Top 2045 Customer service team lead Jobs in Duluth Ga

Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA
View Point Health —Lawrenceville, GA
- Part-time
- Remote
- Computer literacy
- Pass drug screening
- Mid-level
4d
WFH Healthcare Customer Service (Insurance Knowledge a Plus)
HOLLIS COBB ASSOCIATES LLC —Duluth, GA
- Remote
- Microsoft Word
- Computer literacy
- HIPAA
- Work from home
Quick Apply
Healthcare Customer Service Representative (GA)
Healthcare Business Services Inc. —Decatur, GA
- On call
- Remote
- Computer literacy
- Writing skills
- Medical office experience
- Work from home
8d
Customer Service Manager
Hobby Lobby —Duluth, GA
- $20.15 - $21.15 an hour
- Full-time
- Computer literacy
- Team management
- Computer skills
- Paid holidays
- Disability insurance
Customer Service Representative
Clopay —Norcross, GA
- $23 - $25 an hour
- Full-time
- Computer literacy
- Mid-level
- Residential
- Paid holidays
- Tuition reimbursement
Quick Apply
3d
Team Lead
Louis Vuitton —Atlanta, GA
- $40 - $46 an hour
- Full-time
- Inventory management
- Mid-level
- Business development
- Disability insurance
- Health insurance
Member Team Lead
Sam's Club —Buford, GA
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
2d
Customer Service Administrator 1
Southeastern Freight Lines —Suwanee, GA
- $17.85 - $22.51 an hour
- Part-time
- Background check
- Microsoft Outlook
- Pass drug screening
Call Center Remote Customer Service Representative
VIMO INC —Atlanta, GA
- $17.00 - $18.50 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Customer Service Representative - Client Services
Primerica —Duluth, GA
- $30,000 - $33,000 a year
- Full-time
- Remote
- Microsoft Word
- High school diploma or GED
- Financial services
- Health savings account
- Disability insurance
(USA) Member Team Lead
Sam's Club —Atlanta, GA
- $21 - $29 an hour
- 18 years or older
- High school
- Merchandising
- Paid jury duty
- Disability insurance
Customer Service Representative
Vital Air Services —Norcross, GA
- $18 - $25 an hour
- Full-time
- Hybrid work
- Residential
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
4d
Customer Service Representative
Irca Group —Duluth, GA
- Full-time
- ERP systems
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Regional Service Operations Manager (Hybrid)
Aggregate Trades —Milton, GA
- $80,000 - $110,000 a year
- Full-time
- Hybrid work
- Background check
- Sales
- 5 years
- Health savings account
- Paid holidays
Quick Apply
1d
Electrical Operations Manager
Confidential —Alpharetta, GA
- From $150,000 a year
- Full-time
- Construction site
- System design
- Analysis skills
- Health savings account
- Health insurance
Quick Apply
Senior Engineering Team Lead
Thermo Systems LLC —Georgia
- $140,000 - $150,000 a year
- Full-time
- Up to 50% travel
- Bachelor of Science
- Travel
- Travel reimbursement
- Tuition reimbursement
Quick Apply
Lead Equipment Technician and Service Manager
Lambright Group Staffing Solutions —Doraville, GA
- $40 a week
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
2d
2nd Shift Production Supervisor - Poultry Processing Operations
Red Rock Foods —Braselton, GA
- From $70,000 a year
- Full-time
- Background check
- Spanish
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Real Estate Agent | Join Our Team | Zillow Flex Leads & More
Babusak Realty Group of Berkshire Hathaway HomeServices Georgia Properties —Atlanta, GA
- $45,000 - $150,000 a year
- Urgently hiring
- Hybrid work
- 7 years
- 6 years
- Sales
Quick Apply
Operations Project Manager
TELUS Digital —Atlanta, GA
- $88,000 - $105,000 a year
- Full-time
- Hybrid work
- Background check
- No background check
- English
- Health insurance
- Dental insurance
Quick Apply

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Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA

View Point Health -
Lawrenceville, GA

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Job Details

Part-time | Full-time | PRN
4 days ago

Qualifications

Computer operation
Computer literacy
High school diploma or GED
Driver's License

Full Job Description

View Point Health

Job Title: Customer Service Agent - Team Lead - (Access)

Job Code: GSS080/Administrative Support 1 or T1601/Personnel Services Worker

Shift: Full-Time (40 hours per week on average) or PRN/Hourly (19 hours per week on average)

Job Hours: 8:00 AM to 5:00 PM - Monday - Friday

Base Location: Remote/Lawrenceville, GA.

Division/Department/Program: Centralized Scheduling / Access

Full-time X

Part-time

PRN

Exempt

Nonexempt X

View Point Health is a community behavioral health center utilizing a team of psychiatrists, nurses, licensed counselors and social workers, as well as other professionals to provide services to individuals who need treatment and support to cope with mental illness, substance abuse, and intellectual and developmental disabilities. View Point Health serves uninsured, underinsured, low-income Medicaid, Medicare, war veterans and some private insurance across multiple locations with a full continuum of behavioral health services and support.

Under direct supervision, performs a variety of general secretarial, clerical, and administrative support functions/processes or a few specialized or essential clerical functions in support of a unit or office and related personnel. May enter data and/or process documents and records. The work includes operating standard office equipment. Work is performed under the close supervision of a clerical or administrative supervisor.

Duties & Responsibilities:

Maintaining daily operations of a busy call center. Handle inbound and outbound contacts in a courteous, timely, and professional manner.
Provide daily leadership and guidance to centralized scheduling staff.
Serve as a back up to the supervisor and act as a point person to lead the team when the supervisor is unavailable.
Assist with complex scheduling requests, urgent referrals, and provider schedule changes.
Support current team with ongoing training and conduct training for new hires.
Handle escalated caller’s concerns from team and other staff members.
Assist supervisor with reports to track call metrics for team members.
Answering multi line phone calls, checking authorizations, distributing documents, fielding/managing/scheduling new and existing client appointments for all View Point Health locations as well as community providers.
Data entry, maintaining and updating schedules for Doctors, APRNs, and Nurses.
Research system to find missing information as applicable; coordinate with other departments to resolve issues as applicable.
Follow the processes of the client program and perform all tasks in a courteous and professional manner
Utilize systems and technology to complete account management tasks
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to accurately answer customer questions
Comply with requirements surrounding confidential information and personal information.
Ensure first call resolution through problem solving and effective call handling
Attending meetings and training and reviewing all new training material to stay up to date on changes to programs knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.

Minimum Qualifications:

High school diploma/GED and ability to perform basic office functions and computer related duties.

Preferred Qualifications:

2+ to 3+ years of experience as a Team Lead, Supervisor, or in a similar leadership role.
Ability to multitask and initiative to solve problems.
Ability to work well independently as well as in a team setting.
Ability to provide excellent customer service to individuals with behavioral health conditions.
Experience working with ECR and/or CareLogic but not required.
Experience working with Excel spreadsheets.
Excellent communication skills, delegation and problem-solving skills with an ability to motivate others.
Excellent time management skills.

Requirements/Competencies:

Must be able to work remotely in a quiet secured location.
Must be able to lift 20 pounds.
Requires long periods of sitting.
Must have valid Georgia driver’s license and Motor Vehicle Record in accordance with company policy.
Candidates for selection must pass a criminal background check (including fingerprinting).
Must pass a pre-employment drug screen and subject to random drug screens.

Note: Some positions may require a valid driver's license.

View Point Health is an Equal Opportunity Employer: View Point Health recruits qualified candidates for positions in View Point Health programs throughout its service area. It is the policy of View Point Health to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any type without regard to race, color, sex, religion, national origin, age, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Refine Your Search

customer service team lead jobs in duluth ga

Customer Service Agent - Team Lead - (Access) - Administrative Services - Remote/Lawrenceville, GA

WFH Healthcare Customer Service (Insurance Knowledge a Plus)

Healthcare Customer Service Representative (GA)

Customer Service Manager

Customer Service Representative

Team Lead

Member Team Lead

Customer Service Administrator 1

Call Center Remote Customer Service Representative

Customer Service Representative - Client Services

(USA) Member Team Lead

Customer Service Representative

Customer Service Representative

Regional Service Operations Manager (Hybrid)

Electrical Operations Manager

Senior Engineering Team Lead

Lead Equipment Technician and Service Manager

2nd Shift Production Supervisor - Poultry Processing Operations

Real Estate Agent | Join Our Team | Zillow Flex Leads & More

Operations Project Manager

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