Top 1294 Patient services representative Jobs in Lakewood, Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Admitting worker SR-ED Registration-Part time-Lakewood-Evenings
University of California, Irvine —Lakewood, CA
- $26.71 - $33.18 an hour
- Part-time
- Background check
- Customer service
- Computer literacy
- Health insurance
- Retirement plan
Patient Services Advocate II
AltaMed Health Services Corporation —Bellflower, CA
- $25.00 - $29.38 an hour
- Full-time
- Background check
- Spanish
- BLS Certification
- 403(b) matching
- Paid holidays
6d
Patient Access Representative II - Per Diem, Evening/Mid (Bellflower)
Los Angeles Community Hospitals —Bellflower, CA
- $28 an hour
- Per diem
- Hospital
- Computer literacy
- English
14d
Front Desk Representative
VIACARE COMMUNITY HEALTH CENTER —Bellflower, CA
- $24.00 - $26.01 an hour
- 8 hour shift
- Administrative experience
- High school diploma or GED
- Driver's License
Quick Apply
5d
Scheduling Coordinator I
AltaMed Health Services Corporation —Norwalk, CA
- $25.75 - $32.19 an hour
- Full-time
- Background check
- Spanish
- English
- 403(b) matching
- Paid holidays
Patient Access Representative II - Per Diem, Variable (Bellflower)
Los Angeles Community Hospitals —Bellflower, CA
- $28 an hour
- Per diem
- Hospital
- Computer literacy
- Adults
Front Desk Receptionist
The Joint Chiropractic —Lakewood, CA
- $18 an hour
- Part-time
- High school diploma or GED
- Clinic
- Ability to lift 50 pounds
Quick Apply
21h
Admissions Assistant - Artesia Palms Care Center
Artesia Palms Care Center —Artesia, CA
- $25 - $35 an hour
- Full-time
- Customer service
- Organizational skills
- Communication skills
Quick Apply
Unit Secretary - 4 East Outpatient FT Days
Torrance Memorial Medical Center —Torrance, CA
- $25.00 - $32.95 an hour
- Full-time
- Clinic
- Outpatient
- Entry level
Quick Apply
RECEPTIONIST
Del Amo Behavioral Health System —Torrance, CA
- $23.00 - $36.74 an hour
- PRN
- Adults
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Patient Service Representative
Ocean View Psychiatric Hospital —Long Beach, CA
- $30 - $32 an hour
- 12 hour shift
- Background check
- CPR Certification
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Patient Access Rep II - Patient Access Contact Center - Breast Center - Full-Time, Remote Eligible, Days
Cedars-Sinai —Los Angeles, CA
- $25.00 - $37.74 an hour
- 8 hour shift
- Remote
- Hospital
- HIPAA
- Mid-level
9d
Patient Account Registrar
La Palma Intercommunity Hospital —La Palma, CA
- $26.38 an hour
- Per diem
- Acute care
- Hospital
- Customer service
5d
Medical Receptionist/Front Desk
Nathan E. Lavid, MD —Long Beach, CA
- $24 - $25 an hour
- Part-time
- Medical office experience
- Office
- Administrative experience
Quick Apply
Patient Access Representative - Per Diem
UCLA Health —Los Angeles, CA
- $41.32 an hour
- Weekends as needed
- Spanish
- Microsoft Outlook
- Basic math
7d
Receptionist- Outpatient Center
Roots Through Recovery —Long Beach, CA
- $20 - $25 an hour
- Full-time
- LVN
- Psychiatry
- Addiction Medicine
Quick Apply
Customer Service – REMOTE
MicroArt Semi Permanent Makeup —Los Angeles, CA
- $150,000 - $300,000 a year
- Remote
- Microsoft Outlook
- 2 years
- Communication skills
Medical Receptionist / Part Time / Long Beach
Women's Advantage Physical Therapy, Inc —Long Beach, CA
- $19 - $20 an hour
- Part-time
- Google Workspace
- Clinic
- Entry level
- Health insurance
- Paid time off
Quick Apply
Registration Coordinator
Long Beach Memorial Medical Center —Long Beach, CA
- $22.89 - $33.18 an hour
- 8 hour shift
- Bilingual
- Hospital
- Mid-level
- Health insurance

I want to receive the latest job alert for patient services representative in lakewood, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

patient services representative jobs near lakewood, ca

Patient Access Representative II jobs in Bellflower, CA

Medical Assistant jobs in Long Beach, CA

Patient Access Representative jobs in Los Angeles, CA

Unit Secretary jobs in Torrance, CA

Patient Access Representative II jobs in Los Angeles, CA

Member Services Representative jobs in Long Beach, CA

Receptionist jobs in Torrance, CA

Behavioral Health Coordinator jobs in Long Beach, CA

Front Desk Receptionist jobs in Lakewood, CA

Patient Advocate jobs in Bellflower, CA

Medical Receptionist jobs in Long Beach, CA

Patient Registrar jobs in La Palma, CA

Scheduling Coordinator jobs in Mechanicsburg, PA

Scheduling Coordinator jobs in St. Louis, MO

Scheduling Coordinator jobs in Vermont

Remote Coordinator jobs in Boston, MA

Scheduling Coordinator jobs in Montgomery, AL

Supply Chain Coordinator jobs in Remote

Patient Access Representative Ii jobs in Dallas, TX

Patient Access Representative Ii jobs in Glendale, AZ

Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

patient services representative jobs in lakewood, ca

Member Service Representative

Admitting worker SR-ED Registration-Part time-Lakewood-Evenings

Patient Services Advocate II

Patient Access Representative II - Per Diem, Evening/Mid (Bellflower)

Front Desk Representative

Scheduling Coordinator I

Patient Access Representative II - Per Diem, Variable (Bellflower)

Front Desk Receptionist

Admissions Assistant - Artesia Palms Care Center

Unit Secretary - 4 East Outpatient FT Days

RECEPTIONIST

Patient Service Representative

Patient Access Rep II - Patient Access Contact Center - Breast Center - Full-Time, Remote Eligible, Days

Patient Account Registrar

Medical Receptionist/Front Desk

Patient Access Representative - Per Diem

Receptionist- Outpatient Center

Customer Service – REMOTE

Medical Receptionist / Part Time / Long Beach

Registration Coordinator

I want to receive the latest job alert for patient services representative in lakewood, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected