Top 11879 Shift manager Jobs in Deerfield Va

Call Center Manager (On-Site)
F.H. Furr —Manassas, VA
- $70,000 - $100,000 a year
- Weekends as needed
- Background check
- Pass drug screening
- Residential
Quick Apply
Assistant Grocery Manager
Sprouts Farmers Market —Manassas, VA
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Paid parental leave
- Health savings account
MANAGER, FACILITIES WAREHOUSE
Prince William County Public Schools —Prince William County, VA
- $96,268 - $156,052 a year
- Full-time
- Mid-level
- Warehouse
- In-person
Online Order Filling Team Supervisor
Walmart —Manassas, VA
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
Warehouse Supervisor
Martin Brower —Manassas, VA
- $72,244.80 - $90,306.00 a year
- Overtime
- Mid-level
- High school diploma or GED
- Warehouse
- Health insurance
- Dental insurance
Quick Apply
12d
Scheduling Manager
Hambleton Handyman —Manassas, VA
- $50,000 - $70,000 a year
- Full-time
- Management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Warehouse Guard Supervisor - Part-time - Northern VA (VAXCOM)
Parsons —Manassas, VA
- $30.58 - $53.51 an hour
- Part-time
- Military
- Mid-level
- Supervising experience
- Wellness program
- Paid holidays
Sr. Mgr, UVACH Facilities Management
UVA Community Health —Manassas, VA
- $54.82 - $90.79 an hour
- Full-time
- Customer service
- 5 years
- Driver's License
Project Manager - General Construction
Scott-Long Construction, Inc —Chantilly, VA
- $120,000 - $140,000 a year
- Full-time
- Construction site
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Associate Restaurant Manager
Taco Bell —Ashburn, VA
- Sales
- Cooking
- Mid-level
Quick Apply
Commissioning Manager
Thermo Systems LLC —Reston, VA
- $105,000 - $160,000 a year
- Full-time
- Hybrid work
- Engineering
- 3 years
- Travel
- Health insurance
- Dental insurance
Quick Apply
Quality Control Manager
RWD Consulting, LLC —Falls Church, VA
- $120,000 - $140,000 a year
- Full-time
- Management
- Mid-level
- 3 years
- Dental insurance
- 401(k)
Quick Apply
Electrical Project Manager
J.E. Richards, Inc. —Ashburn, VA
- $100,000 - $160,000 a year
- Full-time
- Background check
- Construction site
- 5 years
- Health savings account
- Health insurance
Quick Apply
Technician Supervisor
DMV Restorations Inc —Bristow, VA
- $50,000 - $60,000 a year
- Full-time
- Spanish
- Clean driving record
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Supervisor of Instrumentation
Loudoun Water —Ashburn, VA
- $91,800 - $112,200 a year
- Overtime
- Mid-level
- 3 years
- Analysis skills
Retail Assistant Manager
Tilley's pet supplies —Middleburg, VA
- $25 an hour
- 8 hour shift
- Background check
- Customer service
- Merchandising
- Paid holidays
- Paid time off
Quick Apply
Self Storage Assistant Manager Part Time (CH, FX)
Dahn Corporation/Mini U Storage —Fairfax Station, VA
- From $16 an hour
- Part-time
- Background check
- Customer service
- Mid-level
- Paid training
- Paid time off
Quick Apply
Swim School Aquatics Manager
Aqua-Tots South Riding —Chantilly, VA
- $45,000 - $55,000 a year
- Full-time
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid training
- Vision insurance
Quick Apply
MRI Clinical Imaging Supervisor
Inova —Fairfax, VA
- Up to $10,000 per student
- Full-time
- Hospital
- BLS Certification
- Mid-level
- Wellness program
- Paid parental leave
11d
ABA Clinical Supervisor (BCBA)
Ally Behavior Centers —Chantilly, VA
- From $100,000 a year
- Full-time
- Background check
- BLS Certification
- HIPAA
- Continuing education credits
- Health savings account
Quick Apply

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Call Center Manager (On-Site)

F.H. Furr -
Manassas, VA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Customer communication

Full Job Description

Call Center Manager (Onsite – Manassas, VA)

Position Summary

F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our headquarters in Manassas, Virginia. This onsite leadership role is responsible for driving exceptional customer experiences, maximizing appointment bookings, supporting day-to-day contact center operations, and ensuring alignment with our Plumbing, HVAC, and Electrical service teams. The Supervisor will provide coaching, performance management, workforce oversight, and escalation support while partnering closely with Dispatch, General Managers, Sales Leadership, and Operations teams to deliver outstanding results for homeowners across our service areas. F.H. Furr provides residential plumbing, heating, cooling, and electrical services throughout the Mid-Atlantic region and is headquartered in Manassas, VA.

Key Responsibilities

Team Leadership & Performance Management

Lead, coach, and develop a team of contact center agents focused on customer service, appointment setting, membership engagement, and revenue generation.
Provide real-time support and guidance on customer interactions, service offerings, policies, procedures, and booking opportunities.
Conduct regular coaching sessions, performance reviews, and performance improvement discussions.
Lead daily huddles, team meetings, and ongoing training initiatives to drive engagement and results.
Support onboarding and training of new hires while reinforcing F.H. Furr's customer-first culture.

Customer Experience & Escalation Management

Manage escalated customer concerns and ensure timely, professional resolution.
Monitor customer interactions and quality scores to identify coaching opportunities and service improvements.
Review customer feedback, surveys, and membership-related interactions to enhance the overall customer experience.
Serve as a key escalation resource during evenings, weekends, and after-hours operations when necessary.

Contact Center Operations

Monitor call queues, service levels, response times, adherence, occupancy, productivity, and overall contact center performance.
Ensure adequate staffing coverage and schedule alignment based on call volume and business needs.
Assign and maintain agent skill groups and routing configurations.
Generate and analyze daily, weekly, and monthly operational reports.
Track and communicate key performance metrics to leadership.

Cross-Functional Partnership

Collaborate with Dispatch, General Managers, Sales Managers, Field Operations, and Contact Center Leadership to improve booking conversion, customer retention, and operational effectiveness.
Support coordination between the contact center and field teams to ensure seamless customer experiences.
Assist with special projects, acquisitions, system enhancements, testing initiatives, and process improvement efforts.

Administrative & Compliance Responsibilities

Process payroll through ADP, validate employee hours, and administer incentive and spiff programs.
Ensure compliance with company policies, procedures, attendance standards, and performance expectations.
Maintain accurate documentation related to coaching, performance management, and employee development.
Identify workflow improvements that increase efficiency, customer satisfaction, and business performance.

What We're Looking For

Previous management or leadership experience in a call center, contact center, customer service, or appointment-setting environment.
Strong coaching, communication, and employee development skills.
Experience managing KPIs, service levels, conversion metrics, and quality performance.
Ability to analyze operational data and drive continuous improvement.
Strong problem-solving and escalation management capabilities.
Experience with workforce management tools, CRM systems, contact center platforms, and ADP payroll processing preferred.
Ability to thrive in a fast-paced, high-volume service organization.
HVAC, Plumbing, Electrical, Home Services, Retail Services, or Trades industry experience strongly preferred.

Success Measures

Service Level Achievement
Appointment Booking & Conversion Rates
Customer Satisfaction (CSAT)
Quality Assurance Scores
Membership Performance & Retention
Agent Productivity, Utilization & Adherence
Attendance, Engagement & Retention
Escalation Resolution Effectiveness
Coaching & Employee Development Outcomes
Payroll Accuracy & Operational Compliance

Work Location

Onsite – Manassas, VA (F.H. Furr Headquarters)

Join a trusted industry leader and play a key role in delivering exceptional service experiences while supporting the growth and success of F.H. Furr's Plumbing, HVAC, and Electrical business.

F.H. Furr may conduct a pre‑employment background check and drug test, subject to applicable law.

Pay: $70,000.00 - $100,000.00 per year

Quick Apply

Refine Your Search

shift manager jobs in deerfield va

Call Center Manager (On-Site)

Assistant Grocery Manager

MANAGER, FACILITIES WAREHOUSE

Online Order Filling Team Supervisor

Warehouse Supervisor

Scheduling Manager

Warehouse Guard Supervisor - Part-time - Northern VA (VAXCOM)

Sr. Mgr, UVACH Facilities Management

Project Manager - General Construction

Associate Restaurant Manager

Commissioning Manager

Quality Control Manager

Electrical Project Manager

Technician Supervisor

Supervisor of Instrumentation

Retail Assistant Manager

Self Storage Assistant Manager Part Time (CH, FX)

Swim School Aquatics Manager

MRI Clinical Imaging Supervisor

ABA Clinical Supervisor (BCBA)