Top 16301 Full time Jobs in Flat Rock, Mi

Call Center Operations Manager
UAW-FCA-Ford-General Motors Legal Services Plan —Wayne, MI
- $75,000 - $82,000 a year
- Email
- Hybrid work
- Background check
- 7 years
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
General Manager
Dunhams Sports —Taylor, MI
- Full-time
- 5 years
- Merchandising
- Analysis skills
- Store discount
- Disability insurance
Guest Services Representative
Home2 Suites by Hilton —Taylor, MI
- $14 - $16 an hour
- Full-time
- Hotel
- Ability to lift 50 pounds
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Data Entry Specialist
LUCENT Surgical Solutions —Southfield, MI
- From $17 an hour
- Full-time
- Computer literacy
- HIPAA
- Office
Quick Apply
Merchandiser Stocker
Keurig Dr Pepper —Livonia, MI
- $21.58 - $22.72 an hour
- Overtime
- Customer service
- Merchandising
- Driver's License
- Mileage reimbursement
- Paid parental leave
Customer Service Representative/Administrative Support
Ferrolux Metals Co. / HyCAL Corp. —Gibraltar, MI
- $24.50 - $26.00 an hour
- Overtime
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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4d
Wayne County Assistance Payments Worker 8-11
State of Michigan —Detroit, MI
- $49,982.40 - $72,779.20 a year
- Full-time
- Hybrid work
- Office
- Military encouraged
- Entry level
- Paid parental leave
- Health savings account
Washtenaw County Assistance Payments Worker 8-11
State of Michigan —Ypsilanti, MI
- $3,844.80 - $5,294.40 a month
- Full-time
- Hybrid work
- Military encouraged
- Entry level
- Paid parental leave
- Health savings account
Production Associate
Smurfit Westrock —Brownstown TWP, MI
- $22.13 - $27.58 an hour
- Overtime
- Military
- High school diploma or GED
- Ability to lift 50 pounds
Member Service Representative
Zeal Credit Union —Woodhaven, MI
- Full-time
- Office
- Financial services
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
14d
Administrative Assistant
Package Xpress Llc —Taylor, MI
- $20 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
- Opportunities for advancement
- Flexible schedule
Quick Apply
Receptionist
Oakland Truck and Equipment Sales Inc. —New Boston, MI
- $18 - $22 an hour
- Full-time
- Microsoft Excel
- Dealership
- Administrative experience
- Paid holidays
- Disability insurance
Customer Service Representative
KLS Logistics —Romulus, MI
- $20.50 an hour
- Full-time
- Microsoft Outlook
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Rail Laborer - Prep
Autoport Limited —Dearborn, MI
- $25.82 an hour
- Overtime
- High school diploma or GED
- Ability to lift 50 pounds
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
12d
Driver Helper
Taylored to Transport LLC —Romulus, MI
- From $750 a week
- Full-time
- Background check
- 18 years or older
- Warehouse
Quick Apply
Retail Sales Associate Full Time
PetSmart —Woodhaven, MI
- $13.75 - $22.75 an hour
- Weekends as needed
- 18 years or older
- Maintenance
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Tasker
KLS Logistics —Romulus, MI
- $20.25 an hour
- Full-time
- High school diploma or GED
- Warehouse experience
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Full-Time Store Manager Trainee
The Salvation Army Central Territory —Trenton, MI
- $20 - $26 an hour
- Full-time
- Background check
- Computer literacy
- English
Quick Apply
Personal Shopper (In-Store)
Walmart —Taylor, MI
- $15 - $28 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Customer Benefits Specialist (Remote)
S&A Group —Detroit, MI
- $50,000 - $65,000 a year
- Full-time
- Remote
- High school diploma or GED
- Communication skills
- Entry level
Quick Apply

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full time jobs near flat rock, mi

Call Center Operations Manager

UAW-FCA-Ford-General Motors Legal Services Plan
Wayne, MI

Quick Apply

Job Details

Full-time
$75,000 - $82,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
401(k) 6% Match
Vision insurance
Life insurance
Retirement plan

Qualifications

Staff supervision
Team supervision
Managing teams in a customer support role
Coaching
Staff policy implementation
Process improvement planning
Analytics

Full Job Description

The UAW-FCA-Ford-General Motors Legal Services Plan is seeking an experienced Call Center Operations Manager to lead our Member Intake Department and drive continuous improvement in service quality, operational performance, and the member experience.

Our Member Intake Department serves as the first point of contact for thousands of members seeking legal assistance each year. Representatives verify eligibility, explain Plan benefits, assign matters to staff attorneys or cooperating attorneys, and direct members to the appropriate resources when additional review or specialized referrals are needed.

We are seeking a proven leader who can build upon an established operation by strengthening quality assurance, improving first-contact resolution, reducing repeat calls, increasing productivity, and using data to drive continuous improvement.

Primary Responsibilities

● Lead, coach, and develop a team of approximately 12 unionized Member Intake Representatives.

● Build a culture focused on professionalism, accountability, and exceptional member service.

● Develop and oversee a quality assurance program that includes call monitoring, coaching, and performance feedback.

● Improve first-contact resolution by ensuring representatives provide complete, accurate explanations of Plan benefits, referral procedures, and member responsibilities.

● Analyze operational metrics and prepare reports that identify trends, measure productivity, improve service quality, and reduce repeat calls.

● Supervise a primarily remote workforce while ensuring accountability and consistent performance.

● Identify workflow improvements and implement technology, including AI tools, that enhance efficiency and the member experience.

● Partner with attorneys and leadership to continuously improve departmental performance and member satisfaction.

Qualifications

● Bachelor’s degree preferred, or an equivalent combination of education and progressively responsible contact center leadership experience.

● Seven or more years of leadership experience in a contact center, customer service, member services, employee benefits, insurance, healthcare, financial services, legal operations, or another service-focused environment.

● Demonstrated success improving contact center performance through quality assurance, employee coaching, operational analytics, and process improvement.

● Strong leadership, communication, analytical, coaching, and organizational skills.

● Experience supervising remote or hybrid teams required.

● Unionized environment. Experience administering CBA or detailed employee policies and manual.

Compensation & Benefits

Salary: $75,000–$82,000, depending on qualifications and experience.

We offer an excellent benefits package, including comprehensive health insurance, an employer-paid 6% 401(k) contribution, 15 paid holidays, paid vacation and sick leave, and a hybrid work environment.

If you are passionate about developing employees, improving operations, and delivering an outstanding member experience, we encourage you to apply.

Qualified applicants should submit a resume, references and cover letter to [email protected].

Pay: $75,000.00 - $82,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Life insurance
Retirement plan
Vision insurance

Work Location: Hybrid remote in Wayne, MI 48184

Quick Apply

Refine Your Search

full time jobs in flat rock, mi

Call Center Operations Manager

General Manager

Guest Services Representative

Data Entry Specialist

Merchandiser Stocker

Customer Service Representative/Administrative Support

Wayne County Assistance Payments Worker 8-11

Washtenaw County Assistance Payments Worker 8-11

Production Associate

Member Service Representative

Administrative Assistant

Receptionist

Customer Service Representative

Rail Laborer - Prep

Driver Helper

Retail Sales Associate Full Time

Tasker

Full-Time Store Manager Trainee

Personal Shopper (In-Store)

Customer Benefits Specialist (Remote)

I want to receive the latest job alert for full time in flat rock, mi

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