Top 1545 Customer experience coordinator Jobs in Illinois

Client Experience Coordinator
Troutman Pepper Locke —Chicago, IL
- $70,000 - $110,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Client Success Coordinator
Homelink Corporation —Schaumburg, IL
- Weekends as needed
- Remote
- Mid-level
- Bachelor's degree
- Conflict management
- Dental insurance
- Paid time off
Quick Apply
Client Coordinator
GAN Human Resources —Chicago, IL
- $55,000 - $65,000 a year
- Email
- Hybrid work
- Google Workspace
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Reception Coordinator
Marsh McLennan Agency —Schaumburg, IL
- $44,800 - $83,400 a year
- Full-time
- Microsoft Outlook
- Office
- Administrative experience
- Health insurance
- Dental insurance
Office Coordinator
Adyen —Chicago, IL
- $72,000 - $90,000 a year
- Mid-level
- Office
- Fair chance
CUSTOMER SERVICE REPRESENTATIVE / APPOINTMENT COORDINATOR
Toyota of Bourbonnais —Bourbonnais, IL
- $55,000 - $125,000 a year
- Urgently hiring
- Hospitality
- Computer literacy
- High school diploma or GED
- Paid training
- Opportunities for advancement
Quick Apply
Administrative Support Coordinator
Fusion Academy —Evanston, IL
- $30 - $35 an hour
- Full-time
- Background check
- School experience
- Google Workspace
- Commuter assistance
- Paid holidays
Entry-Level Logistics Coordinator
IM GLOBAL LLC —Elk Grove Village, IL
- $45,000 - $50,000 a year
- Weekends as needed
- Communication skills
- Entry level
Quick Apply
Repair and Records Coordinator
Jet International Company, LLC —Northbrook, IL
- $65,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- 401(k)
Quick Apply
Self Determination Coordinator (Macomb)
Community Living Services, Inc —Macomb, IL
- Full-time
- Clean driving record
- Customer service
- Word processing
- On-the-job training
Marketing Coordinator
Clean Edge Construction Inc. —Sugar Grove, IL
- $45,000 - $59,000 a year
- Full-time
- Construction site
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
9d
Therapy Coordinator
Reliant Rehabilitation —Effingham, IL
- $39 - $49 an hour
- Customer service
- Physical & Rehabilitation Medicine
- English
- Health insurance
- Dental insurance
Dental Treatment Coordinator / Front Desk
Confidential —Aurora, IL
- From $18 an hour
- 8 hour shift
- CPR Certification
- Dental office
- OSHA
- Paid holidays
- Health insurance
Quick Apply
Consumer Testing Coordinator
Confidential —Schaumburg, IL
- $16 - $18 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
Customer Account Coordinator
Life Spine, Inc. —Huntley, IL
- $23 - $25 an hour
- 8 hour shift
- Marketing
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Warehouse Coordinator
Wesco —Mattoon, IL
- $18.55 - $23.18 an hour
- Urgently hiring
- Computer literacy
- Mid-level
- 3 years
- Health insurance
- Dental insurance
10d
Dental Insurance Coordinator
Campton Square Oral Surgery —Saint Charles, IL
- $26 - $27 an hour
- Full-time
- Background check
- Dental office
- Surgery
- Health insurance
- Dental insurance
Quick Apply
7d
Coordinator I - Fire Equipment Service
Fox Valley Fire & Safety, Inc. —Elgin, IL
- $22 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- AD&D insurance
- Disability insurance
Quick Apply
4d
Benefits Coordinator
Sims Metal —Chicago, IL
- $27.70 - $38.78 an hour
- Background check
- Microsoft Excel
- Mid-level
- Commuter assistance
- Health insurance
Quick Apply
Project Coordinator
Next Door & Window —Burr Ridge, IL
- $41,600 - $45,760 a year
- Overtime
- Mid-level
- Office
- Organizational skills
- Profit sharing
- Health insurance
Quick Apply
11d

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Client Experience Coordinator

Troutman Pepper Locke -
Chicago, IL

Apply Now

Job Details

Full-time
$70,000 - $110,000 a year

Qualifications

Legal firm experience
Bachelor's degree
Law office experience

Full Job Description

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Client Experience Coordinator supports the firm’s Client Teams, Client Feedback program, Troutman Plus Value program, and signature client events. The Client Experience Coordinator will work collaboratively with the Client Experience, Business Development, and other firm administrative teams to help promote, create, and maintain customized services, programs, events, and solutions that add value, deepen client relationships, and drive revenue growth.

Essential Duties and Responsibilities:

Support client team events, initiatives, and sponsorships in partnership with the Business Development, Events, and Marketing Operations teams.
Assist with client team administrative tasks, including monitoring client personnel changes and updating HighQ sites.
Support the efforts of the Client Experience team in advancing the firm’s Troutman Plus Value program.
Develop high quality, tailored case studies, one-pagers, talking points, and language for RFPs and pitches highlighting the benefits and application of Troutman Plus.
Partner with the Innovation team to build and maintain client-facing HighQ sites and to test and help rollout other client-facing technology platforms.
Assist with the planning and execution of signature client events, including the firm’s Legal Operations Summit. This includes conducting research, assisting with client development strategy, program development, attendee communications, on-site support, tracking and follow-up activities.
Collect, organize, and maintain Client Feedback and Troutman Plus narratives and key tags in Foundation, the firm’s experience management system.
Support the efforts of the Client Experience team in advancing the firm’s Client Feedback program.
Assist with scheduling client feedback interview introductory calls, prep calls, and debrief calls with attorneys.
Log, categorize, and maintain client feedback data in Reson8.
Assist with preparing written reports and developing visual aids to communicate client feedback results, key feedback themes, and client service trends.
Assist with developing, maintaining, and updating Client Experience publications and collateral, such as one-pagers, client conversation toolkits, PowerPoints, website content, intranet, etc.
Assist with creating small- and large-scale electronic surveys in Qualtrics and related reporting.
Update, organize, and maintain client projects in Asana, the firm’s project management software.
Schedule and manage logistics for meetings, presentations, and trainings with attorneys and administrative departments related to Client Experience initiatives.
Respond to inquiries from clients, attorneys, and administrative departments, assist with resolution of issues, and/or forward to the appropriate person for handling.
Advise on improvements to Client Experience processes to increase efficiency and internal client service.

Knowledge, Skills, and Abilities:

Highly motivated, results-oriented, creative, and collaborative.
Strong project and process management skills, including the ability to prioritize, monitor and manage deliverables for client and department initiatives.
Ability to work independently while keeping Client Experience leadership and attorneys apprised of progress on projects and initiatives.
Proven ability to communicate effectively verbally and in writing with attorneys, teammates, and other administrative departments of the firm.
Strong interpersonal skills, with the ability to provide high-quality service and partner effectively with diverse groups of people at various levels within the firm as well as external contacts.
Strong customer service skills.
Works well under pressure and can manage and prioritize simultaneous, time-sensitive deadlines.
Able to remain flexible while delivering high quality work in a demanding environment.
Well-organized with strong attention to detail.
Flexibility to manage demands outside of traditional business hours.
Ability to handle and maintain confidential client information.
Advanced proficiency with Microsoft Office Suite (Excel, Outlook, PowerPoint, and Word), project management, and electronic survey software.
Demonstrated ability to quickly learn and leverage new software applications, mobile applications, and other technologies.

Education and/or Experience:

Bachelor’s Degree required.
Minimum of three (3) years of related experience in a law firm or professional services organization.

#LI-Hybrid

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.

This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at [email protected].

Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience.

Hiring Salary Range:

$70,000.00 - $110,000.00

Apply Now

Refine Your Search

customer experience coordinator jobs in illinois

Client Experience Coordinator

Client Success Coordinator

Client Coordinator

Reception Coordinator

Office Coordinator

CUSTOMER SERVICE REPRESENTATIVE / APPOINTMENT COORDINATOR

Administrative Support Coordinator

Entry-Level Logistics Coordinator

Repair and Records Coordinator

Self Determination Coordinator (Macomb)

Marketing Coordinator

Therapy Coordinator

Dental Treatment Coordinator / Front Desk

Consumer Testing Coordinator

Customer Account Coordinator

Warehouse Coordinator

Dental Insurance Coordinator

Coordinator I - Fire Equipment Service

Benefits Coordinator

Project Coordinator

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