Top 253 Travel Jobs in Kapolei Hi

Manager, Guest Experience - Ka Haku, a Hilton Club
Hilton Grand Vacations —Honolulu, HI
- $72,000 - $78,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Supervising experience
- Health insurance
- Dental insurance
Front Desk Agent
Residence Inn Kapolei —Kapolei, HI
- From $19 an hour
- Full-time
- Sales
- Inventory management
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Bell Valet Services- Dispatcher - Full Time, $31.80/Hour
Aulani, A Disney Resort & Spa —Kapolei, HI
- Weekends as needed
- 18 years or older
- Computer literacy
- Office
- Free parking
- Food provided
2d
Guest Service Agent - Front Desk - Casual
Hyatt Centric Waikiki Beach —Honolulu, HI
- $26.92 - $33.65 an hour
- Holidays
- Hotel
- Ability to stand for extended periods
- Communication skills
4d
Assistant (Part-time)
Aloha Vacation Rentals —Honolulu, HI
- $30 an hour
- Part-time
- Background check
- English
- Hotel
- Flexible schedule
Quick Apply
9d
Night Auditor
Marriott International, Inc —Honolulu, HI
- $30.26 - $37.57 an hour
- Part-time
- Hotel
- High school diploma or GED
- Quality control
- Disability insurance
- Paid time off
VISITOR INFORMATION PROGRAM ASSISTANT III (DELEGATED)
State of Hawaii —O'ahu, HI
- $4,040 - $5,112 a month
- Part-time
- Mid-level
- High school diploma or GED
- Psychology
- Mileage reimbursement
- Paid holidays
13d
Front Desk Agent
Outrigger Hospitality Group —Honolulu, HI
- From $32.26 an hour
- Full-time
- Hotel
- Entry level
- Paid holidays
- Health insurance
2d
Guest Service Representative
Marriott International, Inc —Honolulu, HI
- $28.67 - $35.84 an hour
- Part-time
- Hotel
- Entry level
- Disability insurance
- Paid time off
Front Desk / Guest Relations
Coral Crater LLC —Kapolei, HI
- $17.50 an hour
- Weekends as needed
- Sales
- Merchandising
- In-person
- Free parking
- Employee discount
Quick Apply
6d
Pro Shop Assistant
Kapolei Golf Club —Kapolei, HI
- $16 - $19 an hour
- Full-time
- Customer service
- Entry level
Front Desk Clerk - Ka Haku, a Hilton Club
Hilton Grand Vacations —Honolulu, HI
- $35 - $36 an hour
- 8 hour shift
- Writing skills
- English
- High school diploma or GED
- Health insurance
- Dental insurance
6d
Guest Services Agent
INN at SCHOFIELD BARRACKS —Wahiawā, HI
- $20.52 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Event Coordinator
Blaisdell Center Productions —Honolulu, HI
- From $27.26 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Free parking
- Commuter assistance
Quick Apply
Front Desk Agent
Pyramid Hotel Group —Honolulu, HI
- $27.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Front desk
Airline Customer Service Representative (AM Shifts) - $20/hr
Hallmark Aviation Services —Honolulu, HI
- $20 an hour
- Customer service
- Computer literacy
- Basic math
Center Operations Manager
USO —Honolulu, HI
- $60,375 - $90,563 a year
- Full-time
- Background check
- 5 years
- Mid-level
- Tuition reimbursement
- Military leave
Front Desk Agent
Waikiki Banyan —Honolulu, HI
- $27.24 an hour
- Full-time
- Ability to walk for extended periods
- Pass drug screening
- Hotel
- Free parking
- Health insurance
1d
Front Desk Supervisor
Renaissance Honolulu Hotel & Spa —Honolulu, HI
- $35 an hour
- Ability to walk for extended periods
- Writing skills
- Basic math
- 401(k) matching
- Employee discount
Quick Apply
Guest Service Agent
Marriott International, Inc —Honolulu, HI
- $28.67 - $35.84 an hour
- Part-time
- Hotel
- Ability to stand for extended periods
- Entry level
22h

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travel jobs near kapolei hi

Manager, Guest Experience - Ka Haku, a Hilton Club

Hilton Grand Vacations -
Honolulu, HI

Apply Now

Job Details

Full-time
$72,000 - $78,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance
Paid sick time

Qualifications

Customer communication
Team leadership
Employee relationship building
Managing hospitality teams
Supervising experience
Computer skills
Hotel and accommodations guest complaints handling
Cross-functional communication

Full Job Description

The Guest Experience Manager supports Front Office and resort operations by overseeing guest experience initiatives and ensuring consistent delivery of service standards.

The Guest Experience Manager also provides guest-facing leadership, focusing on service recovery, guest engagement, and cross department coordination. This role works closely with leadership teams to identify opportunities to enhance the guest journey and ensure a memorable and personalized experience.

If you are passionate about hospitality, thrive in sophisticated environments, and enjoy leading teams to deliver outstanding service moments, this is an opportunity to make a meaningful impact in one of Hawaiʻi’s most dynamic resort settings!

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

Salary Range: $72,000 - $78,000 annually
Medical, Dental, and Vision insurance from Day One
Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities... and more!

HGV received four out of five stars for promoting work-life balance and family-friendly benefits. It is also named one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over 30 years, our highest honor is the loyalty of our Owners, Members, and Guests. Our dedicated Team Members have earned additional recognition for their remarkable work.

Additional Responsibilities

Serve as a visible front‑of‑house presence, engaging with guests and owners to ensure a welcoming and personalized experience.
Proactively identify and resolve guest concerns, handling service recovery with professionalism and urgency.
Support room assignments and special requests, ensuring guest preferences and expectations are met.
Act as a liaison between guests and internal departments to ensure seamless communication and service delivery.
Partner with Front Office, Housekeeping, Engineering, and other teams to support operational readiness and guest satisfaction.
Monitor guest feedback and identify opportunities to improve service delivery and overall experience.
Support and coordinate guest engagement initiatives, events, or activities that enhance the guest experience.
Ensure service standards are consistently applied across all guest touchpoints.
Provide guidance and support to front‑of‑house teams to reinforce service expectations and best practices.
Assist in developing and improving workflows and processes to enhance efficiency and service quality.
Maintain awareness of VIP arrivals, special events, and high‑priority guests to ensure elevated service delivery.
Communicate effectively with leadership regarding guest trends, concerns, and opportunities.
Promote a culture of service excellence, accountability, and continuous improvement.
Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth.

To fulfill this role successfully, you have the following minimum qualifications and experience:

High school graduate or equivalent experience
At least one year of managerial experience in a hotel, preferably in a Front office capacity.
1+ years of relevant experience
Strong guest service mindset with the ability to deliver personalized and attentive service.
Excellent interpersonal and communication skills.
Proficiency with computer applications for guest tracking, communication, and reporting.
Ability to resolve guest concerns using sound judgment and professionalism.
Strong problem solving and decision-making skills in dynamic environments.
Ability to build effective working relationships across departments.
Strong organizational skills with the ability to manage multiple priorities.
Ability to work in a highly guest-facing, fast paced environment.
Ability to maintain a professional presence consistent with a luxury hospitality environment.
Ability to work a flexible schedule, including weekends, evenings, and holidays as required by operational needs.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Associate’s degree or College Diploma
3+ years of relevant experience
More than 2 years of management or supervisory experience
Prior experience in guest services, front office, or hospitality operations.
Experience in a resort, timeshare, or luxury property.
Experience handling guest relations or service recovery situations.
Familiarity with front office systems and operations.
Experience supporting or coordinating guest programs or events.
Bilingual Japanese communication skills preferred.

When you become part of Hilton Grand Vacations, you join a group committed to helping Owners and Guests make every vacation unforgettable. Hilton Grand Vacations is a top vacation ownership company turning Guests’ vacation dreams into reality.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will provide reasonable accommodation to individuals with disabilities for the application or interview process. We also offer accommodations to perform essential job functions and to receive employment benefits and privileges. Please contact us to request accommodation.

Apply Now

Refine Your Search

travel jobs in kapolei hi

Manager, Guest Experience - Ka Haku, a Hilton Club

Front Desk Agent

Bell Valet Services- Dispatcher - Full Time, $31.80/Hour

Guest Service Agent - Front Desk - Casual

Assistant (Part-time)

Night Auditor

VISITOR INFORMATION PROGRAM ASSISTANT III (DELEGATED)

Front Desk Agent

Guest Service Representative

Front Desk / Guest Relations

Pro Shop Assistant

Front Desk Clerk - Ka Haku, a Hilton Club

Guest Services Agent

Event Coordinator

Front Desk Agent

Airline Customer Service Representative (AM Shifts) - $20/hr

Center Operations Manager

Front Desk Agent

Front Desk Supervisor

Guest Service Agent

I want to receive the latest job alert for travel in kapolei hi

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