Top 883 Implementation specialist Jobs in Germantown Md

Technical Implementation Specialist I
NCR —Germantown, MD
- $65,100 - $97,700 a year
- Weekends as needed
- English
- Mid-level
- Windows
- Disability insurance
- Dental insurance
Implementation Specialist
Hendall Inc —Rockville, MD
- $70,000 - $95,000 a year
- Full-time
- Remote
- Microsoft Excel
- 5 years
- Public speaking
Quick Apply
AI Voice Agent Implementation Specialist
PW Media —Columbia, MD
- $55,000 - $78,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
5d
Commercial Specialist
Muscogee Nation Businesses Company —Washington, DC
- $130,000 - $140,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
TECHNICAL SPECIALIST - HVAC
ACI Mechanical & HVAC Sales —Dulles, VA
- $83,000 - $90,000 a year
- Full-time
- Background check
- Clean driving record
- Heavy lifting
- Health insurance
- Dental insurance
Quick Apply
Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)
The MIL Corporation —Washington, DC
- $131,000 - $145,000 a year
- Bachelor of Science
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Tuition reimbursement
Associate Behavior Specialist
Ivymount —Potomac, MD
- From $42,360 a year
- Full-time
- School experience
- Classroom
- Experience working with individuals with developmental disabilities
- Health insurance
- Dental insurance
Quick Apply
Endpoint Engineering Specialist
Focused Management, Inc. —Washington, DC
- $110,000 - $115,000 a year
- Full-time
- 6 years
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
14h
Diagnostic Imaging Technical Specialist (CT and Xray)
Inova Health System —Alexandria, VA
- $36.32 - $59.20 an hour
- Full-time
- Hospital
- BLS Certification
- Inpatient
- Wellness program
- Paid parental leave
Quick Apply
AmeriCorps Member Parent Specialist Workforce Development
Edu-Futuro —Arlington, VA
- $1,600 - $2,500 a month
- Part-time
- Spanish
- English
- Bachelor's degree
- Mileage reimbursement
- Flexible schedule
Quick Apply
8d
Oracle Technical Specialist - Journeyman
AHU Technologies Inc —Washington, DC
- $90 - $100 an hour
- Full-time
- Hybrid work
- Oracle
- 8 years
- Bachelor's degree
Quick Apply
Oracle Technical Narrative Report Specialist (EPM)
AHU Technologies Inc —Washington, DC
- $90 - $100 an hour
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Senior level
- Work from home
Quick Apply
Entry-Level Autism Specialist
Ally Behavior Centers —Herndon, VA
- $35,000 - $40,000 a year
- Full-time
- BLS Certification
- Data analysis skills
- HIPAA
- Health savings account
- AD&D insurance
Quick Apply
Oracle EPM Technical Narrative Report Specialist
AHU Technologies Inc —Washington, DC
- $90 - $100 an hour
- Full-time
- Hybrid work
- Oracle
- Computer Science
- Office
Quick Apply
Oracle Cloud ERP Functional Specialist - Projects and Grants
AHU Technologies Inc —Washington, DC
- $100 - $110 an hour
- Full-time
- Hybrid work
- Oracle
- CPA
- Research
- Work from home
Quick Apply
PeopleSoft Functional Expert SME
AHU Technologies Inc —Washington, DC
- $79 - $88 an hour
- Full-time
- Hybrid work
- 6 years
- Mid-level
- SQL
Quick Apply
Journeyman Workflow Support Specialist / Senior Staff Officer (SSO) Support
Aspetto, Inc. —Washington, DC
- $100,000 - $135,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Office
- Paid training
- AD&D insurance
Quick Apply
5d
11Yrs App. Technical Specialist Senior with Quickbase
AHU Technologies Inc —Washington, DC
- $60 - $65 an hour
- Full-time
- System design
- Research
- Office
Quick Apply
Oracle Cloud ERP Functional Specialist - Projects and Grants
AHU Technologies Inc —Washington, DC
- $100 - $110 an hour
- Full-time
- Hybrid work
- Oracle
- CPA
- Research
- Work from home
Quick Apply
App. Technical Specialist Journeyman
AHU Technologies Inc —Washington, DC
- $60 - $70 an hour
- Full-time
- 6 years
- SQL
- Bachelor's degree
Quick Apply

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Technical Implementation Specialist I

NCR -
Germantown, MD

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Job Details

Full-time
$65,100 - $97,700 a year

Benefits

Disability insurance
Dental insurance
401(k)
Life insurance

Qualifications

LAN
English
Windows
Printer (troubleshooting support)
Documentation tools
Computer hardware
Desktop (troubleshooting support)
WAN
Customer service knowledge base
IP networking
Hardware diagnostics
Peripheral hardware support
Active Directory
Ticketing system technical support

Full Job Description

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Position works in high call volume Service Desk environment supporting NCR's small and medium sized customers and their analysts in providing problem resolution for NCR products and services.

Provide technical phone and email support on industry-specific products, systems and numerous software products; Provide accurate and creative solutions to user problems to maximize product or system availability.

Responsible for ensuring the customer's entitlement of services adhere to contract SLAs and the way faults are addressed results in high customer satisfaction ratings; Remotely deliver solutions, work through others to dispatch service personnel; Work directly with the customer to understand and/or escalate the problem to the next level.

Call and incident management. Calls are made and received via Genesys Cloud contact center system. Incidents are managed via the ServiceNow / JIRA ticketing systema. Incidents include the following:

Diagnosis
Steps for troubleshooting
Tools used for troubleshooting
Next steps for troubleshooting
Escalations, why and what group
Root Cause Resolution

Able to follow through on open cases involving customer inquiries/complaints. Knowledge in troubleshooting hardware/software issues to determine root cause.

Use order system to acquire replacement parts for the customer (when necessary).

Follow standardized departmental policy and procedures for diagnostics, troubleshooting and problem solving under the direction of senior staff.

Integrate established disciplinary knowledge within own specialty area with basic understanding of related disciplines and industry practices.

Gather information from a wide range of sources to resolve problems with unknown solutions including:

Internal technical groups
External technical resources
Third party vendor

Basic Qualifications

Associates or Bachelors degree in IT or equivalent experience in a related field required
Able to work 11 am - 8 pm EST shift
Must already have or be able to obtain Public Trust Clearance to be eligible
Minimum of 2 years Help Desk or related IT experience
Understanding of Windows 10, Windows 11 Microsoft 365
Understanding LAN and WAN terminology, IP protocols, Ports, VPN connections, Active Directory
Understanding of Knowledge Base Systems such as QuickBase and Confluence
Understanding of ticket systems such as ServiceNow, Remedy, or JIRA
Understanding of hardware troubleshooting including retail peripheral devices such as printers, scanners, scales
Excellent communication skills both written and verbal
Fluent in the use of the English language
Strong interpersonal skills
Attention to detail
Have a strong desire for quality
Sense of urgency
Ability to multi-task
Ability to work flexible schedule (evenings/weekends)

Preferred Qualifications

POS deployment
Computer Information Systems, Network+, Security+, Microsoft or Cisco certification

Salary Range:

$65,100.00 - $97,700.00

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

Medical Insurance
Dental Insurance
Life Insurance
Vision Insurance
Short/Long Term Disability
Paid Vacation
401k

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

Apply Now

Refine Your Search

implementation specialist jobs in germantown md

Technical Implementation Specialist I

Implementation Specialist

AI Voice Agent Implementation Specialist

Commercial Specialist

TECHNICAL SPECIALIST - HVAC

Apple/macOS Subject Matter Expert (Computer Engineering, Senior Associate)

Associate Behavior Specialist

Endpoint Engineering Specialist

Diagnostic Imaging Technical Specialist (CT and Xray)

AmeriCorps Member Parent Specialist Workforce Development

Oracle Technical Specialist - Journeyman

Oracle Technical Narrative Report Specialist (EPM)

Entry-Level Autism Specialist

Oracle EPM Technical Narrative Report Specialist

Oracle Cloud ERP Functional Specialist - Projects and Grants

PeopleSoft Functional Expert SME

Journeyman Workflow Support Specialist / Senior Staff Officer (SSO) Support

11Yrs App. Technical Specialist Senior with Quickbase

Oracle Cloud ERP Functional Specialist - Projects and Grants

App. Technical Specialist Journeyman

I want to receive the latest job alert for implementation specialist in germantown md

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