Top 1232 Shipping supervisor Jobs in Fort Lauderdale, Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Warehouse Operation Supervisor
DHL —Miami, FL
- $68,722.50 - $91,630.00 a year
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee stock purchase plan
- Paid holidays
Router Supervisor
R+L Carriers —Pembroke Pines, FL
- $70,000 - $85,000 a year
- Urgently hiring
- Management
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
5d
Supervisor II, Transportation
Chick-fil-A Supply LLC —Weston, FL
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Warehouse Supervisor
Halperns' Steak & Seafood —Fort Lauderdale, FL
- Email
- Mid-level
- Driving
- Mentoring
- Profit sharing
- Dental insurance
5d
Assistant Warehouse Operations Manager
Fiberglass Coatings LLC —Fort Lauderdale, FL
- Spanish
- Hazmat Endorsement
- English
Logistics Manager
D & S Construction Group LLC —Hollywood, FL
- $120,000 - $150,000 a year
- Full-time
- Clean driving record
- 11+ years
- Mid-level
- Opportunities for advancement
Quick Apply
13d
Night Warehouse Manager
US Foods, Inc. —Boca Raton, FL
- $60,000 - $100,000 a year
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance
12d
Supervisor Plant Operations, Facilities
Boca Raton Regional Hospital —Boca Raton, FL
- $30.29 - $39.38 an hour
- Management
- Mid-level
- High school diploma or GED
- Wellness program
- Health insurance
Architectural Metals Field Supervisor
Futura USA —Fort Lauderdale, FL
- $45,000 - $55,000 a year
- Full-time
- Construction site
- Mid-level
- Driver's License
Quick Apply
18h
Aviation Senior Safety Supervisor
Triangle Services —Miami, FL
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Housing Choice Voucher (HCV) Supervisor
Housing Authority City of Miami Beach —Miami Beach, FL
- From $65,000 a year
- Full-time
- Background check
- Management
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Legal Administrative Services Supervisor
Ricoh —Miami, FL
- Full-time
- Spanish
- English
- Mid-level
Field Operations Supervisor / Старший по объектам — Cleaning Company | Русский + English обязательно
ALL HANDY HANDS GROUP —Miami, FL
- $50,000 - $55,000 a year
- Full-time
- English
- Mid-level
- Office
- Tuition reimbursement
- Professional development assistance
Quick Apply
13d
Service & Installation Oil Dispatcher/Customer Service Representative
Oilmatic Systems —Oakland Park, FL
- $21 - $31 an hour
- Full-time
- Spanish
- Mid-level
- Computer skills
- Health insurance
- Paid time off
Quick Apply
Warehouse 2nd shift Supervisor - Manufacturing
CompletePet —Hialeah, FL
- $22 - $24 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
Targeted Case Manager Administrative Supervisor Department
HEALING TOUCH C & C,INC —Hialeah, FL
- $20 - $25 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
Field Supervisor
Elite Guard —Sunny Isles Beach, FL
- $19 - $20 an hour
- Full-time
- Clean driving record
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
12d
Auto PD Supervisor
TheBest Claims Solutions —Fort Lauderdale, FL
- $70,000 - $80,000 a year
- Mid-level
- Supervising experience
- Bachelor's degree
Shipping and Receiving Lead
Delina, Inc. —Sunrise, FL
- $18 - $20 an hour
- Full-time
- Spanish
- Heavy lifting
- English
- 401(k)
- 401(k) matching
Quick Apply
3d

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shipping supervisor jobs near fort lauderdale, fl

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

shipping supervisor jobs in fort lauderdale, fl

Remote Contact Center Supervisor

Warehouse Operation Supervisor

Router Supervisor

Supervisor II, Transportation

Warehouse Supervisor

Assistant Warehouse Operations Manager

Logistics Manager

Night Warehouse Manager

Supervisor Plant Operations, Facilities

Architectural Metals Field Supervisor

Aviation Senior Safety Supervisor

Housing Choice Voucher (HCV) Supervisor

Legal Administrative Services Supervisor

Field Operations Supervisor / Старший по объектам — Cleaning Company | Русский + English обязательно

Service & Installation Oil Dispatcher/Customer Service Representative

Warehouse 2nd shift Supervisor - Manufacturing

Targeted Case Manager Administrative Supervisor Department

Field Supervisor

Auto PD Supervisor

Shipping and Receiving Lead

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