Top 1667 Technical lead Jobs in Manhattan, Ny

Technical Support Lead
Persistent Systems —New York, NY
- $120,000 - $151,000 a year
- Full-time
- Computer Science
- Mid-level
- Continuous improvement
- Disability insurance
- Health insurance
Lead Security Technician – Enterprise Access Control & CCTV (Westchester NY)
Care Security Systems Inc. —Westchester County, NY
- $35 - $45 an hour
- 8 hour shift
- Inventory control
- Mid-level
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
Lead Diesel Mechanic
Sims Metal —Jersey City, NJ
- $100,000 - $110,000 a year
- Full-time
- Background check
- 7 years
- Supervising experience
- Health savings account
- Health insurance
Quick Apply
FPGA Design Manager / Section Lead
BAE Systems Inc. —Totowa, NJ
- $153,377 - $260,743 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer Science
- Master's degree
- Health savings account
- Paid holidays
Lead Diagnostic Tech | Earn $120K+ Flat Rate Pay - 2094
Promotive —Staten Island, NY
- $100,000 - $120,000 a year
- Overtime
- Driver's License
- Mentoring
- Senior level
- Paid training
- Health insurance
Quick Apply
Radiological Technician (Lead) - Mount Sinai West - Monday- Friday 4pm-12am
Mount Sinai West —New York, NY
- $59.87 an hour
- Full-time
- Background check
- Hospital
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Directional Drill Operator/Drill Team Lead
E-Technical Staffing Inc. —New York, NY
- $25 - $30 an hour
- Temporary
- Background check
- Clean driving record
- Construction site
- Paid time off
- Professional development assistance
Quick Apply
Lead Underwriter, Property Cedant Facultative Reinsurance, North America
SCOR —New York, NY
- $290,000 - $390,000 a year
- Hybrid work
- 11+ years
- Office
- Accounting
- AD&D insurance
- Paid holidays
13d
Lead Estimator (Geotechnical - Deep Excavation & Foundations)
Skanska USA —Queens, NY
- $144,500 - $166,500 a year
- Full-time
- Background check
- 5 years
- Bachelor's degree
- Employee stock purchase plan
- 401(k) matching
Senior Quality Leader
Packaging Technologies & Inspection, LLC —Hawthorne, NY
- $85,000 - $115,000 a year
- Full-time
- OSHA
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Lead Electrician
Pink Sparrow Scenic —Long Island City, NY
- $37 - $41 an hour
- Full-time
- Carpentry
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
3d
Software Engineer Tech Lead
Rad Hires —New York, NY
- $180,000 - $210,000 a year
- Full-time
- Hybrid work
- Management
- System design
- Office
- Paid parental leave
- Disability insurance
Quick Apply
Aviation Leasing and Trading, Origination Lead
Macquarie Group Limited —New York, NY
- $200,000 - $300,000 a year
- Full-time
- Office
- Mentoring
- Senior level
- Paid parental leave
- Health savings account
Change & Release Management Lead - Wealth Management
WISSEN TECHNOLOGY PRIVATE LIMITED —New York, NY
- Full-time
- Azure
- Computer Science
- Office
- Disability insurance
- Health insurance
Quick Apply
Lead Sales and Repair Technician
The Invincible Brand —Spring Valley, NY
- $18 - $20 an hour
- Full-time
- Customer service
- Mid-level
- Windows
Quick Apply
SVP - Lead Underwriter, Construction, Cedant Facultative Reinsurance
SCOR —New York, NY
- $290,000 - $392,500 a year
- Hybrid work
- 11+ years
- Office
- Accounting
- AD&D insurance
- Paid holidays
13d
Software Engineer Tech Lead
Rad Hires —Manhasset, NY
- $180,000 - $210,000 a year
- Full-time
- Hybrid work
- Management
- System design
- Office
- Paid parental leave
- Disability insurance
Quick Apply
Software Engineer Tech Lead
Rad Hires —Newark, NJ
- $180,000 - $210,000 a year
- Full-time
- Hybrid work
- Management
- System design
- Office
- Paid parental leave
- Disability insurance
Quick Apply
Senior Lead Field Architect
Braze —New York, NY
- $166,000 - $310,000 a year
- Salesforce
- System design
- Senior level
- Paid parental leave
- Health insurance
Quick Apply
14d
Lead MRI Technologist
Lenox Hill Radiology —New York, NY
- $50 - $65 an hour
- Full-time
- BLS Certification
- Mid-level
- Clinic
- Health savings account
- Health insurance

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Technical Support Lead

Persistent Systems -
New York, NY

Apply Now

Job Details

Full-time
$120,000 - $151,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Gym membership

Qualifications

Technical support via phone
Phone communication
Managing clients in a customer support role
Hardware support
Networking equipment (troubleshooting support)
IP networking
Customer support
Technical Proficiency
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Job Description & Responsibilities:

Persistent Systems is seeking a Technical Support Lead to join our growing team in support of our Wave Relay product line. This role will lead the Technical Support function, providing direct customer support, maintaining support continuity, and helping improve the tools, documentation, and workflows that enable an excellent support experience. This is an ideal opportunity for a technically strong, customer-focused professional who wants to lead a growing team.

Position Responsibilities

Provide technical support to customers and end users for Wave Relay products, including phone, email, and ticket-based support
Serve as a reliable backup and partner within the Technical Support function to ensure continuity of support coverage
Troubleshoot networking, hardware, software, and product configuration issues, and drive issues through resolution or escalation
Conduct testing and validation on new and existing products, features, and software builds
Build, maintain, and improve product documentation, troubleshooting guides, and support knowledgebase content
Monitor and manage ticket queues, document issues thoroughly, and ensure timely follow-up with customers and internal stakeholders
Identify recurring issues, support trends, and workflow gaps, and recommend improvements to support platforms, processes, and escalation paths
Partner cross-functionally with Engineering, IT, Operations, Product Management, and other internal teams to improve support effectiveness and customer outcomes
Communicate technical concepts clearly to both technical and non-technical audiences
Contribute to support readiness by improving internal documentation, repeatable processes, and coverage planning

Job Qualifications & Experience :

Minimum Qualifications

2+ years of experience in technical support, product support, helpdesk, field support, or another customer-facing technical role
Strong understanding of IP networking, network configuration, and troubleshooting
Experience supporting hardware and software products in a remote troubleshooting or helpdesk environment
Excellent written and verbal communication skills, including phone-based customer support
Ability to document issues clearly, manage multiple priorities, and follow through to resolution
Experience with ticketing, CRM, or support platforms such as Salesforce, Jira, Microsoft or similar systems
Technical aptitude in IT, networking, communications systems, radio technology, or related fields
Must be eligible to obtain a United States Security Clearance

Preferred Qualifications

Experience supporting wireless communications, RF systems, MANET technologies, or tactical communications products
Familiarity with Wave Relay products or similar networking and radio systems
Associate or bachelor’s degree in electrical engineering, computer engineering, computer science, information technology, or a related technical field, or equivalent practical experience
Experience creating technical documentation, knowledgebase content, or training materials
Experience working directly with customers in high-pressure support environments
Demonstrated ability to identify process improvements and advocate for operational changes across internal teams
Experience conducting structured products or regression testing
Ability to translate customer issues into actionable feedback for engineering and business operations teams

What Success Looks Like

Customers receive responsive, professional, and technically credible support
Support coverage is more resilient and less dependent on temporary internal backfill
Documentation and knowledge resources become more useful and easier to maintain
Support tools and workflows improve over time through proactive ownership
The Technical Support function becomes more scalable, communicative, and forward-looking

The base pay for this role can vary from $120,000 to $151,000 a year based on the selected individual's education and experience. Persistent Systems, LLC offers a comprehensive benefits package including medical, dental, vision, life, and disability insurance; paid time off; flexible spending accounts; 401(k) plan with company match; fitness membership reimbursement; tuition assistance; mental health benefits; and veterinary benefits. We will accept applications on a rolling basis until the role is filled.

Company Overview :

Headquartered in New York City since 2007, Persistent Systems, LLC is a global communications technology company which develops, manufactures, and integrates a patented and secure Mobile Ad Hoc Networking (MANET) system: Wave Relay®. The company’s industry leading R&D team has designed wireless networking protocols to support their cutting-edge Wave Relay® system and technology. Wave Relay® is capable of running data, video, voice and other applications under the most difficult and unpredictable conditions. Their suite of products is field proven and utilized in Commercial, Military, Government, Industrial, Agriculture, Robotics, and Unmanned System markets.

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Refine Your Search

technical lead jobs in manhattan, ny

Technical Support Lead

Lead Security Technician – Enterprise Access Control & CCTV (Westchester NY)

Lead Diesel Mechanic

FPGA Design Manager / Section Lead

Lead Diagnostic Tech | Earn $120K+ Flat Rate Pay - 2094

Radiological Technician (Lead) - Mount Sinai West - Monday- Friday 4pm-12am

Directional Drill Operator/Drill Team Lead

Lead Underwriter, Property Cedant Facultative Reinsurance, North America

Lead Estimator (Geotechnical - Deep Excavation & Foundations)

Senior Quality Leader

Lead Electrician

Software Engineer Tech Lead

Aviation Leasing and Trading, Origination Lead

Change & Release Management Lead - Wealth Management

Lead Sales and Repair Technician

SVP - Lead Underwriter, Construction, Cedant Facultative Reinsurance

Software Engineer Tech Lead

Software Engineer Tech Lead

Senior Lead Field Architect

Lead MRI Technologist

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