Top 412 Agency manager Jobs in Kalamazoo, Mi

Program Manager - Access Team
Housing Resources, Inc. —Kalamazoo, MI
- $57,000 - $65,000 a year
- Customer service
- Mid-level
Quick Apply
Program Manager - Coordinated Entry
Housing Resources, Inc. —Kalamazoo, MI
- $57,000 - $65,000 a year
- Management
- Senior level
Quick Apply
Personal Lines Account Manager
Insurance Network Agency Inc. —Battle Creek, MI
- From $30 an hour
- No weekends
- Background check
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Commercial Lines Account Manager
Insurance Network Agency Inc. —Battle Creek, MI
- From $30 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid holidays
- Health insurance
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Registered Nurse Charge Nurse
Rose Arbor Centrica Place —Kalamazoo, MI
- Full-time
- Nursing
- RN License
- Word processing
- Health savings account
- Health insurance
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RN Case Manager - $5,000 Sign On Bonus
Heart to Heart Hospice —Kalamazoo, MI
- Full-time
- Nursing
- RN License
- Mid-level
- Mileage reimbursement
- Paid holidays
Quick Apply
Civil Engineering Project Manager- QA and Inspections
SME —Kalamazoo, MI
- Microsoft Outlook
- Computer literacy
- Mid-level
- Profit sharing
- Health insurance
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Account Manager
Olivia Herman Agency —Battle Creek, MI
- $40,000 - $75,000 a year
- Full-time
- Spanish
- English
- Office
- Paid time off
- Opportunities for advancement
Quick Apply
10d
Emergency Services Technician
John Grace Construction —Kalamazoo, MI
- $15 - $18 an hour
- Full-time
- Construction site
- Ability to lift 50 pounds
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
Personal Banker Associate I
Fifth Third Bank —Kalamazoo, MI
- Full-time
- Office
- Math
- Travel
HSE Specialist
Graymont —Michigan
- Full-time
- Engineering
- Mid-level
- Continuous improvement
4d
School Engagement Coordinator
Michigan Association of School Boards —Kalamazoo, MI
- $72,155 - $112,848 a year
- Full-time
- Remote
- School experience
- Mid-level
- AWS
- Wellness program
- Health insurance
2d
School Engagement Coordinator
Kalamazoo RESA —Portage, MI
- $72,155 - $112,848 a year
- Full-time
- Hybrid work
- School experience
- Mid-level
- AWS
- Wellness program
- Health insurance
Quick Apply
4d
Case Manager Coordinator
Peckham —Battle Creek, MI
- Email
- Experience working with individuals with disabilities
- Customer service
- LPC
Systems Administrator
US Defense Logistics Agency —Battle Creek, MI
- $89,508 - $133,142 a year
- Online Application
- Hybrid work
- Customer service
- Pass drug screening
- Research
3d
Customer Manager
Acosta —Kalamazoo, MI
- $65,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Merchandising
Quick Apply
Provider Relations Coordinator
CareWell Services —Battle Creek, MI
- Residential
- High school diploma or GED
- Travel
12d
Operational Excellence Manager
Zoetis —Kalamazoo, MI
- Online Application
- 5 years
- Office
- Bachelor's degree
Personnel & Scheduling Manager - Full Time
US Staffing Agency —Battle Creek, MI
- $24 - $26 an hour
- Overtime
- Hospitality
- Spanish
- Microsoft Outlook
- 401(k)
- Opportunities for advancement
Quick Apply
2d
Outreach Specialist (Full-Time)
Gryphon Place —Kalamazoo, MI
- Weekends as needed
- Public speaking
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply

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Program Manager - Access Team

Housing Resources, Inc. -
Kalamazoo, MI

Quick Apply

Job Details

$57,000 - $65,000 a year

Qualifications

Optimizing workflow processes
Housing advocacy
Project reporting
Community partnership development
Staff supervision
Housing case management
Managerial strategic planning
Program management
Fair Housing Act
Team supervision
Customer service
Funder relationship management
Intake
Coaching
Social service program staff supervision
Operations coordination planning
Grant compliance monitoring
Mid-level
Data summary reports
Key Performance Indicators
Experience working with individuals experiencing homelessness
Decision making
Team training
Compliance reporting for grants
Client referral services
Data verification
Social service program compliance monitoring
Process improvement planning
Referral coordination
Care conference participation

Full Job Description

Summary Statement

The Program Manager – Access Team is responsible for overseeing the team and processes that connect individuals and families experiencing homelessness from the Coordinated Entry System to housing and service programs. This position leads eligibility determination, enrollment, referral management, housing navigation coordination, and program matching efforts to ensure timely and equitable access to available resources. The Program Manager works closely with housing providers, case managers, outreach teams, and community partners to facilitate successful program enrollment, reduce barriers to services, and support positive housing outcomes. The position ensures compliance with funding requirements, program eligibility standards, and community policies while promoting a client-centered and housing-focused approach.

Principal Duties and Responsibilities

Manage the daily operations of the Access Team, ensuring effective coordination of participant referrals, eligibility screening, enrollment, and placement activities.
Oversee the process of transitioning households from the Coordinated Entry prioritization list into appropriate housing and supportive service programs.
Ensure timely review of referrals and facilitate program matching based on eligibility requirements, household needs, vulnerability, and resource availability.
Supervise and support staff responsible for eligibility determination, enrollment, documentation collection, housing navigation, and referral coordination.
Develop and maintain standardized procedures for participant intake, eligibility verification, enrollment, and program placement.
Monitor enrollment pipelines and program vacancies to maximize resource utilization and reduce delays in housing placement.
Collaborate with housing providers, shelter programs, outreach teams, case managers, and community partners to coordinate referrals and facilitate successful enrollments.
Ensure compliance with federal, state, local, Continuum of Care (CoC), Emergency Solutions Grant (ESG), and program-specific eligibility and documentation requirements.
Review and verify program eligibility documentation to ensure accuracy, completeness, and adherence to funding regulations.
Monitor participant movement through the referral and enrollment process and implement strategies to improve efficiency and outcomes.
Facilitate case conferencing and housing placement meetings to support coordinated decision-making and problem-solving for households facing barriers to enrollment.
Track key performance indicators, including referral acceptance rates, enrollment timelines, program occupancy, housing placements, and participant outcomes.
Analyze system and program data to identify trends, service gaps, bottlenecks, and opportunities for process improvement.
Prepare reports and performance summaries for leadership, funders, community stakeholders, and governing bodies.
Ensure accurate and timely entry of participant information into HMIS and other required databases and reporting systems.
Provide training and technical assistance to staff and partner agencies regarding eligibility requirements, referral processes, enrollment procedures, and housing programs.
Identify and address barriers that prevent eligible households from accessing housing and supportive services.
Promote equitable access to programs and monitor enrollment practices to ensure compliance with fair housing, nondiscrimination, and community equity goals.
Support strategic planning initiatives related to housing access, system performance, program utilization, and community homelessness response efforts.
Serve as the primary point of contact for enrollment-related questions, referral issues, and program access concerns.
Build and maintain strong partnerships with housing providers, service agencies, funders, and community stakeholders to strengthen referral pathways and housing opportunities.
Supervise, train, coach, and evaluate assigned staff while fostering a culture of accountability, collaboration, and customer service.
Perform other related duties as assigned to support organizational and community goals related to housing stability and homelessness resolution.

Quick Apply

Refine Your Search

agency manager jobs in kalamazoo, mi

Program Manager - Access Team

Program Manager - Coordinated Entry

Personal Lines Account Manager

Commercial Lines Account Manager

Registered Nurse Charge Nurse

RN Case Manager - $5,000 Sign On Bonus

Civil Engineering Project Manager- QA and Inspections

Account Manager

Emergency Services Technician

Personal Banker Associate I

HSE Specialist

School Engagement Coordinator

School Engagement Coordinator

Case Manager Coordinator

Systems Administrator

Customer Manager

Provider Relations Coordinator

Operational Excellence Manager

Personnel & Scheduling Manager - Full Time

Outreach Specialist (Full-Time)

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