, GA
- From $18 an hour
- Full-time
- Barbering License
- Cosmetology License
- English
- Paid training
- Employee discount
Quick Apply

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guest experience manager jobs near decatur, ga

Guest Experience Supervisor

Four Seasons -
Atlanta, GA

Apply Now

Job Details

Full-time
14 days ago

Benefits

Employee discount

Qualifications

Live chat
Email customer support
Team leadership
Greeting customers
Answering guest questions
Managing hospitality teams
Mid-level
Incident Escalation
Hotel and accommodations guest check-out
Relationship management
Leading team collaboration initiatives
Hotel and accommodations guest complaints handling
Customer satisfaction improvement
Escalation handling

Full Job Description

Job ID: REQ10387412

Four Seasons Atlanta

Location: Atlanta, Georgia, United States of America

widget: Full time

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Meet us in Atlanta, and we’ll show you what it means to have fun, Southern style. Our vibrant capital city is the living, breathing cultural heart of the American South, where world-renowned chefs, business moguls and celebrities flock for work and play. Our Midtown Hotel puts you just steps from the renowned High Museum of Art, eclectic Peachtree Street, and the lush expanses of Piedmont Park. Indulge in French inspired luxury, where classic French flavors meet modern elegance of our Brasserie Margot, or treat yourself to some relaxation at our tranquil Spa. Come experience the fun and charm of Atlanta!

About the role

At Four Seasons Hotel Atlanta, the Guest Experience Supervisor acts as the principal point of contact for VIP guests before, during and after their stay to deliver a seamless and personalized experience.

As a full-time Guest Experience Supervisor, you will anticipate needs and ensure flawless service across departments while upholding the highest standards of luxury hospitality. With warmth, professionalism, and local expertise, you will create memorable moments that inspire guest loyalty and generate return business.

The role is suited to someone who has a true passion for excellence and who infuses enthusiasm into everything they do. You’ll be on a team that has a strong commitment to creating thoughtful best in class guest experiences.

Guest Experience & Service Excellence

Lead the execution of personalized guest experiences throughout all areas of the hotel, including the implementation of new guest programming.
Serve as a visible presence in the lobby, restaurants, and public spaces, engaging with guests and anticipating their needs.
Greet arriving and departing guests, providing genuine hospitality, personalized recognition, and a warm Four Seasons welcome and farewell.
Personalize the guest experience by utilizing Golden to maximize guest recognition, preference tracking, and overall guest satisfaction.
Maintain accurate and detailed guest profiles in Golden by documenting preferences, special occasions, service opportunities, and meaningful guest interactions collected throughout their stay.
Conduct proactive guest follow-up during the stay to ensure expectations are exceeded, addressing concerns and identifying opportunities to enhance the guest experience and follow up post-departure.
Meet and interact with guests in the lobby, restaurants, and other public areas whenever possible to build relationships and strengthen guest loyalty.
Ensure all guest interactions reflect Four Seasons Culture Standards, Service Standards, and Brand Expectations.
Manage and resolve guest concerns, complaints, and service recovery situations with professionalism, empathy, and discretion.
Recognize opportunities to create memorable moments that elevate the guest experience and foster guest loyalty.
Respond promptly and effectively to guest requests received in person, by telephone, email, and Four Seasons Chat.

Arrival & Departure Experience

Oversee and coordinate seamless guest arrivals and departures.
Review daily arrivals, departures, VIPs, Special Attention Guests, Return Guests, Elite Guests, Groups, and other key guest segments to ensure personalized service delivery and present this information in daily operations meetings.
Collaborate with Reservations, Housekeeping, Valet, Concierge, and other departments to ensure all guest preferences and requests are fulfilled prior to arrival.
Conduct room inspections following housekeeping inspection for VIPs, Special Attention Guests, and key arrivals to ensure accommodations are prepared according to guest preferences, special requests, and Four Seasons standards.
Monitor room readiness, guest preferences, amenities, and arrival logistics to ensure flawless execution of the guest experience.
Support Front Desk operations, including guest check-in and check-out procedures, ensuring all standards are met.

Additional Leadership Responsibility

Act as the champion of guest recognition throughout the hotel by partnering with all departments to identify guest preferences, celebrate special occasions, and create personalized experiences that drive loyalty and satisfaction.
Manage and resolve guest concerns, complaints, and service recovery situations to the best of your ability and escalate to senior management when necessary.
Act as head of department in absence of Guest Experience Manager.

What we offer:

Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounted rates for Marta and/or Parking

Schedule & Hours:

Open availability required, including weekends, holidays, evenings, and, at times, overnight shifts, based on business needs.
Majority of work will be carried out on property at Four Seasons Hotel Atlanta. Occasional travel may be required for training, special events, company meetings, offsite purchases, or other business-related and operational purposes.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Apply Now

Refine Your Search

guest experience manager jobs in decatur, ga

Guest Experience Supervisor

Workplace Experience Coordinator - Atlanta, GA

Restaurant and Bar General Manager

Executive Chef and General Manager

Carmel is Hiring Fine Dining Bartenders — Upscale Seafood Restaurant in Buckhead

Construction Project Manager (Southeast or Midwest USA)

Kitchen Manager

Leasing Agent

Kitchen Manager-PURE Taqueria Inman Park

Line Cook (Cocinero) - Pure Taqueria Alpharetta

Sushi Chef

Membership Sales

Assistant Beverage Manager

Shift Managers and Assistant Managers

Private Client Director, Alpha - $200,000/year USD

General Manager

Sales & Marketing Manager

LITTLE REY GENERAL MANAGER – UP TO $120K/yr. + BONUS (Northcreek)

Certified Maintenance Technician

Hair Stylist/Barber

I want to receive the latest job alert for guest experience manager in decatur, ga

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