Top 503 Support specialist Jobs in Grand Rapids Mi

Customer Support Specialist
Ludus —Ada, MI
- $25 an hour
- Full-time
- Hybrid work
- Office
- 2 years
- Communication skills
- Profit sharing
- Relocation assistance
Tier 1 IT Support Specialist - Grand Rapids MI
Applied Innovation —Grand Rapids, MI
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
Quick Apply
Support Specialist I
Element Four —Grand Rapids, MI
- Email
- Windows
- Computer networking
- Entry level
Technical Marketing Specialist
ALTENLOH BRINCK & CO US INC (SPAX, TRUFAST, & TRUF —Grand Rapids, MI
- Full-time
- Inventory management
- Mid-level
- Residential
- Continuing education credits
- Health insurance
Senior Accounting Specialist
CU*Answers —Grand Rapids, MI
- $22 - $24 an hour
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Behavior Specialist
Head Start for Kent County —Grand Rapids, MI
- $27.71 - $29.83 an hour
- Full-time
- Background check
- Classroom
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Developmental Care Specialist (Part-Time) | Residential Behavioral Health
Wedgwood Christian Services —Grand Rapids, MI
- $20.50 - $22.50 an hour
- Part-time
- Addiction Medicine
- Residential
- Ability to lift 50 pounds
- Paid training
- 403(b) matching
Quick Apply
WordPress Website Support Specialist
Diocesan —Byron Center, MI
- $19 - $22 an hour
- 8 hour shift
- Hybrid work
- Bilingual
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
4d
Healthy Housing Specialist – Lead Hazard Control Program (LHCP)
The Healthy Homes Coalition of West Michigan —Grand Rapids, MI
- From $20 an hour
- Part-time
- Hybrid work
- Spanish
- Customer service
- Basic math
- Mileage reimbursement
- Flexible schedule
Quick Apply
Activity Treatment Specialist (Unaccompanied Minors Program)
Wedgwood Christian Services —Grand Rapids, MI
- $24 - $26 an hour
- Full-time
- Mid-level
- Residential
- 2 years
- Paid training
- 403(b) matching
Quick Apply
Accounting / HR Specialist
Tony Betten & Sons Ford —Grand Rapids, MI
- $45,000 - $55,000 a year
- Full-time
- Background check
- Dealership
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
4d
Church Software Support Specialist
Diocesan Publications —Byron Center, MI
- $41,000 - $48,000 a year
- Full-time
- Bilingual
- Google Workspace
- Customer service
- Health insurance
- Dental insurance
Quick Apply
3rd Shift Youth Treatment Specialist (Part-Time) | Residential Behavioral Health
Wedgwood Christian Services —Grand Rapids, MI
- $20.50 - $22.50 an hour
- Part-time
- Residential
- Ability to lift 50 pounds
- Children
- Paid training
- 403(b) matching
Quick Apply
Accounts Payable Specialist
Etna Shared Services —Grand Rapids, MI
- Full-time
- Customer service
- Basic math
- Mid-level
Quick Apply
4d
MSAT Product and Process Support Specialist or Associate Specialist
Grand River Aseptic Manufacturing, Inc. —Grand Rapids, MI
- Full-time
- Microsoft Excel
- Microsoft Outlook
- No experience needed
- Paid holidays
- Dental insurance
Quick Apply
Youth Treatment Specialist (Part-Time) | Residential Behavioral Health
Wedgwood Christian Services —Grand Rapids, MI
- $20.50 - $22.50 an hour
- Part-time
- Residential
- Ability to lift 50 pounds
- Adolescents
- Paid training
- 403(b) matching
Quick Apply
Benefits Senior Specialist
Hinton Transportation Investments —Byron Center, MI
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- 5 years
- Research
- Office
Quick Apply
Purchasing Specialist (Buyer)
Etna Shared Services —Grand Rapids, MI
- Full-time
- Basic math
- ERP systems
- Mid-level
Quick Apply
8d
Youth Treatment Specialist (Full-Time) – Residential Behavioral Health
Wedgwood Christian Services —Grand Rapids, MI
- $20.50 - $22.50 an hour
- Full-time
- Residential
- Ability to lift 50 pounds
- Entry level
- Paid training
- 403(b) matching
Quick Apply
Accounts Receivable Specialist
NATIONAL NAIL —Wyoming, MI
- $24 - $26 an hour
- Full-time
- Mid-level
- In-person
- Associate's degree
- Profit sharing
- AD&D insurance
Quick Apply
3d

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Customer Support Specialist

Ludus -
Ada, MI

Apply Now

Job Details

Full-time
$25 an hour

Benefits

Profit sharing
Stock options
Relocation assistance
Health insurance
Dental insurance
Vision insurance
401(k) matching

Qualifications

Live chat
Jira
Email customer support
Technical support via phone
Texting/chatbox tools
Phone communication
Slack
Managing clients in a customer support role
Help files
Zendesk
Task prioritization
Decision making
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
Customer issue escalation
User guides
Customer support
Defect tracking tools
Online help documentation
Technical support via email
SaaS
2 years
Communication skills
Email support
Entry level

Full Job Description

We’re looking for a Customer Support Specialist with Customer Service experience supporting SaaS products to join our team. This role involves providing exceptional customer service through live chat, email and phone, helping users navigate our ticketing platform, and ensuring a smooth experience for all customers.

Full-time · Ada MI (Hybrid)

Ludus is a SaaS company that builds digital tools trusted by thousands of organizations of all sizes to power their event ticketing, marketing, fundraising, retail and registration needs.

We are seeking a Software Support Specialist to join our Customer Success team at Ludus. In this role, you’ll be the first point of contact for customers, providing support via live chat, email, and phone. You will use your experience with SaaS products to help customers navigate our platform, answer questions, and resolve issues efficiently, ensuring a smooth and positive experience for all users.

If you are a proactive professional with SaaS customer support experience and a passion for delivering exceptional service, we want to hear from you.

Monday–Friday, 10 a.m. – 6 p.m with Monday and Wednesday in our Ada, Michigan Office (Hybrid)

Saturday Rotation - every 5-6 weeks

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Things you should know before applying

At Ludus, our mission is to bring people together through shared experiences. It’s a big goal that allows for limitless expansion to make a difference in the world.

We get shit done, move fast, and are constantly learning and adapting. We embrace low process and high trust to navigate change and figure out what works.

We believe success is never final and when you think it is, that is when you fail. For us, success is a sum of small efforts, including trial and error, so we move at an unrelenting weekly pace.

In order to grow as a company and individually, discomfort is necessary so we can continue exploring new ideas and push ourselves to build quality tools to offer the best solutions for our customers.

If you prefer a hand-holding environment where everything is black and white, that’s not us. If you’re a self-starter and can thrive in controlled chaos, Ludus is the place for you — it’s time to find your role ️

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What you'll be doing

Respond promptly and professionally to customer inquiries via chat, email and phone

Troubleshoot and resolve customer issues, escalating when necessary

Provide accurate, up-to-date information on products and services

Stay current on product knowledge to increase autonomy and efficiency

Actively contribute to team goals and collaborative projects

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Traits we're looking for

(In no certain order)

Strong Technology and SaaS Expertise — Proven experience supporting SaaS products via chat, email, or phone, and the ability to quickly learn Ludus’s software, including its flexibility and customization for customers.

Passion for Helping People — Ability to think creatively and guide customers to maximize their use of Ludus.

Communication Skills — Proficient in written and verbal communication with customers via chat, email, phone, as well as creating help articles, videos, and other resources.

Autonomous Decision Making — Confidence to make decisions that benefit both customers and the team.

Self-Motivation — Proactively learning to gain autonomy over the product.

Prioritization & Task Management — Efficiently managing multiple tasks, prioritizing customer support and key projects, and adapting to various roles within a small, collaborative team.

BONUS Qualifications:

2+ years of customer service experience supporting SaaS products via chat, email, or phone.

Understanding of event or box office ticketing software in performing arts industry.

Familiarity with customer service software, such as Intercom/Zendesk, and the ability to quickly learn new platforms.

Experience using Apple/Mac products, Jira and Slack

Comfortable working in a hybrid environment with 2–3 days per week in our Ada, Michigan office

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Perks

Health Insurance (Medical, Vision, Dental) — Provided by Blue Cross Blue Shields and Guardian. Ludus covers 90% of the premium of our employees and 50% of all dependents.

401(k) matching — Full match on the first 5% contribution and 50% match on the next 5% of contribution (7.5% contribution match by Ludus if you contribute 10%).

Profit Sharing and Stock Options — We believe in sharing our success and offer annual profit-sharing bonuses during profitable years, along with stock options that give employees a stake in our long-term growth and success.

Personal Wellness — $50 monthly reimbursement that can be used on anything personal wellness related.

Experience Credit — $100 yearly reimbursement toward concert tickets, theatre tickets, etc. to encourage shared experiences.

Flexible Vacation Time — Hourly employees start with 12 days to use for vacation or personal time off. Time is added based on tenure.

Sick Days — Ludus offers 72 hours of sick leave for hourly employees under the weather.

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Role Details

Location: Hybrid - Ada, MI

Monday and Wednesday required in office. *Relocation assistance is available for qualified candidates

Compensation: $25/hr (40 hours per week)

This position reports to: Customer Support Manager

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Apply for the job

Interested in joining our growing team? Then we'd love to hear from you!

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Apply Now

Refine Your Search

support specialist jobs in grand rapids mi

Customer Support Specialist

Tier 1 IT Support Specialist - Grand Rapids MI

Support Specialist I

Technical Marketing Specialist

Senior Accounting Specialist

Behavior Specialist

Developmental Care Specialist (Part-Time) | Residential Behavioral Health

WordPress Website Support Specialist

Healthy Housing Specialist – Lead Hazard Control Program (LHCP)

Activity Treatment Specialist (Unaccompanied Minors Program)

Accounting / HR Specialist

Church Software Support Specialist

3rd Shift Youth Treatment Specialist (Part-Time) | Residential Behavioral Health

Accounts Payable Specialist

MSAT Product and Process Support Specialist or Associate Specialist

Youth Treatment Specialist (Part-Time) | Residential Behavioral Health

Benefits Senior Specialist

Purchasing Specialist (Buyer)

Youth Treatment Specialist (Full-Time) – Residential Behavioral Health

Accounts Receivable Specialist

I want to receive the latest job alert for support specialist in grand rapids mi

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