Top 285 Lead technician Jobs in Hazlet, Nj

Help Desk Manager
Confidential —Monmouth County, NJ
- $90,000 a year
- Full-time
- Background check
- Windows
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Senior Security & Fire Alarm Lead Technician
General Security Inc. —Roselle, NJ
- From $36 an hour
- Full-time
- Background check
- 5 years
- System design
- Disability insurance
- Health insurance
Quick Apply
Electrician - Generator Installer
Corbin Electrical Services, Inc. —Marlboro, NJ
- $25 - $32 an hour
- Email
- Mechanic experience
- Customer service
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Experienced Tradespeople Hiring Event
Civic Hall —New York, NY
- $50,000 - $90,000 a year
- Full-time
- Carpentry
- Mid-level
- 3 years
- Health savings account
- Paid holidays
7d
Lead Technician
All Dry Services of Monmouth and Middlesex —Freehold, NJ
- $22 - $30 an hour
- Full-time
- Carpentry
- Background check
- Clean driving record
- Paid time off
- Professional development assistance
Quick Apply
Experienced Plumbing Service Technician — Join a Team That Values You!
Plumbing Solutions Inc. —Township of Monroe, NJ
- $30 - $55 an hour
- Full-time
- Background check
- Clean driving record
- Mid-level
- Profit sharing
- Fuel card
Quick Apply
HVAC Lead Installer
First Choice —Metuchen, NJ
- $35 - $55 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Lead Security Technician – Enterprise Access Control & CCTV (Jersey City, NJ)
Care Security Systems Inc. —Jersey City, NJ
- $35 - $45 an hour
- 8 hour shift
- Inventory control
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
HVAC Lead Install Technician
Chapman BROS —Cranford, NJ
- $30 - $40 an hour
- Full-time
- Background check
- Clean driving record
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
4d
Body Shop General Manager
5 Stars Cars —Linden, NJ
- $58,888.29 - $70,919.23 a year
- Full-time
- Spanish
- Heavy lifting
- Computer skills
Quick Apply
4d
Plumbing Sales Supervisor (Drain and Sewer Division)
Just Drains —Township of Howell, NJ
- $100,000 - $150,000 a year
- Full-time
- 5 years
- Mentoring
- In-person
- Paid holidays
- Disability insurance
Quick Apply
12d
Plumbing Lead Installer
First Choice —Metuchen, NJ
- $30 - $40 an hour
- Full-time
- Background check
- Clean driving record
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Service Manager - Heavy Equipment
Modern Group —Edison, NJ
- From $90,000 a year
- Overtime
- ASE Certification
- Clean driving record
- Mechanic experience
- Health savings account
- Health insurance
Quick Apply
14d
Alarm Installer / Technician
Scott's Security Systems Inc —Edison, NJ
- $25 - $40 an hour
- Full-time
- OSHA
- Customer service
- Mid-level
- Paid holidays
- Paid time off
Quick Apply
Maintenance Technician
Metrocity Management LLC —Monmouth Junction, NJ
- From $22 an hour
- Weekends as needed
- 5 years
- Mid-level
- Residential
Quick Apply
Commissioning Manager - Locomotive Programs
Cadre Staffing Inc. —New York, NY
- Extended hours
- Senior level
- Electrical Engineering
- Leadership
Repair Store Manager - uBreakiFix By Asurion
uBreakiFix by Asurion —Iselin, NJ
- $60,000 - $75,000 a year
- 8 hour shift
- Customer service
- Mid-level
- Driver's License
- Paid time off
- Employee discount
Quick Apply
Industrial Electrician
Harvest Hill Beverage Company —Dayton, NJ
- $37 - $40 an hour
- Full-time
- Mid-level
- 3 years
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
7d
HVAC INSTALL / SERVICE TECHNICIAN
The Asteroid Companies —New Jersey
- $35 - $45 an hour
- Overtime
- Customer service
- Residential
- Senior level
- Fuel card
- Paid holidays
Quick Apply
8d
Lead Kitchen Fire Suppression Technician
Zing Recruiting —South Plainfield, NJ
- $25 - $35 an hour
- 8 hour shift
- Clean driving record
- Customer service
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply

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lead technician jobs near hazlet, nj

Help Desk Manager

Confidential
Monmouth County, NJ

Quick Apply

Job Details

Full-time
$90,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

ConnectWise
Managing technical support teams
Customer communication
Network troubleshooting
Help desk support experience
Data migration
Managing teams in a customer support role
Team leadership
Technical documentation
Triage
Metrics Reporting
Windows
Incident Escalation
Printer (troubleshooting support)
Microsoft Office
Dispatching
Team development
DHCP
Team management
Team training
Dropbox
Network switching
IT support
Azure AD
Customer support ticket management
Mentoring
DNS
SharePoint
Management reporting
Customer support

Full Job Description

We are a national MSP with a strong presence in the Tri-State area and clients across the United States. We are seeking a highly experienced and technically strong Helpdesk Manager to lead our support team, oversee operations, and resolve advanced technical escalations.

This role blends leadership, technical depth, and process ownership. The Helpdesk Manager sets the tone for the entire support organization — ensuring prime customer service, proactive communication, and consistent overcommunication with clients, which are the most critical aspects of this position.

Core Technical Concept Expertise (Required)

The ideal candidate has strong conceptual and practical understanding of:

Networking fundamentals, switching, firewalls, DHCP, WiFi
Azure AD, Office 365 architecture, email migrations, DNS
Windows Server environments, RDS servers, Active Directory structure
Desktop systems, domain-based environments, printers and copiers
Ethernet cabling concepts, tracing, and basic onsite troubleshooting
Security compliance concepts, network security, email security
Data migration planning and execution
Cloud document systems (Dropbox, OneDrive, SharePoint, Egnyte)
IT support workflows, ticket triage, and escalation logic

Mandatory Requirement

ConnectWise – Must have strong proficiency with ConnectWise Manage, including ticketing workflows, escalation paths, dispatch structures, SLAs, reporting, and PSA usage.

Soft Skill Requirements

Strong documentation habits
Clear, concise communication
Ability to mentor and elevate technicians
Ability to understand why technical decisions are made, not just how to perform them

Leadership & Operational Responsibilities

Team Leadership: Manage the helpdesk team including hiring, coaching, training, and performance reviews.
Operational Oversight: Work closely with our Ticket Coordinator, who handles ticket assignment, scheduling, and dispatching, ensuring the helpdesk remains organized and efficient.
Escalation Handling: Serve as the primary escalation point for Level 2 and Level 3 technical issues.
Customer Service Excellence: Maintain top-tier customer service standards by ensuring the helpdesk proactively communicates with clients, provides consistent updates, sets expectations, and avoids silence. Overcommunication is expected.
Cross-Department Collaboration: Work hand-in-hand with the Projects Department to support project escalations, enforce consistent technical standards, and provide technical leadership across teams.
KPIs & Reporting: Monitor ConnectWise dashboards, track SLAs and KPIs, identify trends, and implement improvements.
Process & Quality Improvement: Strengthen documentation practices, ticket quality, technician workflows, and overall service delivery.
Helpdesk Metrics & Accountability: Organize, track, and present helpdesk metrics including ticket volume, response times, resolution times, SLA adherence, aging tickets, and technician performance.
Reporting: Produce weekly and monthly reports in ConnectWise outlining helpdesk performance, trends, and areas requiring attention.
Ticket Review Meetings: Lead regular ticket review meetings with technicians to ensure quality, accuracy, communication standards, and proper ticket flow. Provide coaching when patterns of issues or inefficiencies are identified.

Pay: $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Experience:

working at an MSP: 3 years (Required)
help desk support: 5 years (Required)
Help desk management: 5 years (Required)

License/Certification:

CompTIA A+, CompTIA N+, or other IT certification(s)? (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

lead technician jobs in hazlet, nj

Help Desk Manager

Senior Security & Fire Alarm Lead Technician

Electrician - Generator Installer

Experienced Tradespeople Hiring Event

Lead Technician

Experienced Plumbing Service Technician — Join a Team That Values You!

HVAC Lead Installer

Lead Security Technician – Enterprise Access Control & CCTV (Jersey City, NJ)

HVAC Lead Install Technician

Body Shop General Manager

Plumbing Sales Supervisor (Drain and Sewer Division)

Plumbing Lead Installer

Service Manager - Heavy Equipment

Alarm Installer / Technician

Maintenance Technician

Commissioning Manager - Locomotive Programs

Repair Store Manager - uBreakiFix By Asurion

Industrial Electrician

HVAC INSTALL / SERVICE TECHNICIAN

Lead Kitchen Fire Suppression Technician

I want to receive the latest job alert for lead technician in hazlet, nj

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