HVAC & Plumbing Service Manager
Moore Mechanical | Grand Rapids
$90,000 – $130,000+ Based on Experience
Build the Team. Drive Performance. Grow the Business.
Moore Mechanical is seeking an experienced HVAC & Plumbing Service Manager to lead and grow our mechanical service division.
This role is responsible for the overall performance of both the HVAC and Plumbing service departments, including technician performance, customer satisfaction, revenue growth, operational efficiency, staffing, training, and profitability.
Working closely with leadership, dispatch, and field technicians, the Service Manager serves as the operational leader of the service division and is accountable for building a high-performing team that delivers exceptional customer experiences while driving sustainable business growth.
This is an opportunity for a proven leader who enjoys developing people, improving operations, and building a best-in-class mechanical service organization.
Why Join Moore Mechanical?
- Competitive Salary
- Performance-Based Bonus Program
- Company Vehicle & Fuel Card
- Company Phone, Laptop & iPad
- Stable Year-Round Work
- Established Customer Base
- Leadership Development Opportunities
- High Degree of Autonomy and Impact
- Promote-From-Within Culture
Benefits
- Medical, Dental & Vision Insurance
- 401(k) with Company Match
- Paid Time Off & Holidays
- Health Savings Account (HSA)
- Leadership & Professional Development
- Employee Referral Program
The Opportunity
As the HVAC & Plumbing Service Manager, you'll oversee the performance, profitability, and growth of both service departments while developing the systems, people, and processes required to support long-term success.
You'll play a key role in expanding Moore Mechanical's service operations, improving customer satisfaction, developing future leaders, and creating a scalable service organization capable of supporting continued growth.
What You'll Own
Department Leadership
- Lead all HVAC and Plumbing service operations
- Oversee Service Technicians and Senior Service Technicians across both trades
- Establish performance expectations and accountability standards
- Create consistency across service delivery and customer experience
- Build and maintain a positive, high-performance team culture
Technician Development
- Recruit, hire, onboard, and retain top talent
- Develop technicians through coaching, mentoring, and training
- Create career paths and advancement opportunities
- Build leadership depth within the department
- Conduct performance reviews and development planning
Operational Performance
- Monitor daily service operations and technician productivity
- Improve scheduling, dispatching, and workflow efficiency
- Ensure technicians have the tools, resources, and support needed to succeed
- Reduce callbacks and warranty issues
- Improve operational consistency across both trades
Customer Experience
- Ensure exceptional customer service on every interaction
- Resolve escalated customer concerns
- Build long-term customer relationships
- Monitor customer satisfaction and online reviews
- Protect and enhance Moore Mechanical's reputation
Revenue & Profitability
- Drive service department revenue growth
- Monitor department performance and key metrics
- Improve technician efficiency and profitability
- Support sales opportunities generated through service calls
- Identify opportunities for operational and financial improvement
Safety & Quality
- Promote a strong safety culture
- Ensure compliance with company policies and procedures
- Maintain high standards of workmanship and professionalism
- Reduce incidents, callbacks, and customer complaints
What Success Looks Like
Successful HVAC & Plumbing Service Managers consistently deliver:
- Strong revenue growth across both service departments
- High customer satisfaction scores
- Productive and engaged technicians
- Low callback and warranty rates
- Strong employee retention
- Consistent technician development
- Excellent online reviews and customer referrals
- Predictable operational performance
- Sustainable department profitability
What We're Looking For
- Mechanical service leadership experience preferred
- Strong understanding of HVAC and/or plumbing service operations required
- Experience leading, coaching, and developing service teams
- Strong customer service and relationship-building skills
- Business and financial acumen
- Experience managing performance metrics and accountability
- Strong communication and organizational skills
- Ability to solve problems and drive results
- Valid driver's license
- Authorized to work in the United States
Our Core Values
Honesty
We communicate openly, take ownership, and do what we say we'll do.
Positive Attitude
We approach challenges with professionalism, teamwork, and a solutions-focused mindset.
Hard Work
We believe success comes from accountability, effort, and continuous improvement.
Why This Role Matters
The HVAC & Plumbing Service Manager is responsible for the long-term success of Moore Mechanical's mechanical service division.
This role directly impacts customer satisfaction, technician development, operational efficiency, profitability, and company growth across both HVAC and Plumbing.
If you're looking for an opportunity to lead exceptional people, build a high-performing service organization, and make a lasting impact, we'd love to talk with you.
Apply today and help shape the future of Moore Mechanical's HVAC & Plumbing service division.
Job Applicant Privacy Notice (Short Form)
By applying for a position with MM Acquisitions Group, LLC ("we," "us"), you acknowledge that we will collect and use personal information about you for recruiting, hiring, and employment-related purposes. The information you provide (such as contact details, work history, education, licenses/certifications, references, and any communications with us) may be used to evaluate your application, verify your qualifications, communicate with you, manage interviews and offers, comply with legal obligations, and improve our hiring process.
We may share applicant information with service providers that help us run recruiting and hiring (for example, an applicant tracking system, interview scheduling, and—where permitted—background check, drug testing, credential verification, or similar providers). We require these providers to protect your information and use it only to provide services to us.
We retain applicant information for as long as reasonably necessary for hiring decisions, recordkeeping, compliance, and legitimate business needs. We maintain reasonable administrative, technical, and physical safeguards, but no method of transmission or storage is 100% secure.
You may request access to or correction of your applicant information by contacting [email protected]. If you need a reasonable accommodation to apply or interview, contact (800) 504-1058. If a background check is required for a role, you will receive any legally required notices and authorizations separately.
Full notice: https://mooremech.net/applicant-privacy-notice/
