Top 1242 Service manager Jobs in Jamaica, Ny

Telephone Service Center Manager
New York University —New York, NY
- $102,200 - $122,200 a year
- Full-time
- Hybrid work
- HIPAA
- Analysis skills
- University
Family Office Operations & Project Manager, NYC
Lily Pond Services —New York, NY
- $200,000 - $250,000 a year
- Full-time
- 5 years
- Residential
- Quality control
Tax Manager - Financial Services Organization - State & Local Tax, Income Tax
EY —New York, NY
- $105,100 - $218,900 a year
- CPA
- 5 years
- Writing skills
- Paid holidays
- Health insurance
FY27 - Financial Services - Private Client Services - Tax Senior Manager
EY —New York, NY
- $132,100 - $342,700 a year
- CPA
- Research
- Master's degree
- Paid holidays
- Health insurance
Manager of Day Habilitation Services
IRI —Richmond Hill, NY
- $50,000 - $55,000 a year
- Full-time
- Word processing
- Mid-level
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
5d
Guest Services Manager
The Garden City Hotel —Garden City, NY
- $70,000 - $72,000 a year
- Weekends as needed
- Mid-level
- Hotel
- US work authorization
- Disability insurance
- Health insurance
Quick Apply
Manager, Strategic Sourcing, AI Infrastructure & Services
Datadog —New York, NY
- $128,000 - $187,000 a year
- Hybrid work
- Bachelor's degree
- Senior level
- Commercial
- Employee stock purchase plan
Quick Apply
Regional Supervisor Hudson River Services - Manhattan & Brooklyn
AHRC NYC —New York, NY
- $20 an hour
- Full-time
- Writing skills
- Mid-level
- Driver's License
- Paid training
- 403(b) matching
Quick Apply
Account Service Manager
White Plains Linen —New York, NY
- $60,000 - $65,000 a year
- 8 hour shift
- Bilingual
- Background check
- Spanish
- Fuel card
- Health savings account
Quick Apply
Automotive Service Manager
Confidential —Yonkers, NY
- $100,000 - $175,000 a year
- Weekends as needed
- Mentoring
- Recruiting
- In-person
- Health insurance
- Dental insurance
Quick Apply
Service Manager
RJM Pest Services —New York, NY
- $75,000 - $125,000 a year
- Full-time
- Background check
- Sales
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Student Services Operations Manager (Full-time)
The College of Westchester —White Plains, NY
- $24.04 an hour
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Account Manager
Waste Solution Services —Lawrence, NY
- $26 - $32 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Dental insurance
8d
Dental Lab Customer Service Manager
21st Century Dental Laboratory —Garden City, NY
- $65,000 - $100,000 a year
- Full-time
- Mid-level
- Mentoring
- Recruiting
Quick Apply
6d
Automotive E-Commerce Service Manager
Auto Rim Shop —Farmingdale, NY
- $50,000 - $70,000 a year
- Full-time
- Customer service
- English
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Field Services Engineering Manager
Genuine Search Group —Jamaica, NY
- $150,000 - $180,000 a year
- Full-time
- Schematics
- In-person
- Senior level
- Dental insurance
- 401(k)
Quick Apply
6d
Social Services Supervisor (NYFSCGS)
New York Foundation for Senior Citizens, Inc. —New York, NY
- $72,322 a year
- Full-time
- Master of Social Work
- Up to 50% travel
- Licensed Clinical Social Worker
- Health insurance
- 401(k)
Quick Apply
Operations Lead Tennis Construction and Services
Laurel Group —Huntington, NY
- From $30 an hour
- Weekends as needed
- Construction site
- Mid-level
- Driver's License
Quick Apply
Service Manager - Longacre
Equity Residential —Manhattan, NY
- $76,198.00 - $97,364.80 a year
- Weekends as needed
- Hospitality
- Clean driving record
- English
- Employee stock purchase plan
- Paid holidays
Manager, Client Services
Valley National Bank —New York, NY
- $73,700 - $125,800 a year
- 5 years
- Office
- High school diploma or GED
Quick Apply

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Telephone Service Center Manager

New York University -
New York, NY

Apply Now

Job Details

Full-time
$102,200 - $122,200 a year

Qualifications

Statistics
Healthcare staff management
Commercial insurance knowledge
Managed care
Managing teams in a customer support role
Policy & process development
Customer service training (staff training program)
Bachelor's degree
Telephone systems
Budget management in healthcare
Business operations
Call center management
Policy Development
Professional development training
Operational budget management
Analytics

Full Job Description

Position Summary: The manager of the Telephone Service Center is responsible for the Strategic Planning and execution of all Telephone Service Center operations. Core duties include management and leadership of processes for the continuous improvement of the customer (patients, students, etc.) experience. Strategic emphasis is on patient customer care, quality management, workforce planning, recruiting, coaching, and training. Performance metrics include call efficiency, low abandonment rate, high recall acceptance rates, staffing utilization, and low call handling time. A commitment to excellence demonstrated through continuous staff development programs enhancing employee engagement, service, knowledge, skills and morale. The manager effectively manages the Telephone Service Centers ability to provide high quality services while meeting Service Level Agreements (SLA), improving call performance, increased use of resources and adaptation of new techniques to increase efficiency, and achievement of metrics. The leader in this role actively contributes to the overall college operational targets as well as the daily business decisions. The manager of the Telephone Service Center executes the vision for the operation insuring the Call Center meets customer and organization needs. The manager will continuously engage in leading and inspiring the team in developing and documenting best practices in the performance of all duties and responsibilities. Qualifications: Required Education:
Bachelor's Degree

Required Experience:
5+ years progressively responsible professional level experience leading Telephone Service Center operations including developing policies and procedures, managing budget and staff training or an equivalent combination or education and experience. Must have clinical, dental, of medical background.

Required Skills, Knowledge and Abilities:
Effective planning, statistical and analytical skills, communication and project management skills. Proven ability to develop and implement policies and procedures. Comprehensive knowledge of regulations governing Article 28, managed care and commercial insurance plans.

Preferred Skills, Knowledge and Abilities:
Knowledge of Medicaid and HIPAA including administrative best practices in dental or in a healthcare environment.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $102,200.00 to USD $122,200.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.

Apply Now

Refine Your Search

service manager jobs in jamaica, ny

Telephone Service Center Manager

Family Office Operations & Project Manager, NYC

Tax Manager - Financial Services Organization - State & Local Tax, Income Tax

FY27 - Financial Services - Private Client Services - Tax Senior Manager

Manager of Day Habilitation Services

Guest Services Manager

Manager, Strategic Sourcing, AI Infrastructure & Services

Regional Supervisor Hudson River Services - Manhattan & Brooklyn

Account Service Manager

Automotive Service Manager

Service Manager

Student Services Operations Manager (Full-time)

Account Manager

Dental Lab Customer Service Manager

Automotive E-Commerce Service Manager

Field Services Engineering Manager

Social Services Supervisor (NYFSCGS)

Operations Lead Tennis Construction and Services

Service Manager - Longacre

Manager, Client Services

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