Top 1228 Customer service representative Jobs in Gloucester City, Nj

Customer Service and Pricing Coordinator
Hensel Recycling North America, Inc. —West Berlin, NJ
- $55,000 - $65,000 a year
- Full-time
- Bilingual
- ERP systems
- Mid-level
- Health insurance
- Dental insurance
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9d
Customer Service Manager
Confidential —Voorhees, NJ
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Health insurance
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Customer Service Representative - Independent Accounts
Hoshino USA Inc. —Bensalem, PA
- Overtime
- Microsoft Word
- Background check
- Inventory management
- Health insurance
- Dental insurance
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10d
Service Department Representative
Castle Windows —Mount Laurel, NJ
- $17.00 - $21.50 an hour
- Full-time
- Bilingual
- Customer service
- Office
- Health insurance
- Dental insurance
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Customer Success Associate
Confidential —Sicklerville, NJ
- $43,924.43 - $52,898.24 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Professional development assistance
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3h
Customer Service Representative - Middletown, PA
SUPPLYONE INC. —Pennsauken, NJ
- $60,000 - $70,000 a year
- Microsoft Outlook
- ERP systems
- Mid-level
- Paid holidays
- Disability insurance
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Customer Support Specialist
PayDay Employer Solutions —Bellmawr, NJ
- Full-time
- Remote
- Entry level
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Client Service Representative
Pennsauken Animal Hospital —Pennsauken, NJ
- $17 - $25 an hour
- 1 year
- Communication skills
- Entry level
- Continuing education credits
- Disability insurance
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Customer Service Specialist
Freedom Mortgage —Marlton, NJ
- Full-time
- Remote
- Word processing
- Mid-level
- High school diploma or GED
4d
Representative
Coast Professional, Inc. —Voorhees, NJ
- From $18 an hour
- Overtime
- Office
- Residential
- High school diploma or GED
- Paid training
- Health savings account
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14d
Customer Service Representative
Arett Sales —Pennsauken, NJ
- $21 - $22 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Profit sharing
- Paid holidays
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Customer Solutions Supervisor
Edmund Optics, Inc. —Cherry Hill, NJ
- $63,000 - $70,000 a year
- Extended hours
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
6d
Customer Service Representative
Ecolab Inc. —King of Prussia, PA
- $45,700 - $68,600 a year
- Overtime
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Employee stock purchase plan
4d
Inside Sales / Customer Support
Specialty Products and Insulation —Bellmawr, NJ
- $20 - $40 an hour
- 18 years or older
- Basic math
- Driver's License
- Wellness program
- Health savings account
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Customer Account Coordinator
NFI Industries —Camden, NJ
- $22.05 - $29.40 an hour
- Extended hours
- Microsoft Office
- High school diploma or GED
- Bachelor's degree
- Wellness program
- Paid parental leave
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6d
Customer Service Associate
Wawa, Inc. —Audubon, NJ
- $16.50 - $20.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
Patient Access Coordinator
Rothman Orthopaedics —Philadelphia, PA
- $18 - $22 an hour
- Remote
- Computer literacy
- No experience needed
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Cosmetic Call Center Representative
Becker Plastic Surgery —Voorhees, NJ
- $18 - $28 an hour
- Full-time
- HIPAA
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
5h
Client Services Representative
Cherry Hill Animal Hospital —Cherry Hill, NJ
- $15.50 - $19.00 an hour
- 8 hour shift
- High school diploma or GED
- In-person
- Entry level
- Health insurance
- Dental insurance
Customer Service Representative
Ethos Beauty Partners, LLC —Runnemede, NJ
- Microsoft Outlook
- Computer literacy
- Continuous improvement
Quick Apply

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Customer Service and Pricing Coordinator

Hensel Recycling North America, Inc. -
West Berlin, NJ

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Job Details

Full-time
$55,000 - $65,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Teamwork
Confidential information handling
Microsoft Office
Bachelor's degree
Attention to detail
Business Administration

Full Job Description

Summary:

The Customer Service and Pricing Coordinator is responsible for executing metal trading and hedging transactions while managing the end-to-end post-trade process. This role serves as the primary point of contact for customers, ensuring timely trade confirmations, accurate settlement of transactions, and strong ongoing customer relationships. The ideal candidate combines commercial acumen, attention to detail, and excellent communication skills to support both trading activities and customer satisfaction.

Essential Duties and Responsibilities:

Metal Pricing / Trading Support (~60%)

Execute metal trading and hedging transactions in accordance with company policies and risk management guidelines.
Maintain organized, auditable records of all pricing communications and quote confirmations.
Prepare and distribute trade confirmations promptly and accurately to customers.
Coordinate and process final settlements, ensuring all financial and contractual obligations are completed correctly and on time.
Reconcile trade details with counterparties and resolve any discrepancies.
Ensure compliance with contractual terms, internal controls, and regulatory requirements.
Monitor metal markets and support pricing, hedging, and trading strategies.
Build relationships with customer base and answer any questions
Identify process improvements to enhance operational efficiency and customer experience.
Handle confidential and non-routine information
Use ICRM (Ifos Customer Relation Management) to create documents including Hedge confirmations, credit notes and final settlements

Customer Service (~40%)

Use ICRM (Ifos Customer Relation Management) to create documents including Hedge confirmations, credit notes, final settlements, pro forma’s and order confirmations
Create and prepare documentation for inbound and outbound shipments, domestic and international.
Communicate with customers and vendors regarding orders, inquiries, and shipment status.
Build and maintain strong, long-term relationships with customers by providing responsive and professional service.
Collaborate with internal teams including sales, customer service and production

Qualifications:

Ability to interact and communicate with individuals on all levels of the organization.
Ability to work in a fast-paced environment.
Ability to establish priorities and meet deadlines.
Possess sound judgment in decision making.
Must have high levels of interpersonal skills to handle sensitive and confidential information and situations.
Strong attention to detail and accuracy, particularly in recording and communicating price information.
Proficient in Excel and comfortable working with CRM/ERP systems.
Clear, professional phone and written communication skills for daily contact with the trading partner and customers.
Ability to follow structured procedures precisely; escalates rather than improvises on pricing matters.
No trading license, financial certification, or market-trading experience required.
Ability to multitask
Bilingual ability is a plus.

Education and/or Experience

Bachelor's degree in Business Administration, Accounting, Finance or related field.

Note on Scope

This role is explicitly scoped as a communication and administrative support function. It does not require, and the incumbent should not exercise, independent judgment on trading, hedging, or metal price risk — those decisions remain with Hensel's external trading partner and internal Finance leadership.

COMPETENCIES:

· Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

· Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

· Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

· Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

· Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

· Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Vision insurance

Application Question(s):

Can you tell me something about your work, education or life experience that would make you an ideal candidate for this position?

Work Location: In person

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Refine Your Search

customer service representative jobs in gloucester city, nj

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