Top 41 Customer care coordinator Jobs in Jacksonville Fl

Care Coordinator
Oshi Health —Jacksonville, FL
- $45,000 - $52,000 a year
- Email
- Remote
- Google Workspace
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Front Desk / Patient Care Coordinator
Jacksonville Dermatology & Cosmetic Surgery —Jacksonville, FL
- Part-time
- Surgery
- Clinic
- Medical-Surgical
- Paid holidays
- Paid time off
Medical Front Desk
ChiroCare, Inc. —Jacksonville, FL
- $18 - $20 an hour
- Full-time
- Communication skills
- Entry level
Quick Apply
Front Desk Coordinator - Jacksonville, FL
The Joint Chiropractic —Jacksonville, FL
- $16.50 - $20.00 an hour
- Part-time
- High school diploma or GED
- Clinic
- Computer skills
Quick Apply
Patient Care Coordinator
National Breathe Free Sinus and Allergy Centers —Jacksonville, FL
- $18 - $20 an hour
- Full-time
- High school diploma or GED
- Clinic
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
10d
Care Navigation Coordinator | Call Center
Community Hospice and Palliative Care | an Alivia Care Non-Profit Company —Jacksonville, FL
- $19 - $22 an hour
- Overtime
- Background check
- 5 years
- HIPAA
- Paid time off
- Opportunities for advancement
Quick Apply
Intake Coordinator
JRA HEALTH —Jacksonville, FL
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Patient Service/Front Desk Coordinator Part Time
MyEyeDr. —Jacksonville, FL
- Part-time
- Administrative experience
- Computer skills
- Communication skills
5d
Referral Coordinator| Referral Coordinators| Full-Time| Days
UF Health —Jacksonville, FL
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
New Patient Coordinator
Jax Spine & Pain Centers —Jacksonville, FL
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
5d
Patient Coordinator
H2 Health —Jacksonville, FL
- Full-time
- High school diploma or GED
- Clinic
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
1d
Patient Coordinator
Psychiatry Practice —Jacksonville, FL
- $16 - $20 an hour
- Part-time
- Google Workspace
- HIPAA
- English
- 401(k) matching
Quick Apply
Patient Care Coordinator
MCCOY INSTITUTE OF HEARING AND BALANCE —Jacksonville, FL
- $17 - $20 an hour
- Part-time
- Background check
- Spanish
- Inventory management
Quick Apply
3d
Receptionist - Coastline Orthodontics
Rock Dental Florida PLLC —Jacksonville, FL
- Full-time
- Dental office
- Computer literacy
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Dental Receptionist/ Patient Care Coordinator
Ortho 99 Plus 1 —Jacksonville, FL
- $17 - $21 an hour
- Full-time
- Bilingual
- Dental office
- Customer service
- Health insurance
- Dental insurance
Quick Apply
VA Treatment Coordinator - Jacksonville Dental Specialists
SGA Dental Partners —Jacksonville, FL
- Full-time
- Dental office
- Microsoft Excel
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
2d
Rehab Office Coordinator-University Crossing, Part-Time (1854)
Brooks Rehabilitation —Jacksonville, FL
- Part-time
- Skilled nursing facility
- Mid-level
- Administrative experience
- Paid time off
- Employee discount
Treatment Plan Coordinator
Jax Pier Dental Studio —Jacksonville Beach, FL
- Full-time
- Dental office
- Organizational skills
- 1 year
- 401(k)
- Paid time off
Referral Coordinator, Revenue Cycle, Baptist MD Anderson
Baptist Medical Center Jacksonville —Jacksonville, FL
- Full-time
- Hospital
- Customer service
- Office
Quick Apply
1d
Patient Coordinator/Tech
H2 Health —Callahan, FL
- Full-time
- High school diploma or GED
- Clinic
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
4d

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Care Coordinator

Oshi Health -
Jacksonville, FL

Quick Apply

Job Details

Full-time
$45,000 - $52,000 a year

Benefits

Paid holidays
Health insurance
Unlimited paid time off
Dental insurance
Vision insurance

Qualifications

Insurance products customer support
Texting/chatbox tools
Health insurance customer support
Bachelor's degree
Telehealth platforms
Collaborative technology platforms
CRM system proficiency
Productivity software
Medical terminology
Technical Proficiency

Full Job Description

Care Coordinator

Reports To: Manager, Care Delivery

Locations Hiring From: Arizona, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Missouri, New Hampshire, North Carolina, South Carolina, Tennessee, Texas, Vermont, Virginia ONLY. Must currently reside and plan on residing entire employment.

Schedule: Monday- Friday 10-6 EST or

Monday- Friday 12-8pm EST or

Saturday- Wednesday 12-8pm EST or

Tues- Saturday 12-8pm EST or

Wednesday- Sunday 12-8pm EST

Employment Type: Full-Time

Role Overview

As our Care Coordinator, you will serve as the first point of contact for patients navigating their digestive health journey at Oshi Health, managing inbound communications across phone, email, chat, and SMS. You will act as a key liaison between patients and their multidisciplinary care team, delivering a seamless, compassionate, and efficient experience that directly supports Oshi's mission to transform GI care. If you thrive in a fast-paced environment, love solving problems in real time, and are passionate about making patients feel heard and supported, we would love to meet you.

What You'll Do: Key Responsibilities

Own high-volume inbound patient and provider communication queues across phone, email, chat, and SMS, responding quickly while maintaining accuracy and professionalism.
Serve as the first point of contact for patients, resolving inquiries in real time without unnecessary handoffs.
Schedule, reschedule, and coordinate appointments accurately, ensuring clean handoffs to GI Providers, Registered Dietitians, and Behavioral Health Providers.
Respond to billing and insurance questions, clearly explaining benefit design and cost-share in a way patients can understand.
Triage clinical questions accurately, manage pharmacy inquiries, and coordinate prescription and refill requests with urgency and attention to detail.
De-escalate challenging interactions with confidence and empathy while documenting all patient interactions accurately in real time.
Proactively identify workflow inefficiencies and suggest improvements that increase speed and patient satisfaction.

What We're Looking For: Qualifications & Requirements

Required

Bachelor's degree in a health or science related field
3+ years of experience in remote chat- based customer service experience (telehealth or digital health strongly preferred).
Fluency in healthcare terminology and comfortable navigating clinical concepts.
Experience in health insurance navigation and confident in explaining benefits and cost-sharing to patients.
Technically proficient in EMR/EHR and CRM platforms (Salesforce, Athena Health) and tools such as Zoom, Slack, and Google Workspace.
Exceptional verbal and written communicator who can be both efficient and empathetic.
Highly organized, detail-oriented self-starter who works independently and requires minimal supervision.

Preferred

Experience working in telehealth or a digital health environment.
Strong critical thinking skills with the ability to triage accurately and escalate appropriately.
Experience in a high-growth startup or mission-driven healthcare organization.

Compensation & Benefits

Salary Range: $45,000 – $52,000 (commensurate with experience)
Health Benefits: Employer-sponsored medical, dental, and vision coverage
Time Off: Unlimited PTO + 11 paid company holidays
Retirement: Eligibility to contribute to 401(k)
Work Style: Remote-first flexibility
Growth: Tailored professional development opportunities as we scale
Life Concierge: Access to Overalls, because we know life happens

About Oshi Health

Oshi Health is a virtual digestive health practice on a mission to transform GI care. We combine compassionate, multidisciplinary care with innovative technology to help people with chronic digestive conditions get the answers and relief they deserve. When you join Oshi, you're joining a team and a mission that's changing what great healthcare looks like. Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a whole-person approach to diagnosing, managing, and treating digestive health conditions. We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support.

For Every Oshi Team Member We Want:

Genuine passion for improving patient lives and transforming GI care
Strong communication skills and emotional intelligence
Comfort in a fast-paced, remote-first, mission-driven environment

Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.

Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.

Oshi Health's policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.

This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.

For more information, visit us at www.oshihealth.com

Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to [email protected], and we'll confirm whether you're engaging with one of our Oshi teammates!

Quick Apply

Refine Your Search

customer care coordinator jobs in jacksonville fl

Care Coordinator

Front Desk / Patient Care Coordinator

Medical Front Desk

Front Desk Coordinator - Jacksonville, FL

Patient Care Coordinator

Care Navigation Coordinator | Call Center

Intake Coordinator

Patient Service/Front Desk Coordinator Part Time

Referral Coordinator| Referral Coordinators| Full-Time| Days

New Patient Coordinator

Patient Coordinator

Patient Coordinator

Patient Care Coordinator

Receptionist - Coastline Orthodontics

Dental Receptionist/ Patient Care Coordinator

VA Treatment Coordinator - Jacksonville Dental Specialists

Rehab Office Coordinator-University Crossing, Part-Time (1854)

Treatment Plan Coordinator

Referral Coordinator, Revenue Cycle, Baptist MD Anderson

Patient Coordinator/Tech

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