Top 5799 Field supervisor Jobs in Fort Lauderdale Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Bindery Operator
Confidential —Hialeah, FL
- $30 - $32 an hour
- Full-time
- Background check
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
BIM Specialist
Meisner Electric, Inc —Boca Raton, FL
- $30 - $40 an hour
- Full-time
- AutoCAD
- Schematics
- CAD
- Wellness program
- Referral program
Quick Apply
EverClean Site Supervisor
Greensea Systems —Hialeah, FL
- $30 - $34 an hour
- Email
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Aviation Senior Safety Supervisor
Triangle Services —Miami, FL
- Full-time
- Spanish
- English
- Mid-level
Quick Apply
Facility Director
The Local Church —Davie, FL
- Weekends as needed
- Background check
- Hospitality
- 5 years
- 403(b) matching
- Health insurance
Quick Apply
Legal Administrative Services Supervisor
Ricoh —Miami, FL
- Full-time
- Spanish
- English
- Mid-level
Field Operations Supervisor / Старший по объектам — Cleaning Company | Русский + English обязательно
ALL HANDY HANDS GROUP —Miami, FL
- $50,000 - $55,000 a year
- Full-time
- English
- Mid-level
- Office
- Tuition reimbursement
- Professional development assistance
Quick Apply
13d
Architectural Metals Field Supervisor
Futura USA —Fort Lauderdale, FL
- $45,000 - $55,000 a year
- Full-time
- Construction site
- Mid-level
- Driver's License
Quick Apply
12h
Maintenance Supervisor, Residential
The RMR Group —Sunrise, FL
- Weekends as needed
- OSHA
- 5 years
- Residential
- Health savings account
- Disability insurance
Stone Technician
Stuart Dean Company, Inc. —Pompano Beach, FL
- $22 - $25 an hour
- Full-time
- Background check
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
10d
Floor Tech 3+YRS Buffing/Restoration EXP REQ * Fort Laud Airport (NIGHTS) Must work a Sat or Sunday
Palm Beach & Broward Building Maintenance —Fort Lauderdale, FL
- $20.13 an hour
- Overnight shift
- Background check
- Mid-level
- US work authorization
- 401(k)
- 401(k) matching
Quick Apply
Heavy Equipment Mechanic
Odin Construction Solutions, Inc —Fort Lauderdale, FL
- $35 - $55 an hour
- Full-time
- Construction site
- Ability to walk for extended periods
- 5 years
- Health insurance
- Dental insurance
Quick Apply
14d
Registered Dietitian / Nutritionist - Kindred Hospital South Florida - Ft. Lauderdale
Kindred Hospitals —Fort Lauderdale, FL
- Full-time
- Background check
- Word processing
- Inpatient
- Health insurance
- Dental insurance
Quick Apply
14d
Field Supervisor
Elite Guard —Sunny Isles Beach, FL
- $19 - $20 an hour
- Full-time
- Clean driving record
- Customer service
- English
- Health insurance
- Dental insurance
Quick Apply
12d
Customer Support Manager
The Real Autograph —Fort Lauderdale, FL
- $50,000 - $60,000 a year
- Weekends as needed
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
7d
Licensed Clinical Social Worker (LCSW) - Supervisor Only
Third Space Therapy —Florida
- From $360 a month
- Contract
- Remote
- Management
- Licensed Clinical Social Worker
- HIPAA
Quick Apply
11h
Journeyman Electrician
Division 16 Electric Company —Delray Beach, FL
- $27 - $32 an hour
- 8 hour shift
- Clean driving record
- Construction site
- Mid-level
- Paid training
- Tuition reimbursement
Quick Apply
Outreach Adult Advocate (Preferred English/Spanish)
Women In Distress of Broward County, Inc. —Pompano Beach, FL
- $19 an hour
- Full-time
- Microsoft Word
- Spanish
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
Lead Therapist / Clinical Supervisor
United Innovation Solutions LLC. —Boca Raton, FL
- Part-time
- LMFT
- Licensed Clinical Social Worker
- HIPAA
Quick Apply

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field supervisor jobs near fort lauderdale fl

Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

field supervisor jobs in fort lauderdale fl

Remote Contact Center Supervisor

Bindery Operator

BIM Specialist

EverClean Site Supervisor

Aviation Senior Safety Supervisor

Facility Director

Legal Administrative Services Supervisor

Field Operations Supervisor / Старший по объектам — Cleaning Company | Русский + English обязательно

Architectural Metals Field Supervisor

Maintenance Supervisor, Residential

Stone Technician

Floor Tech 3+YRS Buffing/Restoration EXP REQ * Fort Laud Airport (NIGHTS) Must work a Sat or Sunday

Heavy Equipment Mechanic

Registered Dietitian / Nutritionist - Kindred Hospital South Florida - Ft. Lauderdale

Field Supervisor

Customer Support Manager

Licensed Clinical Social Worker (LCSW) - Supervisor Only

Journeyman Electrician

Outreach Adult Advocate (Preferred English/Spanish)

Lead Therapist / Clinical Supervisor

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