Top 1957 Monitor Jobs in El Paso, Tx

Call Center Supervisor
Elovate —El Paso, TX
- $55,000 - $65,000 a year
- Full-time
- Background check
- Mid-level
- Quality control
- Dental insurance
- 401(k)
9d
Mud Logger | Permian Basin
Impac Exploration Services —El Paso, TX
- $1,780 - $2,400 a week
- Full-time
- Background check
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
9h
Customer Service Representative
ADP —El Paso, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- 401(k)
3d
Payroll Specialist
ADP —El Paso, TX
- Extended hours
- Military
- Writing skills
- Research
- 401(k)
- Paid time off
6h
Monitor Technician PRN Days
Kindred Hospital El Paso —El Paso, TX
- PRN
- BLS Certification
- No experience needed
- English
1d
Monitor
La Posada Home, Inc. —El Paso, TX
- $12 - $13 an hour
- Part-time
- Microsoft Word
- Spanish
- CPR Certification
Quick Apply
Site Security (Unarmed)
GARDAWORLD FEDERAL SERVICES LLC —El Paso, TX
- $22.00 - $27.09 an hour
- Weekends as needed
- Background check
- Writing skills
- Pass drug screening
Quick Apply
Security
OL Security LLC —El Paso, TX
- $18.50 an hour
- Part-time
- CPR Certification
- Computer literacy
- High school diploma or GED
Quick Apply
Asset Protection Associate
JCPenney —El Paso, TX
- $14 - $21 an hour
- 18 years or older
- Bachelor of Science
- High school diploma or GED
- Paid holidays
- Health insurance
Plasma Processor
Grifols —El Paso, TX
- Full-time
- Customer service
- High school diploma or GED
- Ability to lift 50 pounds
14d
Quality Assurance Tester
BK Technologies Inc —El Paso, TX
- Microsoft PowerPoint
- Microsoft Word
- Writing skills
- Employee stock purchase plan
- Disability insurance
11d
Gas Station Attendant
Costco Wholesale Corporation —El Paso, TX
- Cleaning
- Entry level
- AD&D insurance
- Employee stock purchase plan
Pool Monitor
FirstService Residential —El Paso, TX
- $16 an hour
- Weekends as needed
- CPR Certification
- High school diploma or GED
- First Aid Certification
Quick Apply
Customer Service Representative
Williams-Sonoma Inc. Customer Care Centers —El Paso, TX
- From $15 an hour
- Full-time
- Remote
- Residential
- 1 year
- Communication skills
- Paid time off
- Work from home
Nurse Practitioner
PAD Specialists —El Paso, TX
- $68 - $72 an hour
- Full-time
- Google Workspace
- Blood sampling
- Customer service
- Travel reimbursement
- Paid training
Quick Apply
Associate Attorney
Daspit Law Firm —El Paso, TX
- $120,000 - $150,000 a year
- Full-time
- Writing skills
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Maintenance Manager - FAR135 Airline
Ameriflight LLC —El Paso, TX
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Development Construction Manager
Ithaca Development, LLC —El Paso, TX
- $75,000 - $90,000 a year
- Full-time
- Background check
- Civil engineering
- Construction site
- Health insurance
- Dental insurance
Quick Apply
Night Nurse (12 Hour Shifts)
Las Cruces Village Nursing and Rehabilitation —El Paso, TX
- $30 - $45 an hour
- 12 hour shift
- Anatomy knowledge
- Vital signs
- Medication administration
Quick Apply
Group Fitness Instructor
Xtreme Core Fitness, LLC —Horizon City, TX
- $15 - $25 an hour
- Contract
- CPR Certification
- Anatomy knowledge
- Mid-level
- Employee discount
Quick Apply
1d

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Call Center Supervisor

Elovate -
El Paso, TX

Apply Now

Job Details

Full-time
$55,000 - $65,000 a year
9 days ago

Benefits

Dental insurance
401(k)
Tuition reimbursement

Qualifications

Performance monitoring
Operational analysis
Triage
Coaching
Communication platforms
Team development
Quality control
Customer support ticket management
Customer support
CRM system proficiency
Productivity software
Ticketing system technical support

Full Job Description

Role Summary

The Call Center Supervisor supports the daily operation of Elovate’s centralized call center and client help desk. This role provides frontline leadership for Call Center Associates and Help Desk staff, ensuring service levels, quality standards, and client commitments are met. The Supervisor focuses on real-time performance management of Tier 1 and Tier 2 client support function, coaching, and issue resolution, while escalating broader operational risks or systemic issues to Call Center Management.

Responsibilities

Call Center Operations

Supervise the day-to-day activities of Call Center Associates and Help Desk staff to ensure consistent, high-quality service delivery.
Monitor real-time queues, call volumes, and ticket flow to support SLA attainment.
Support schedule adherence and notify management of coverage risks or volume anomalies.
Enforce established standard operating procedures and escalation paths.
Act as a first-level escalation point for complex or sensitive customer and client contacts.
Ensure team compliance with client contracts, program requirements, and applicable regulations.

Help Desk & Client Support (Tier 1 / Tier 2)

Oversee intake, triage, and resolution of Tier 1 support requests.
Ensure Tier 2 issues are clearly documented and escalated per defined procedures.
Track ticket status and aging, following up to prevent SLA breaches.
Coordinate with internal teams (Product, Operations, Field Service) to support timely resolution of client issues.
Communicate status updates to management on high-priority or at-risk issues.

Team Supervision & Coaching

Provide daily guidance, support, and direction to assigned associates.
Conduct routine coaching, side-by-sides, and quality feedback sessions.
Reinforce performance expectations tied to SLAs, quality standards, and productivity goals.
Assist with onboarding and training of new hires.
Escalate performance, attendance, or conduct concerns to management and HR as needed.

Quality Assurance & Performance Monitoring

Participate in call, ticket, and interaction quality reviews.
Identify individual performance gaps and recommend coaching actions.
Ensure associates follow quality and documentation standards consistently.
Support calibration efforts and adoption of quality initiatives.

Reporting & Communication

Participate in call, ticket, and interaction quality reviews.
Identify individual performance gaps and recommend coaching actions.
Contribute to supplying call center and help desk performance analysis reports.
Surface customer concerns, staffing concerns, or SLA threats early and propose solutions.
Provide operational updates to Call Center Management, including volume trends, staffing, issues, and escalations.
Document notable incidents, client concerns, or repeat issues.
Contribute to operational discussions with data and frontline insights.

Continuous Improvement

Contribute to cross-functional initiatives that improve customer and client experience.
Contribute and provide feedback to ensure onboarding and learning programs keep pace with growth.
Identify recurring issues or workflow inefficiencies and recommend improvements.
Support and contribute to rollout of new processes, tools, or program requirements.
Reinforce adoption of best practices and procedural updates with the team.

Requirements

2-4 years of experience in a call center or customer support environment.
Prior experience in a lead, senior associate, or supervisory role preferred.
Strong working knowledge of call center metrics, SLAs, and quality standards.
Demonstrated coaching and people-leadership skills.
Ability to manage multiple priorities in a fast-paced, performance-driven environment.
Proficiency with call center platforms, CRM/ticketing systems, and Microsoft Office.
Strong communication, documentation, and problem-solving skills.

Nice to Haves

Experience supervising Tier 1-2 support teams or customer help desks.
Exposure to government services, public sector programs, compliance-driven environments, or automated traffic enforcement.
Familiarity with escalation frameworks and incident management.
Experience supporting multi-program or multi-site operations.
Familiarity with citation management systems or payment processing platforms.

AI & Technology

Elovate actively embraces AI tools to improve operations and service delivery and encourages the responsible use of AI tools to support daily operations and service quality.

Utilize AI-enabled tools for interaction review, documentation assistance, and performance insights as directed.
Reinforce team adherence to AI usage standards and escalation guidelines.
Provide feedback to management on AI tools’ effectiveness and improvement opportunities.
Provide feedback to management on AI Tools’ effectiveness and improvement opportunities.

About Elovate

Elovate, a Modaxo company, has been a trusted partner to municipalities and state agencies for over 30 years. We deliver data-driven automated traffic enforcement solutions — covering speed, red light, school zone, and work zone safety — designed to prevent dangerous driving behaviors before they lead to incidents. Our mission is simple: protect lives and create safer roads for the communities we serve. As part of Modaxo, a global collective of people-movement technology companies, we combine deep industry expertise with innovative technology to make meaningful, lasting impact.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
Dental insurance
Tuition reimbursement

Work Location: In person

Apply Now

Refine Your Search

monitor jobs in el paso, tx

Call Center Supervisor

Mud Logger | Permian Basin

Customer Service Representative

Payroll Specialist

Monitor Technician PRN Days

Monitor

Site Security (Unarmed)

Security

Asset Protection Associate

Plasma Processor

Quality Assurance Tester

Gas Station Attendant

Pool Monitor

Customer Service Representative

Nurse Practitioner

Associate Attorney

Maintenance Manager - FAR135 Airline

Development Construction Manager

Night Nurse (12 Hour Shifts)

Group Fitness Instructor

I want to receive the latest job alert for monitor in el paso, tx

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