Top 212 Call center representative Jobs in Forest Park Il

Call Center Representative (Hybrid)
ERIE FAMILY HEALTH CENTER —Chicago, IL
- $18 - $22 an hour
- Weekends as needed
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Paid holidays
- Disability insurance
Remote Customer Service Representative
Annuity Health —Westmont, IL
- $16 - $23 an hour
- Remote
- Computer literacy
- High school diploma or GED
- Communication skills
- Health savings account
- Paid holidays
Quick Apply
Support Specialist (Chat, Emails, Calls) Remote
Inspira Financial Trust, LLC —Oak Brook, IL
- $18.50 an hour
- Monday to Friday
- Remote
- Bachelor's degree
- No degree
- Typing
- Paid training
- Commuter assistance
Member Care Representative - Inbound Call Center
Alliant Credit Union —Chicago, IL
- $22 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Customer Experience Specialist
The Chicago Housing Authority —Chicago, IL
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Organizational skills
- Disability insurance
- Health insurance
1d
Customer Solutions Specialist (Hybrid-Chicago, IL)
Byline Bank. —Chicago, IL
- $21.63 - $26.92 an hour
- Full-time
- Hybrid work
- Spanish
- High school diploma or GED
- Analysis skills
Customer Service Representative, Associate
Lawson Products —Chicago, IL
- $21.50 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
HVAC Call Center Representative
Johnstone Supply | The Huestis-Meyers Group —Crestwood, IL
- $22 - $26 an hour
- Organizational skills
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Customer Support Center Representative I, II
Old Second National Bank —Lombard, IL
- $19.50 - $27.00 an hour
- Hybrid work
- Bilingual
- Writing skills
- Research
Quick Apply
Call Center Representative
JRA Management LLC —Chicago, IL
- $17 - $18 an hour
- Full-time
- Writing skills
- Research
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
Gold Rush Gaming —Hoffman Estates, IL
- Part-time
- Computer literacy
- High school diploma or GED
- Ability to sit for extended periods
Call Center Senior Representative
NTT Ltd —Chicago, IL
- $31,900 - $52,125 a year
- Full-time
- English
- Mid-level
- Residential
- Health savings account
- AD&D insurance
15h
Call Center Representative
Nan McKay —Chicago, IL
- $17.50 an hour
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative
Transcendia, INC. —Park Ridge, IL
- $45,000 - $60,000 a year
- Full-time
- Writing skills
- Continuous improvement
- Organizational skills
Call Center Representative
A ANDI MEDICAL TRANSPORTATION INC. —Palos Hills, IL
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Call Center Representative - Behavioral Health
Saint Mary of Nazareth Hospital —Chicago, IL
- $21.01 an hour
- Night shift
- Hospital
- Mid-level
- 3 years
- Free parking
Online Support Registeration Clerk
RedSpeed —Lombard, IL
- $18.50 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Clarendon Hills, IL
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Customer Service Representative
GUARANTEE TRUST LIFE INS CO —Glenview, IL
- $26 - $27 an hour
- Full-time
- Microsoft Word
- Spanish
- Office
- Profit sharing
- Health savings account
Call Center Representative
Dental Management & Investments, LTD. —Villa Park, IL
- $16.50 - $22.00 an hour
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Communication skills
Quick Apply
14d

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Call Center Representative (Hybrid)

ERIE FAMILY HEALTH CENTER -
Chicago, IL

Apply Now

Job Details

Full-time
$18 - $22 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Work from home
Vision insurance
401(k) matching

Qualifications

Spanish
English
High school diploma or GED

Full Job Description

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Patient Access Team! The Call Center Representative will be responsible for routine appointment scheduling for all of Erie’s 14 sites and over 90k+ patients, which includes all providers and specialties! Our Call Center Representatives are responsible for verifying patient’s insurance, scheduling accurately, providing general information, and routing the call to another team when necessary. Our representatives handle all calls in an efficient and courteous way, providing the best possible patient experience.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

Handle an average of 70 calls per day (approximately 350 calls per week), depending on call volume.
Answer all incoming telephone inquiries related to daily appointment scheduling, provider and clinic staff availability, Erie services, and general patient information – including medical, dental, and triage services. (Bilingual candidates will be assigned to Spanish queues as needed, based on call volume and Workforce Manager direction.)
Attend all required trainings and professional development sessions including Electronic Health Records (EHR) training on the second day of employment to ensure proficiency in patient scheduling and record management.
Meet the required occupancy goal of 80%
Schedule appointments in accordance with site-based guidelines for all patients.
Update patient demographic and insurance information at the time of scheduling.
Verify Individual Health Coverage (IHC) eligibility – ensure that all patients with a medical card are enrolled in the IHC program with Erie Family Health Centers (EFHC) through the MEDI system.
Identify and assist patients who are eligible for State Health programs (e.g., ALL KIDS, IHC, etc.).
Page nurses and providers as needed, ensuring urgent messages are relayed through the airmail intranet.
Properly route and handle all telephone calls – administrative, clinical, and informational – in compliance with departmental guidelines.
Manage voicemails by diverting calls, recordings, and distributing accurate messages; monitor voicemail functionality as needed.
Send messages accurately to the designated department based on the patient’s request.
Correct scheduling errors within a reasonable timeframe.
Support new hires by assisting with call shadowing.
Patient Satisfaction: Provide excellent customer service and assist all patients in a professional and courteous manner.
Perform other duties as assigned.

Education

High School Diploma or equivalent required
Healthcare operations or administration experience preferred

Skills and Knowledge

One year of call center experience required
Strong computer skills including Microsoft Office, experience with dual screens, and navigating between multiple applications at once
Ability to type at minimum 25 words per minute
Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
Proven track record of reliability and demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
Experience working in a fast paced, rapidly changing environment
Previous work from home experience is preferred but not required
Ability to consistently maintain metric and quality requirements
An Illinois-Issued driver's license or state ID is required. This can be obtained prior to starting.
Bilingual proficiency in English and Spanish is required.

HYBRID Work from Home Opportunity

Must be able to work flexible hours which may include evenings and weekends. Local candidates are preferred.

The Erie Advantage Pledge: WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

Our mission, vision, and values unite us.
Our voices matter.
We do things well.
Our inclusive culture promotes balance and belonging.
We find our career sweet spot at Erie.

Apply Now

Refine Your Search

call center representative jobs in forest park il

Call Center Representative (Hybrid)

Remote Customer Service Representative

Support Specialist (Chat, Emails, Calls) Remote

Member Care Representative - Inbound Call Center

Customer Experience Specialist

Customer Solutions Specialist (Hybrid-Chicago, IL)

Customer Service Representative, Associate

HVAC Call Center Representative

Customer Support Center Representative I, II

Call Center Representative

Call Center Representative

Call Center Senior Representative

Call Center Representative

Customer Service Representative

Call Center Representative

Call Center Representative - Behavioral Health

Online Support Registeration Clerk

Call Center Remote Customer Service Representative

Customer Service Representative

Call Center Representative

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