Top 17 Service writer Jobs in Franklin, Ky

Service Advisor
Fix Group Management —White House, TN
- $70,000 - $90,000 a year
- Full-time
- Word processing
- Computer literacy
- English
- Paid holidays
- Disability insurance
Service Writer
Southern Tire Mart at Pilot LLC —Franklin, KY
- Overtime
- 18 years or older
- Dealership
- Writing skills
- Paid training
- Health insurance
Quick Apply
Auto Care Center Service Writer
Walmart —Franklin, KY
- $15 - $28 an hour
- Part-time
- High school
- Mid-level
- Paid jury duty
- Disability insurance
13d
Truck Service Advisor I
TravelCenters of America —Franklin, KY
- Weekends as needed
- Computer literacy
- Writing skills
- High school diploma or GED
- Paid training
- Paid holidays
Inside Sales STMP 313
Southern Tire Mart at Pilot —Franklin, KY
- Overtime
- 18 years or older
- Dealership
- Writing skills
- Paid training
- Health insurance
Quick Apply
ASSISITANCE SERVICE WRITER
Hobdy, Dye & Read, Inc —Bowling Green, KY
- From $50,000 a year
- Full-time
- Management
- Customer service
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
11d
Automotive Service Advisor
Newton Chevrolet of Russellville —Russellville, KY
- $48,000 - $72,000 a year
- Full-time
- Dealership
- Computer literacy
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
5d
Service Advisor
Walker Automotive,Inc —Bowling Green, KY
- $60,000 - $120,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Sales
- Profit sharing
- Paid holidays
Quick Apply
2d
Retail Salesperson
Firestone Complete Auto Care —Bowling Green, KY
- $14.40 - $21.51 an hour
- Full-time
- Dealership
- Merchandising
- High school diploma or GED
- Paid holidays
- Dental insurance
3d
Customer Service Advisor
Valvoline Instant Oil Change —Bowling Green, KY
- $17.25 an hour
- English
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Health savings account
Quick Apply
11d
Service Center Manager
Atlantic Emergency Solutions —Bowling Green, KY
- Urgently hiring
- Clean driving record
- 5 years
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
Automotive Service Manager
Walker Automotive,Inc —Bowling Green, KY
- $85,000 - $150,000 a year
- Full-time
- Sales
- 5 years
- Windows
- Profit sharing
Quick Apply
2d
Service Advisor
Camping World —Bowling Green, KY
- $50,000 - $75,000 a year
- Full-time
- Computer literacy
- Driver's License
- Organizational skills
- Paid parental leave
- Health insurance
Quick Apply
9d

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Service Advisor
Fix Group Management —White House, TN
This includes the use of a telephone. The Service Advisor is responsible for greeting customers, addressing their vehicle issues, explaining necessary repairs…
$70,000 - $90,000 a year
Service Writer
Southern Tire Mart at Pilot LLC —Franklin, KY
Assist in maintaining a clean and welcoming front counter area. Process customer payments and handle necessary paperwork upon service completion.
Quick Apply

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Service Advisor

Fix Group Management
White House, TN

Apply Now

Job Details

Full-time
$70,000 - $90,000 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Passenger vehicle
Phone communication
Word processing
Spreadsheets
English
Windows
Documentation tools
Experience working in the automotive repair industry
Desktop applications
Retail math
Typing
Productivity software
Client interaction via phone calls

Full Job Description

We are a very busy automotive repair shop that has been in business for over 20 years! We provide an upscale repair service as an alternative to the dealership, along with a robust warranty program.

The Service Advisor is the primary point of contact for customers bringing their vehicles in for repair and/ or maintenance. The Service Advisor is responsible for greeting customers, addressing their vehicle issues, explaining necessary repairs and costs, communicating with technicians and ensuring timely service and delivery while maintaining customer satisfaction.

Job Responsibilities and Duties:

Customer Check-In Information:
Gather essential details at check-in, including VIN, mileage, build date, and customer concerns. This information is critical for technicians to perform their jobs effectively.
Vehicle Walkaround:
Conduct a thorough walkaround of the customer’s vehicle during check-in. Take pictures and notes to document its condition.
Repair Notes:
Ensure that all technician recommendations are justified with detailed notes. If a recommendation lacks proper documentation, return it to the technician for clarification before it can be sold to the customer.
Customer Service:
Provide prompt, courteous, and effective customer service. Keep customers updated on the repair process and completion times, ensuring all concerns are addressed.
Explaining and Selling Repairs:
Sell recommended repairs and maintenance based on the company’s profit matrix while maintaining required metrics such as average repair order, close-ratio, gross profit, gross profit per hour, and effective labor rate. Clearly explain to customers the importance of the recommended repairs. Educate customers on the repairs needed and build value in the services offered.
Communication and Collaboration:
Maintain effective communication with the Store Manager, Shop Foreman, Technicians, and Parts Manager to ensure completion times are met and maintain productive workflows. Collaborate with Quality Control Technicians to ensure each vehicle is quality-checked before release. Quality control must be marked complete by the person who performed the check before notifying the customer that their vehicle is ready.
Managing Customer Expectations:
Consider key factors that influence promise dates, such as parts availability, current workload, future scheduled commitments, prior promised work, available labor hours, time required for quality control checks, and the possibility of additional repairs. Collaborate with technicians to develop estimated completion times and communicate these timelines to customers. Regularly adjust and update expectations to provide customers with accurate information and minimize misunderstandings.
Updating Customers:
Regularly update customers throughout the repair process, including providing a "no update" update. This ensures transparency and keeps customers informed, even when there is no new information to report.
Show and Sells:
For customers with waiting appointments, escort them to the shop and introduce them to the technician. Present findings and quotes within 15 minutes of the vehicle being pulled in. If the customer is not waiting but has questions, invite them to inspect their vehicle with an advisor and technician at their convenience.
Repair Orders, Quotes, and Invoicing:
Create and manage repair orders upon customer check-in, accurately quote repairs, and provide invoices upon vehicle pickup.
Extended Warranty Coordination:
Assist customers with extended warranties by initiating claims and informing them about coverage, deductibles, and necessary documentation for payment upon completion.
Board Management:
Regularly update the status board for all clients. Move magnets as the process progresses and ensure the RO status is updated in Tekmetric.

Expectations:

Maintain profitability, required average repair order, gross profit per hour and effective labor rate, as determined by the Store Manager.
Provide exceptional customer service and experience.
Effectively ell and educate the customer on required repairs and maintenance.
Manage workflow via board and communication.
Collaborate with all staff to ensure quality delivery of repair in a timely manner.
Stay up to date with all assigned customers.
This comprehensive approach highlights the critical responsibilities of the Service Advisor role, focusing on customer service, effective communication, and operational efficiency within the repair process.

Minimum Qualifications:

Experience: 3 or more years of experience as a Service Advisor or related position
Organizational & Focus Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
Computer Knowledge: Must possess a working knowledge of how to use a Windows computer. This includes the ability to type or dictate at least 30 words per minute, operate a cursor, view a computer monitor, operate an email account, and use common office software such as word processing and spreadsheet programs.
Communication Skills: Must be able to communicate in English fluently, both in verbal and in written form. This includes the use of a telephone.
Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.
Physical Demands: Must be able to get into and out of various vehicles without assistance. Must be able to drive a motor vehicle with passengers.

Benefit Package:

Great schedule - no late nights or weekends!
Health Insurance (50%+ company paid premiums)
Dental Insurance (50% company paid premiums)
Vision Insurance
401K Plan with Company Match
Accident and Critical Illness Coverage
Short-Term Disability
Employer-paid Life Insurance
Employer-paid Long-Term Disability
Paid Vacation, Holidays, and Sick Days
Employee Assistance Program
Team-oriented working environment
Growth opportunities

Compensation consists of a base hourly rate in addition to a commission percentage based on individual performance.

We are proud to be an Equal Opportunity Employer and welcome everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Apply Now

Refine Your Search

service writer jobs in franklin, ky

Service Advisor

Service Writer

Auto Care Center Service Writer

Truck Service Advisor I

Inside Sales STMP 313

ASSISITANCE SERVICE WRITER

Automotive Service Advisor

Service Advisor

Retail Salesperson

Customer Service Advisor

Service Center Manager

Automotive Service Manager

Service Advisor

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