General Description
Support our journey to rethink every element our Digital Banking experience playing a key role in our transformation strategy through revenue growth and capability expansion having the opportunity to work with cross functional teams across Sales, Service, Operations and Marketing departments.
Essential Duties and Responsibilities
- Actively participate in evaluation of products / services from providers to create a robust ecosystem of services geared towards business and corporate clients.
- Conduct research, analysis, data gathering to create Business Requirements – with detailed understanding of gaps/opportunities, clarity on business goals and specific KPIs that allows to measure successful implementation of a business solution.
- Establish and maintain a thorough knowledge of client facing applications such as Online Banking, File Services, Payments, and Receivables products.
- Support Product Manager in managing strategic and tactical initiatives for their products; Support activities related to Compliance, Legal, Regulatory requirements.
- Assist in evaluating, analyzing, and planning new product offerings and identifying cross sell opportunities for existing products. Help define business case, project scope, and manage milestones & deliverables.
- Provide analytical support including analyzing sales, revenue, pricing, as well as conduct competitive analysis to support sustainable profitable growth for Popular Bank.
- Assist with maintaining pricing and support re-pricing efforts for Cash Management products.
- Manage all the application attestations & certification processes that are governed by Popular Bank’s information security and technology standards.
- Help manage client issue escalations through resolution by coordinating with Technology and Operations teams as well as vendors / partners as needed.
- Participate in User Acceptance Testing (UAT) for new enhancements and product capabilities. Define use case / test plan / test scripts, execute the tests and track issues through remediation.
- Help with Operational and Implementational Readiness by defining flows, tracking updates to forms and procedures, and coordinate training.
- Leverage internal data, client feedback and market insights, as well as his/her own experience to pro-actively identify opportunities for enhancements, close competitive gaps, make process improvements to increase client satisfaction.
- Actively participate in other initiatives to achieve business goals as needed.
Minimum Education
Bachelor’s degree in business administration or similar field.
Experience
At least three (3) years of experience in either Cash Management, Data/Analytics, Product Management or Operations at a Financial Institution. Expertise in defining and running queries, normalizing, analyzing & validating data, and ability to conduct competitor analysis. Experience in managing projects and cross functional initiatives and prior research and analytics is a plus. Experience in working with Commercial Banking and Small Business segments is preferred.
Certifications / Licenses
Certifications are highly desirable but not required.
Business Analyst Certification
Knowledge, Skills & Abilities (KSA's)
- Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures, business results, and recommends changes to improve the effectiveness of the business's management.
- Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
- Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
- Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
- Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
- Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
- Computer and technological skills: proficient in MS Office 365 Suite. Advance proficiency in MS Excel, data analytics and data visualization tools. Understanding of cloud platforms. Data mining and data cleansing techniques. Data modeling and data architecture
Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.
Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.
ABOUT US
Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.
As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.
We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.
If you have a disability or need more information about requesting an accommodation, please contact us at [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.
Are you ready for a rewarding career?
Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
