Top 3873 Customer experience advisor Jobs in Jersey City, Nj

Client Advisor - Client Services Center
Christian Dior Couture —Jersey City, NJ
- $24 - $26 an hour
- Weekends as needed
- Spanish
- English
- Mid-level
- Commuter assistance
- Health insurance
Automotive Service Advisor (Experienced Only )
Maxon Auto Group —Union, NJ
- $64,000 - $100,000 a year
- Online Application
- Customer service
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Automotive Service Advisor - Tri County Lexus
Tri-County Lexus —Little Falls, NJ
- Up to $120,000 a year
- Full-time
- Dealership
- Customer service
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Diagnostic Technician
Express Recalibrations —Bergen, NJ
- $55,000 - $70,000 a year
- Full-time
- 18 years or older
- Mid-level
- Driver's License
- Paid training
- Health insurance
Quick Apply
Automotive Technician 3 year experience
Schumacher Chevrolet Auto Group —Little Falls, NJ
- $25 - $52 an hour
- Full-time
- ASE Certification
- Clean driving record
- Dealership
- Paid holidays
- Dental insurance
Quick Apply
Automotive Service Advisor/Writer
STEVEN'S JERSEY CITY FORD —Jersey City, NJ
- From $55,000 a year
- Weekends as needed
- Spanish
- Sales
- Dealership
- Health insurance
- Dental insurance
Quick Apply
NJ Personal Lines Insurance Customer Service Rep
David M Hundertmark Agency Inc —Pompton Lakes, NJ
- $40,000 - $56,000 a year
- Full-time
- Microsoft Excel
- English
- Mid-level
Quick Apply
Automotive Technician/Mechanic
Kollective Automotive Group —Brooklyn, NY
- $30 - $85 an hour
- Full-time
- ASE Certification
- Mechanic experience
- Dealership
- Health insurance
- 401(k)
Quick Apply
Tax Professional – Retail
Intuit —Jersey City, NJ
- $32.50 - $36.00 an hour
- Part-time
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
8d
Outside Sales Representative
Holt & McArdle Associates —Wyckoff, NJ
- From $85,000 a year
- Full-time
- Marketing
- Mid-level
- 3 years
- Mileage reimbursement
- Health insurance
Quick Apply
Senior Services Architect, Security-Cloud SIEM
Datadog —New York, NY
- $154,000 - $205,000 a year
- Hybrid work
- HIPAA
- 3 years
- Travel
- Employee stock purchase plan
Quick Apply
Tax Support Associate – Retail
Intuit —Jersey City, NJ
- $32.50 - $36.00 an hour
- Part-time
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
8d
Technical Lead, Core HR (Workday)
Versant Media —Englewood Cliffs, NJ
- $150,000 - $180,000 a year
- Email
- Hybrid work
- Computer science
- Azure
- Computer Science
- Free parking
- Retirement plan
Quick Apply
Okta on Okta Identity Architect
Okta —New York, NY
- $242,000 - $332,000 a year
- Hybrid work
- Product management
- Fair chance
- Senior level
Quick Apply
Ford Certified Master Automotive Technician
Route 23 Automall - Route 23 Ford —Butler, NJ
- $80,000 - $130,000 a year
- Full-time
- Clean driving record
- Dealership
- Customer service
- Paid holidays
- Health insurance
Quick Apply
1d
Tax Professional – Retail
Intuit —Hoboken, NJ
- $32.50 - $36.00 an hour
- Part-time
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
8d
Tax Preparer – In-Store
Intuit —Jersey City, NJ
- $32.50 - $36.00 an hour
- Part-time
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
8d
Senior Partner Program Manager - Datadog Reseller Program
Datadog —New York, NY
- $131,000 - $164,000 a year
- Hybrid work
- 8 years
- Senior level
- Communication skills
Quick Apply
Automotive Technician
East Hills Chevrolet of Douglaston —Douglaston, NY
- $18 - $40 an hour
- Full-time
- Clean driving record
- Mechanic experience
- Dealership
- Paid training
- Health insurance
Quick Apply
Partner Solutions Architect (GSI) - AMER East
Datadog —New York, NY
- $149,000 - $199,000 a year
- Hybrid work
- Azure
- DevOps
- AWS
- Employee stock purchase plan
Quick Apply

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Client Advisor - Client Services Center

Christian Dior Couture -
Jersey City, NJ

Apply Now

Job Details

Full-time
$24 - $26 an hour

Benefits

Commuter assistance
Health insurance
401(k)

Qualifications

Live chat
French
Mandarin
Customer records maintenance
Spanish
Sales negotiation
Outbound sales
Email customer support
Texting/chatbox tools
Phone communication
English
De-escalation techniques
Conflict de-escalation
Mid-level
Incident Escalation
Post-sales issue resolution
Brand representation
Managing clients in a customer support role
Salesforce Cloud
Customer service through social media
Task prioritization
Client services
Retail store experience
Customer engagement
Sales management systems proficiency
Brand storytelling
Client services experience within retail industry
Retail store product knowledge
Meeting or exceeding sales goals
CRM system proficiency

Full Job Description

Position

Based in our Client Services Center in Jersey City, NJ, the Client Services Sales Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding planned KPI’s.

Job responsibilities

Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction.
Consistently provide a highly professional approach and outstanding service in order to resolve customer issues; communicate effectively and with empathy via phone, email, live chat, social media and/or written correspondence.
Escalate any customer issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
Ensure that all customer communications are handled in line with Dior policies and processes.
Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers.
Drive to achieve and exceed sales goals and planned KPI’s (Key Performance Indicators) to include:
- Proper Case Management
- Sales & Service Targets
- Quality Assurance Score
- Productivity Goals
- Schedule Adherence
Perform outbound outreach to clients in order to build relationships, drive sales, and resolve issues.
Recommend new and innovative approaches to address customer concerns and share successful ideas within the team and department.
Enter accurate information into Dior CRM databases appropriately and within Dior guidelines.
Ensure accurate data is included for statistics and workload analysis.
Develop excellent working relationships within the Dior network.
Collaborate across entire Client Services Center.

Profile

Previous experience in luxury customer service (preferably retail, hotel or concierge businesses)
Outstanding communication skills, both written and verbal
Proven ability to de-escalate conversations and handle challenging situations with empathy and professionalism.
Strong sales negotiation skills
Clear demonstration of a customer first mind-set
Highly motivated, energetic and inspirational team player
Able to work a varied schedule including hours/days/nights/holidays and weekends
Able to mulit task and prioritize competing tasks
Fluent in English; additional skills desired in Spanish, French and/or Mandarin
Proficient in Microsoft Office
Salesforce knowledge a plus
Must be able to attend meetings and training sessions as required
Must be able to attend mandated and ad-hoc training sessions to develop and maintain skills and knowledge required for the role

Additional information

The appointed candidate will be offered a salary within the range of $24-$26 per hour, plus potential eligibility to participate in the Company's medical benefits plan, commuter benefits, and 401k plans with employer contributions.

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

CHRISTIAN DIOR
MAISON

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Apply Now

Refine Your Search

customer experience advisor jobs in jersey city, nj

Client Advisor - Client Services Center

Automotive Service Advisor (Experienced Only )

Automotive Service Advisor - Tri County Lexus

Diagnostic Technician

Automotive Technician 3 year experience

Automotive Service Advisor/Writer

NJ Personal Lines Insurance Customer Service Rep

Automotive Technician/Mechanic

Tax Professional – Retail

Outside Sales Representative

Senior Services Architect, Security-Cloud SIEM

Tax Support Associate – Retail

Technical Lead, Core HR (Workday)

Okta on Okta Identity Architect

Ford Certified Master Automotive Technician

Tax Professional – Retail

Tax Preparer – In-Store

Senior Partner Program Manager - Datadog Reseller Program

Automotive Technician

Partner Solutions Architect (GSI) - AMER East

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CHRISTIAN DIOR
MAISON