Supervisor, Contact Center
L.A. Care Health Plan —Los Angeles, CA
- $67,186 - $107,498 a year
- Full-time
- Spanish
- HIPAA
- English
- Wellness program
- Health insurance
5d
PACE Business Development Representative
Vista Community Clinic —Glendale, CA
- $83,000 - $93,000 a year
- Full-time
- Microsoft Excel
- Marketing
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
8d
Commercial Construction Sales Representative — Chute & Compactor Systems
Buchanan Company, Inc. —Huntington Beach, CA
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Sales
- Paid holidays
- Health insurance
Quick Apply
Business Development Center (BDC) Representative
Tustin Toyota —Tustin, CA
- $17 - $20 an hour
- Full-time
- Bilingual
- Background check
- Sales
- Wellness program
- Paid holidays
Quick Apply
Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —Norwalk, CA
- $20.00 - $20.50 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
6d
Senior Director of Billing and Regional Center Relations
CAPC, Inc. —Whittier, CA
- $73,000 - $78,000 a year
- Full-time
- Bilingual
- Background check
- Microsoft Excel
- Health insurance
- 401(k)
Quick Apply
16h
Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Financial Advisor
Northwestern Mutual - The Beer Financial Group —Santa Monica, CA
- $70,000 - $85,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
Project Engineer - Electrical, Controls & Instrumentation
INNIO —Brea, CA
- Clean driving record
- Customer service
- Ability to walk for extended periods
Quick Apply
Bilingual (Spanish) Call Center Sales Support/Customer Service Representative
Blueprint Inc. —Seal Beach, CA
- Up to $63,500 a year
- Weekends as needed
- Background check
- Spanish
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Product Associate
MSI —Orange, CA
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Bachelor's degree
- Disability insurance
- Health insurance
Personal Injury Sales Representative (Software)
Float Group —Los Angeles, CA
- $50,000 - $100,000 a year
- Part-time
- Physical & Rehabilitation Medicine
- Mid-level
- Business development
- Health insurance
- Flexible schedule
Quick Apply
Business Development Representative- Los Angeles, CA
Legacy Healing Center —Los Angeles, CA
- $90,000 - $150,000 a year
- Full-time
- Background check
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
12d
Sales Representative (Account Executive) - Korean preferred
Shin Imaging Center —Fullerton, CA
- $64,000 - $74,000 a year
- Full-time
- Mid-level
- In-person
- Communication skills
- Health savings account
- Disability insurance
Quick Apply
Outside Sales Representative
Legendary Windows and Doors —Anaheim, CA
- From $150,000 a year
- Weekends as needed
- Background check
- Clean driving record
- Sales
- Paid training
- Mileage reimbursement
Quick Apply
Accounts Payable Specialist
Homeless Health Care Los Angeles —Los Angeles, CA
- $30 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
12d
Business Process Analyst
MSI —Orange, CA
- $71,000 - $85,000 a year
- Full-time
- English
- Mid-level
- Math
- Disability insurance
- Health insurance
BDC Director
Sutherlin Automotive Group —Huntington Beach, CA
- $96,000 - $250,000 a year
- Full-time
- Background check
- Dealership
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Chief Advancement Officer
Gracelight Community Health —Los Angeles, CA
- $156,913.66 - $251,062.50 a year
- Full-time
- 7 years
- Writing skills
- Office
Quick Apply
Korean/Spanish-speaking Enrollment Specialist
Healthcare Staffing Solutions —Los Angeles, CA
- $31 - $33 an hour
- 8 hour shift
- Spanish
- Current TB test
- Marketing
- 403(b) matching
- Paid holidays
Quick Apply

I want to receive the latest job alert for business development center representative in downey, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

business development center representative jobs near downey, ca

Accounts Payable Specialist jobs in Los Angeles, CA

Sales Representative jobs in Los Angeles, CA

Call Center Supervisor jobs in Los Angeles, CA

Customer Service Representative jobs in Norwalk, CA

Financial Advisor jobs in Santa Monica, CA

Business Development Representative jobs in Los Angeles, CA

Chief Nursing Officer jobs in Los Angeles, CA

Member Services Representative jobs in Long Beach, CA

Director jobs in Huntington Beach, CA

Project Engineer jobs in Brea, CA

Outside Sales Representative jobs in Anaheim, CA

Enrollment Specialist jobs in Los Angeles, CA

Accounts Payable Specialist jobs in Pearland, TX

Accounts Payable jobs in Greensboro, NC

Credentialing Specialist jobs in New Jersey

Accounts Payable jobs in Annapolis, MD

Marketing Specialist jobs in Atlanta, GA

Accounts Payable Specialist jobs in Honolulu, HI

Accounts Payable Specialist jobs in Clearwater, FL

Accounts Payable Specialist jobs in Elmhurst, IL

Supervisor, Contact Center

L.A. Care Health Plan -
Los Angeles, CA

Apply Now

Job Details

Full-time
$67,186 - $107,498 a year
5 days ago

Benefits

Wellness program
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
Volunteer time off
Retirement plan

Qualifications

Staff supervision
Medicare
Team supervision
Managing teams in a customer support role
Coaching
Health insurance policy knowledge
Team development
IVR
Customer engagement
Mentoring
Computer skills
Telephone systems
Business operations
Medical terminology
Team building
Analytics

Full Job Description

Supervisor, Contact Center

Job Category: Customer Service

Department: Engagement & Experience Contact Center

Location:

Los Angeles, CA, US, 90017

Position Type: Full Time

Requisition ID: 13229

Salary Range: $67,186.00 (Min.) - $87,342.00 (Mid.) - $107,498.00 (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Supervisor, Contact Center is responsible for the development of a successful and cohesive Contact Center unit, with a high level of productivity to achieve the department's overall performance metrics, and to meet and/or exceed member satisfaction.

The position supervises all aspects of running an efficient team, including hiring, supervising, coaching, training, disciplining, and motivating direct reports.

Duties

Supervision of day to day activities of Member Services and Provider Relations Representatives, including but not limited to: Providing direction, monitoring of staff performance and skillsets for consistency and improvement for all line of business. Handling all questions/issues raised by staff. Developing tools and procedures on training of staff. Recommending process improvement processes. Preparing and analyzing call center statistical reports. Monitoring of skillsets for consistency. Ensuring quantity/ quality is met for overtime. Ensures staff utilizes the NICE system to conduct target audits on incoming call activity and overtime activity. Prepare and review daily unit quality reports, analyze data and submit recommendations for improvements. Develop tools and procedures for the training and cross-training of staff, including but not limited to job aids and departmental and organizational policies and procedures.

Develop and maintain a positive working relationship with all business partners to ensure optimum member care and satisfaction. Responsible for the daily workflow and leading the work of assigned staff. This role will mentor, coach, act as a resource and provide feedback on performance of assigned staff.

Serve as a leader and role model as well as a technical and informational resource for staff and peers. Foster a culture that encourages employee contributions. Observe calls and assist representatives with any complex issues which may result from a call. Plan, organize and supervise the activities of the Member Services Representatives. Constant review of adequate skill-set assignment, lunch and breaks.

Increase efficiency by closely monitoring the CISCO Phone System. Analyze reports to identify trends and improve work flow processes.

Ensure telephone and correspondence responses comply with departmental, organization and regulatory agency requirements. Ensure all L.A. Care phone lines, IVR, ACD, MHC, MEIS and QMEIS systems are functioning properly for the Call Center.

Ensure department compliance with regards to Health Insurance Portability and Accountability Act (HIPAA) regulations related to protection of personal history information. (PHI).

Perform other duties as assigned.

Duties Continued

Education Required

Associate's Degree

In lieu of degree, equivalent education and/or experience may be considered.

Education Preferred

Bachelor's Degree

Experience

Required:

At least 4 years of customer service experience.

At least 1 year of leading process, program, or staff or supervisory experience in a customer service environment.

Equivalency:

Completion of the L.A. Care Management Certificate Training Program may substitute for the supervisory/management experience requirement.

Skills

Required:
Must have knowledge with all of products including Medicare and a good understanding of service to the disadvantaged population, seniors, or people with chronic conditions or disabilities.

Expected to work independently within the department's established guidelines, policies and procedures.

Excellent communication skills, strong analytical, coaching/mentoring skills, team building and the ability to work effectively with diverse team members.

Ability to troubleshoot problem areas and recommend effective alternative solutions to handle irate callers, and provide optimal customer service for internal and external customers.

Able to multitask and to streamline day to day operations, policies and procedures.

Advance PC skills including Excel and Access.

Knowledgeable in medical terminology and have prior ACD experience.

Preferred:
Bilingual in one of LA Care Health Plan’s threshold languages is highly desirable. English, Spanish, Chinese, Armenian, Arabic, Farsi, Khmer, Korean, Russian, Tagalog, Vietnamese.

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Light

Additional Information

Salary Range Disclaimer: The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.

L.A. Care offers a wide range of benefits including

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Nearest Major Market: Los Angeles
Job Segment: Call Center Manager, Call Center Supervisor, Call Center, Medicare, Customer Service, Healthcare

Apply Now

Refine Your Search

business development center representative jobs in downey, ca

I want to receive the latest job alert for business development center representative in downey, ca

Related Searches

Explore jobs in more locations

Supervisor, Contact Center

Job Summary

Duties

Duties Continued

Education Required

Education Preferred

Experience

Skills

Licenses/Certifications Required

Licenses/Certifications Preferred

Required Training

Physical Requirements

Additional Information