Top 10 It help desk support Jobs in Galveston, Tx

IT Support Specialist
Gulf Winds International Inc. —Houston, TX
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Communication skills
Quick Apply
14d
Customer Support Technician
GHG Corporation —Houston, TX
- Full-time
- 5 years
- High school diploma or GED
- Analysis skills
- 401(k)
Quick Apply
IT Support Services
ARES Corporation —Houston, TX
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Contingent Systems Analyst / IT Specialist
TechTrans International —Houston, TX
- Online Application
- Mid-level
- 3 years
- Analysis skills
Contingent IT Lead / Project Manager
TechTrans International —Houston, TX
- Online Application
- Computer Science
- 5 years
- Bachelor's degree

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it help desk support jobs near galveston, tx

IT Support Specialist

Gulf Winds International Inc. -
Houston, TX

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

5 years
Mid-level
Communication skills

Full Job Description

Job Title: IT Support Specialist

Department: Information Technology

Location: Houston

Position Type: Full-time

Company Overview

Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management.

Position Overview

We are looking for a technically sharp, self-motivated IT Support Specialist to serve as the first point of contact for all internal IT helpdesk issues at GWII. This is not a typical ticket-queue role. We need someone who takes ownership, digs into problems, and comes with the tools and instincts to resolve issues efficiently. The right candidate will have a strong Tier 2/3 support background and will be actively developing their skills toward a Systems or Network Administrator role. This position reports to the Director of IT and operates in a hybrid work arrangement.

Key Responsibilities

Helpdesk & End-User Support

Serve as the primary point of contact for all IT support requests submitted via Zendesk
Triage, prioritize, and resolve Tier 1/2/3 incidents covering hardware, software, networking, and Microsoft 365
Manage endpoint configuration, deployment, and troubleshooting via RMM tooling
Maintain user support KB articles, to help allow users self service.
Maintain accurate asset inventory and device records.
Own end-user machine patch management, including scheduling, deployment, and compliance reporting across all managed endpoints via RMM tooling
Provide clear, timely communication to end users throughout the lifecycle of their tickets
Escalate issues to the Director of IT or appropriate vendor/specialist when resolution requires deeper expertise.
Be available to respond to occasional after-hours and weekend IT issues, including system outages, critical incidents, and scheduled maintenance windows

Systems & Identity Administration

Manage user lifecycle in Microsoft Entra ID including provisioning, deprovisioning, group membership, and conditional access policies
Administer Microsoft 365 services including Exchange Online, SharePoint, Teams, and Intune
Support endpoint management and compliance policy enforcement
Assist with onboarding and offboarding workflows, ensuring access is granted and revoked accurately and on time
Acquire, install, and test system and software upgrades and new computer hardware components

Networking & Infrastructure

Support and troubleshoot LAN/WAN connectivity issues across office and remote environments
Assist with firewall rule management, VLAN configuration, and network access controls
Work alongside the Director of IT on infrastructure projects including network upgrades and security hardening
Monitor network health and respond to alerts from monitoring platforms

Scripting & Automation

Write and maintain PowerShell scripts to automate repetitive IT tasks
Identify manual processes that can be improved through automation and proactively propose solutions
Maintain documentation of IT infrastructure, systems configurations, and troubleshooting procedures, including runbooks and self-service guides

Required Qualifications

5+ years of hands-on IT support experience, with demonstrated Tier 2/3 competency
Proficiency with Microsoft Entra ID (formerly Azure AD) including user management, groups, and Conditional Access
Experience administering M365 services (Exchange Online, Teams, SharePoint, Intune)
Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, and firewall concepts
Hands-on experience with a RMM platform for endpoint management and remote support
Working knowledge of PowerShell scripting for task automation and system administration
Experience with a ticketing system such as Zendesk, Freshservice, or equivalent
Strong hardware and software troubleshooting skills.
Excellent written and verbal communication skills; able to explain technical issues clearly to non-technical users
Self-starter mentality with the ability to manage competing priorities without constant direction
Willingness and ability to be reached outside of normal business hours on an as-needed basis for urgent IT issues.

Preferred Qualifications

Experience managing or troubleshooting enterprise firewalls and network devices.
Microsoft certifications (MS-102, AZ-104, SC-300, or equivalent)
Familiarity with ITIL frameworks and change management processes
Experience with Power Automate or other workflow automation platforms
CompTIA Network+ or Security+ certification

Quick Apply

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it help desk support jobs in galveston, tx

IT Support Specialist

Customer Support Technician

IT Support Services

Contingent Systems Analyst / IT Specialist

Contingent IT Lead / Project Manager