Top 75 Director of customer experience Jobs in Honolulu Hi

Director of Operations
Marriott International, Inc —Honolulu, HI
- $169,000 - $247,800 a year
- Full-time
- Sales
- Hotel
- Bachelor's degree
Director of Development Operations
Hawaii Foodbank —Honolulu, HI
- $100,000 - $125,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- English
- Finance
- Health insurance
- Dental insurance
Quick Apply
14d
Director of Membership and Marketing
Waikiki Yacht Club —Honolulu, HI
- $75,000 - $80,000 a year
- Full-time
- Hospitality
- Google Workspace
- Marketing
- Health insurance
- Dental insurance
Quick Apply
9d
DIRECTOR OF SUPPLY CHAIN
Y. Hata & Co., Limited —Honolulu, HI
- $126,842 - $177,578 a year
- Full-time
- 3 years
- Master's degree
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Community Director (Affordable Housing)
Indigo Real Estate Services —Pearl City, HI
- $27 - $29 a year
- Full-time
- Writing skills
- Mid-level
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
2d
Head of Operations
Bishop & Company, Inc. —Honolulu, HI
- $160,000 - $180,000 a year
- 5 years
- Bachelor's degree
- Recruiting
Quick Apply
Director of Rooms
Renaissance Honolulu Hotel & Spa —Honolulu, HI
- $100,000 - $110,000 a year
- Inventory management
- 5 years
- Hotel
- 401(k) matching
- Employee discount
Quick Apply
Dir, Organizational Development
American Savings Bank —Honolulu, HI
- $180,000 - $210,000 a year
- Online Application
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
Director of Studies
EF (Education First) —Honolulu, HI
- $60,000 - $65,000 a year
- Full-time
- Customer service
- Continuous improvement
- Travel
- Paid holidays
- Disability insurance
7d
Director, Asset Management
Kamehameha Schools —Honolulu, HI
- $185,900 - $281,100 a year
- Weekends as needed
- Customer service
- 5 years
- Writing skills
Area Director of Marketing | Hawaii Locations
Hyatt Place Hotel —Honolulu, HI
- $95,000 - $125,000 a year
- Remote
- Marketing
- 5 years
- Analysis skills
Quick Apply
Director, Marketing
HEMIC —Honolulu, HI
- $115,000 - $150,000 a year
- Full-time
- Marketing
- Office
- Master's degree
- Paid holidays
- Paid time off
Quick Apply
Head of Transaction Support and Admin
Cedar —Honolulu, HI
- $80,000 - $135,000 a year
- Full-time
- Hybrid work
- 6 years
- Residential
- Administrative experience
Director of Operations
MANTECH —Camp H M Smith, HI
- Full-time
- PMP
- Bachelor of Science
- 11+ years
Director of Innovation and Commercialization
University of Hawaii —Honolulu, HI
- $129,732 - $233,508 a year
- Full-time
- Customer service
- 5 years
- University
Director, Marketing Hawaii Coffee Company
Hawaii Coffee Company —Honolulu, HI
- $150,000 - $180,000 a year
- Full-time
- Marketing
- Writing skills
- English
Quick Apply
Director of Communications
East-West Center —Honolulu, HI
- From $142,655.18 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Paid time off
Quick Apply
Catering - Director of Events
Hotels and Resorts of Halekulani —Honolulu, HI
- $110,000 - $122,500 a year
- Extended hours
- Microsoft Outlook
- 5 years
- Word processing
Quick Apply
Director, Finance
Adventist Health —Kailua, HI
- $139,004 - $208,505 a year
- Office
- Master's degree
- Bachelor's degree
Associate Director
Acumen LLC —Honolulu, HI
- $90,000 - $100,000 a year
- Weekends as needed
- Microsoft Excel
- Writing skills
- Public speaking
Quick Apply

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Director of Operations

Marriott International, Inc -
Honolulu, HI

Apply Now

Job Details

Full-time
$169,000 - $247,800 a year

Qualifications

Customer communication

Full Job Description

Additional InformationRelocation Assistance Available, Luxury-branded service experience preferred, Experience in a senior leadership role preferred
Job Number26044056
Job CategoryRooms & Guest Services Operations
Location2259 Kalakaua Ave, Honolulu, Hawaii, United States, 96815
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $169,000 - $247,800 annually
Bonus Eligible: Y

JOB SUMMARY

Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Profitability

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.

Analyzes service issues and identifies trends.

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.

Managing Revenue Goals

Monitors hotel operations sales performance against budget.

Reviews reports and financial statements to determine hotel operations performance against budget.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Leading Operations and Department Teams

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.

Develops systems to enable employees to understand guest satisfaction results.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.

Managing and Conducting Human Resources Activities

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Ensures employees are treated fairly and equitably.

Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).

Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.

Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand – a collection of Europe's most celebrated and iconic properties – serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale – a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

director of customer experience jobs in honolulu hi

Director of Operations

Director of Development Operations

Director of Membership and Marketing

DIRECTOR OF SUPPLY CHAIN

Community Director (Affordable Housing)

Head of Operations

Director of Rooms

Dir, Organizational Development

Director of Studies

Director, Asset Management

Area Director of Marketing | Hawaii Locations

Director, Marketing

Head of Transaction Support and Admin

Director of Operations

Director of Innovation and Commercialization

Director, Marketing Hawaii Coffee Company

Director of Communications

Catering - Director of Events

Director, Finance

Associate Director

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