Top 59 Customer experience coordinator Jobs in Lansing, Mi

Office Coordinator
Pasadena Villa Outpatient —Lansing, MI
- Full-time
- CPR Certification
- Clean driving record
- Current TB test
- Health savings account
- AD&D insurance
Quick Apply
5d
Customer Care Coordinator
Ayers Basement Systems LLC —Lansing, MI
- $21 - $24 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
OFFICE COORDINATOR
University of Michigan Health Sparrow —Lansing, MI
- Part-time
- CPR Certification
- Microsoft Excel
- Hospital
10d
Front Desk Coordinator
Smile Doctors Affiliate —DeWitt, MI
- Full-time
- Bilingual
- Writing skills
- Administrative experience
- Paid holidays
- Disability insurance
Quick Apply
1d
Coordinator Office
McLaren Health Care —Lansing, MI
- Full-time
- Surgery
- Mid-level
- Office
Dental Front Desk Coordinator (FT)
Bright Direction Dental LLC —Lansing, MI
- Full-time
- Dental office
- Administrative experience
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
7d
Maintenance Coordinator - Trucking
Sharp Transit —Webberville, MI
- $1,000 - $1,100 a week
- Weekends as needed
- Microsoft Word
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
3d
Bookkeeper and HR Coordinator
NAI Mid-Michigan —Okemos, MI
- Full-time
- Hybrid work
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Family and Community Coordinator - Michigan Connections Academy
Connections Education —Okemos, MI
- Weekends as needed
- Remote
- Bilingual
- Customer service
- Mid-level
3d
Distribution Center Coordinator/Lead
Clopay —Lansing, MI
- $24 - $26 an hour
- Full-time
- Customer service
- Computer literacy
- Mid-level
Quick Apply
11d
Facilities Coordinator, Exterior Services
PH FM LLC —DeWitt, MI
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
Customer Experience (CX) Coordinator (Marketing/Communications)
MERS of Michigan —Lansing, MI
- Hybrid work
- Marketing
- Mid-level
- Office
- Retirement plan
Patient Care Coordinator | Patient Experience & Growth
Peak Performance Physical Therapy —Mason, MI
- Full-time
- HIPAA
- Clinic
- Outpatient
Quick Apply
11d
Property Management Coordinator
Boji Group —Lansing, MI
- $60,000 - $70,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
Quick Apply
12d
Manufacturing Customer Service Office Support Coordinator
ETM Enterprises —Grand Ledge, MI
- $20 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
- Health savings account
- Health insurance
Quick Apply
8d
Academic Program Coordinator
Michigan State University —East Lansing, MI
- Full-time
- Hybrid work
- Mid-level
- Office
- University
3d
Housing Coordinator - Public Housing - Part Time
Ingham County —Okemos, MI
- $18.04 an hour
- Part-time
- Experience working with individuals with disabilities
- Writing skills
- Mid-level
Intake Coordinator (part-time weekend nights)
Brightwell Behavioral Health —Lansing, MI
- Part-time
- Associate's degree
- Communication skills
- Entry level
Quick Apply
Inventory Coordinator
Block Imaging Parts & Service LLC —Holt, MI
- Ability to walk for extended periods
- Mid-level
- Forklift
Distribution Center Coordinator/Lead
Clopay Corporation —Lansing, MI
- $24 - $26 an hour
- Full-time
- Customer service
- Computer literacy
- Mid-level
11d

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Office Coordinator

Pasadena Villa Outpatient -
Lansing, MI

Quick Apply

Job Details

Full-time
5 days ago

Benefits

Health savings account
AD&D insurance
Health insurance
Dental insurance
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Referral program

Qualifications

CPR Certification
Employee relationship building
Administrative experience
High school diploma or GED
Client database systems
Driver's License
Mental health facility experience
First Aid Certification
CRM system proficiency

Full Job Description

Why You Will Love Working With Us!

At Pasadena Villa Outpatient, we are a dynamic, dedicated, and growing team of professionals deeply passionate about providing evidence-based and personalized clinical care for behavioral health conditions. Pasadena Villa Outpatient is a leading provider of mental health treatment services across the region. As part of Odyssey Behavioral Healthcare, we support individuals along their treatment and recovery journey through integrated mental health treatment services along a full continuum of care including intensive residential, partial hospitalization, and intensive outpatient services.

Our team’s foundation is client centered care and clinical excellence through our 5-star service commitment – Respect, Accountability, Integrity, Flexibility, Collaboration, and Service. We are committed to our team and our team is committed to our clients!

Located in the heart of Lansing, Michigan, Pasadena Villa Outpatient Lansing provides convenient access to local amenities and surrounding communities. Our facility is dedicated to supporting adults (18+), offering specialized care for mental health challenges such as depression, anxiety, bipolar disorder, and personality disorders.

Join our team! Be part of our amazing vision of changing lives empowering each client’s inherent strengths making a difference in countless lives, while being part of a larger nationwide network that is growing each day!

What we offer

Collaborative environment dedicated to clinical excellence
Multiple Career Development Pathways
Company Supported Continuing Education & Certification
Multiple Health Plan Design Options Available
Flexible Dental & Vision Plan Options
100% Company Paid EAP Emotional Well-Being Support
100% Company Paid Critical Illness (with health enrollment plan)
100% Company Paid Life & ADD
401K with Company Match
Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
Generous Team Member Referral Program
Parental Leave

Position Summary

The Office Coordinator provides customer service and support for day-to-day operations of a highly specialized mental health treatment center offering intensive outpatient and partial hospitalization programming. Position is responsible for client relationship management, client payment collections, medical records management and quality assurance, facility management, and supporting on-site admissions processes.

Relationships and Contacts

Within the organization: Initiates and maintains frequent and close working relationships with local team members and peers throughout the organization.

Outside the organization: Initiates and maintains strong professional relationships with clients and families, referral partners and vendors, as needed.

Position Responsibilities

Essential Responsibilities

Greets clients and guests in a warm and welcoming manner.
Ensures facility is welcoming, tidy, and well maintained.
Responsible for using Regions OnePass to make these deposits.
Conducts all medical records activities in a highly confidential manner consistent with both clinical needs and other documentation requirements.
Facilitates communications with the Admissions Coordinator and/or Executive Director as needed for each admission.
Assists with the admissions process, creates client’s medical record, and provides new client orientation.
Tracks and maintains a variety of reports in a timely and accurate manner.
Ensures all required safety inspections and other tasks required for licensure are completed within regulatory guidelines.
Responsible for tasks associated with maintaining phone system and IT equipment utilizing help desk staff.

Additional Responsibilities

Can be relied upon to be at work as scheduled and is rarely absent from work, notifying the supervisor if absent.
Reads, understands, and adheres to all company policy statements on ethics, conduct, and conflict of interests; adheres to facility policies, procedures, rules, and regulations.
Maintains positive attitude and acts as a team player with others on the team.
Attends and completes all trainings within assigned time frames as required by the facility.
Main point person to check in clients, order meals/supplies, upload receipts, complete admission paperwork, accept deliveries and be available as needed for client supervision.
Performs other activities as requested, assumes other appropriate operational responsibilities as necessary.
Provides backup support to the admissions coordinators for inquiries directed to the facility.
Provides general administrative support, as needed.

Requirements

Education and Experience

Position requires a High School diploma or equivalent. Bachelor’s degree preferred, and a minimum of two years of administrative experience in a behavioral health setting. Must have knowledge of behavioral health terminology and experience with Salesforce CRM or other client relationship management software. Experience working with physicians and therapist, strongly preferred.

Physical Requirements

While performing the duties of this job, the employee will be required to communicate with peers/general public, clients and/or vendors.
Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time.
While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch or crawl, taste, or smell.
Ability to move 25 pounds.

Other Requirements

Position requires incumbent to have a valid driver’s license and acceptable driving record.
Clearance of TB test and any other mandatory state/federal requirements.
Current CPR and First Aid certification.

Skill Competencies

Demonstrates knowledge of and adherence to confidentiality standards, to include HIPAA.
Demonstrates a high level of customer service.
Demonstrates a high level of attention to detail.
Demonstrates excellent verbal and written communication skills.
Demonstrates proficiency with technology.
Demonstrates proficiency with Microsoft Office Suite, to include Excel.
Demonstrates alignment with company mission, core values and treatment philosophy.

Pasadena Villa Outpatient provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”

ISJPOP

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Refine Your Search

customer experience coordinator jobs in lansing, mi

Office Coordinator

Customer Care Coordinator

OFFICE COORDINATOR

Front Desk Coordinator

Coordinator Office

Dental Front Desk Coordinator (FT)

Maintenance Coordinator - Trucking

Bookkeeper and HR Coordinator

Family and Community Coordinator - Michigan Connections Academy

Distribution Center Coordinator/Lead

Facilities Coordinator, Exterior Services

Customer Experience (CX) Coordinator (Marketing/Communications)

Patient Care Coordinator | Patient Experience & Growth

Property Management Coordinator

Manufacturing Customer Service Office Support Coordinator

Academic Program Coordinator

Housing Coordinator - Public Housing - Part Time

Intake Coordinator (part-time weekend nights)

Inventory Coordinator

Distribution Center Coordinator/Lead

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