Top 1053 Customer experience coordinator Jobs in Downers Grove, Il

E-Commerce Coordinator
Roman, Inc. —Bloomingdale, IL
- $55,000 - $60,000 a year
- Full-time
- Marketing
- Inventory management
- Merchandising
Quick Apply
Consumer Testing Coordinator
Confidential —Schaumburg, IL
- $16 - $18 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Repair and Records Coordinator
Jet International Company, LLC —Northbrook, IL
- $65,000 - $75,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Marketing Coordinator
Clean Edge Construction Inc. —Sugar Grove, IL
- $45,000 - $59,000 a year
- Full-time
- Marketing
- Residential
- In-person
- Health insurance
- Dental insurance
Quick Apply
8d
Logistics Coordinator
Chronos Imaging —Aurora, IL
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- Conflict management
- Organizational skills
- Health savings account
- Health insurance
Quick Apply
Dental Insurance Coordinator
Campton Square Oral Surgery —Saint Charles, IL
- $26 - $27 an hour
- Full-time
- Background check
- Dental office
- Surgery
- Health insurance
- Dental insurance
Quick Apply
Insurance Supplement Specialist & Claims Coordinator - Roofing (Xactimate Preferred)
Elite Roofing & Restoration, LLC —Bartlett, IL
- $45,000 - $52,000 a year
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Paid time off
- Work from home
Quick Apply
8d
Bilingual Customer Service Coordinator (Mandarin/English)
Fast Track Express —Wood Dale, IL
- $45,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid time off
- Opportunities for advancement
Quick Apply
Sales Coordinator
Scene 75 Entertainment Center —Romeoville, IL
- Microsoft Excel
- Mid-level
- Driver's License
- Health insurance
Quick Apply
Sales Coordinator
A Beep LLC/ Diga-Talk —Joliet, IL
- $18 - $22 an hour
- Email
- Background check
- Computer literacy
- Office
- Mileage reimbursement
- Health insurance
Quick Apply
9d
Sr Coordinator, Sales Support & Operations
Ameritas —Schaumburg, IL
- $21.53 - $34.45 an hour
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
Brand Coordinator / Sales Support
Club Colors —Hoffman Estates, IL
- $22 - $24 an hour
- Data entry
- Communication skills
- Entry level
Quick Apply
Production Coordinator I
Greater Midwest Exteriors —Shorewood, IL
- $45,000 - $50,000 a year
- Full-time
- Background check
- Google Workspace
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
10d
Permitting Coordinator
M/I Homes —Naperville, IL
- $28.85 - $36.54 an hour
- Full-time
- Microsoft Outlook
- Writing skills
- Office
- Profit sharing
- Paid parental leave
Quick Apply
Legal Coordinator
ALTO USA LLC —Oak Lawn, IL
- $62,000 - $73,000 a year
- Weekends as needed
- Hybrid work
- Customer service
- Writing skills
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
Technology and Senior Center Coordinator (Russian-speaking)
CJE SeniorLife —Skokie, IL
- $25 an hour
- Weekends as needed
- Hybrid work
- High school
- Experience working with individuals with disabilities
- Customer service
- Disability insurance
- Health insurance
Quick Apply
Legal Coordinator
ALTO USA LLC —Naperville, IL
- $62,000 - $73,000 a year
- Weekends as needed
- Hybrid work
- Customer service
- Writing skills
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
Customer Service Coordinator
Penske Truck Leasing and Logistics —West Chicago, IL
- $26 an hour
- ASE Certification
- Ability to walk for extended periods
- Pass drug screening
Dental Patient Relations Coordinator
Cameo Dental Specialists —Elmhurst, IL
- $20 - $23 an hour
- Full-time
- Dental office
- HIPAA
- High school diploma or GED
- Paid holidays
- Health insurance
Senior Project Coordinator
Ontech Talent —Westmont, IL
- $34 - $52 an hour
- Overtime
- 7 years
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply

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customer experience coordinator jobs near downers grove, il

E-Commerce Coordinator

Roman, Inc. -
Bloomingdale, IL

Quick Apply

Job Details

Full-time
$55,000 - $60,000 a year

Qualifications

Customer communication
Digital cataloging
Customer returns handling
Shopify
E-commerce
Photo editing
Online retail experience
B2B

Full Job Description

Description:

Roman, Inc. is a 63-year-old family-owned producer and exclusive U.S. distributor of more than 10,000 gifts and decorative accessories — including the iconic Fontanini® nativity collection, one of the most beloved faith-based collectible lines in North America. Our portfolio spans Christmas, seasonal, inspirational, and every day giftware sold through specialty retailers and department stores worldwide.

We're in an exciting growth phase: building out a high-performance ecommerce function that spans our DTC Shopify store, Amazon, Walmart Marketplace, and an expanding social commerce presence. This role is a ground-floor opportunity to contribute meaningfully to that buildout — and to grow with it.

Requirements:

The Role

We're looking for an E-Commerce Coordinator with hands-on experience across at least one of the following: online marketplace operations (Amazon, Walmart), B2B portal management, or social commerce channels (TikTok Shop, Instagram/Facebook Shop). You don't need to be an expert in all of them — but you should be genuinely comfortable working inside these platforms, not just familiar with them conceptually.

This role sits within our ecommerce team and reports to the Director of E-Commerce. You'll own day-to-day execution across catalog management, order operations, and platform content — while also supporting new channel launches as we scale.\

This role is a full time, in office position.

What You'll Do

Marketplace & Channel Operations

Manage product listings on Amazon Seller Central and Walmart Marketplace — including title optimization, bullet points, A+ content, images, and pricing
Monitor and troubleshoot listing health, suppressed ASINs, Buy Box performance, and policy compliance flags
Support EDI and portal-based order management for B2B retail partners (Faire & RangeMe.com)
Maintain inventory and availability sync across platforms; surface discrepancies to the team proactively

DTC Store Operations (Shopify)

Upload and maintain product listings including descriptions, images, pricing, tags, and SEO metadata
Organize and optimize collections, categories, and merchandising on Roman.com
Assist with promotional setup, seasonal content updates, and homepage/collection page changes
Monitor site performance and flag technical issues; coordinate with developers or platform support as needed

Social Commerce

Support the launch and ongoing management of TikTok Shop, Instagram Shopping, and Facebook Shop storefronts
Maintain product catalog sync and handle compliance requirements specific to social commerce platforms
Assist with content coordination for shoppable posts and campaign integrations

Order Management & Customer Experience

Monitor and manage incoming orders across Roman.com and fulfillment platforms; resolve delays, returns, and replacements
Serve as first-line contact for customer inquiries via email and chat — responding promptly and professionally on products, orders, shipping, and returns
Escalate issues appropriately and maintain documentation on recurring fulfillment problems

Reporting & Marketing Support

Pull and analyze sales and performance reports across platforms; identify trends, flag anomalies, and share insights with the team
Assist with Google Ads campaign setup and management (search and shopping)
Support email marketing execution within platforms such as Klaviyo, Mailchimp, or Constant Contact
Assist with paid and organic content integrations across platforms during peak seasons (Q4 holiday is our Super Bowl)

What We're Looking For (Full time, in the Office Role)

Required

1–3 years of hands-on experience in ecommerce — in a coordinator, specialist, or operations role (not just coursework or academic projects)
Direct experience working inside at least one of: Amazon Seller Central, Walmart Marketplace Seller Center, a B2B EDI/portal system, or a social commerce platform (TikTok Shop, Meta Commerce Manager)
Working knowledge of Shopify — product uploads, collections, metafields, discount/promotion setup
Proficiency with product content tools: Canva, Photoshop, or similar for basic image editing and resizing
Strong attention to detail — catalog work is unforgiving; accuracy matters
Organized, self-directed, and comfortable managing multiple tasks and deadlines simultaneously
Clear written communicator — for both external customer-facing responses and internal team updates

Preferred (Nice to Have)

Experience with feed management or catalog syndication tools (e.g., Feedonomics, ChannelAdvisor, Salsify, or similar)
Familiarity with Google Ads — specifically Shopping campaigns and Performance Max
Experience with Klaviyo or comparable email/SMS marketing platforms
Exposure to SEO fundamentals as applied to product listings and PDPs
Background in giftware, seasonal retail, collectibles, or CPG strongly preferred — understanding our customer matters
Bachelor's degree in business, Marketing, or related field

Why Roman

You'll work across more platforms and channel types than most ecommerce roles at companies this size — Amazon, Walmart, Shopify DTC, B2B portals, and social commerce all in one seat
Real ownership and visibility from day one — this isn't a support role buried in a large team
A category with genuine staying power: faith-based collectibles and giftware have loyal, passionate customer bases
Q4 is big — and we invest in it. You'll gain hands-on experience managing holiday ecommerce at meaningful scale
Competitive salary commensurate with actual experience; full benefits package

Quick Apply

Refine Your Search

customer experience coordinator jobs in downers grove, il

E-Commerce Coordinator

Consumer Testing Coordinator

Repair and Records Coordinator

Marketing Coordinator

Logistics Coordinator

Dental Insurance Coordinator

Insurance Supplement Specialist & Claims Coordinator - Roofing (Xactimate Preferred)

Bilingual Customer Service Coordinator (Mandarin/English)

Sales Coordinator

Sales Coordinator

Sr Coordinator, Sales Support & Operations

Brand Coordinator / Sales Support

Production Coordinator I

Permitting Coordinator

Legal Coordinator

Technology and Senior Center Coordinator (Russian-speaking)

Legal Coordinator

Customer Service Coordinator

Dental Patient Relations Coordinator

Senior Project Coordinator

I want to receive the latest job alert for customer experience coordinator in downers grove, il

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