Top 57 Assistant front office manager Jobs in Maryland

Assistant Manager – Front Office
Marriott International, Inc —National Harbor, MD
- $86,000 - $114,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
General Manager
Home2 Suites by Hilton Ocean City Bayside —Ocean City, MD
- $70,000 - $80,000 a year
- Full-time
- Microsoft Excel
- Writing skills
- English
- Health insurance
- 401(k)
Quick Apply
Administrative Assistant
Asplundh Electrical Testing, LLC —Baltimore, MD
- $25 - $30 an hour
- Overtime
- Microsoft Excel
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Administrative Assistant - St. Mary of the Mills School - Laurel Maryland
St. Mary of the Mills School - Laurel Maryland —Laurel, MD
- $20 - $22 an hour
- Full-time
- Office
- High school diploma or GED
- Trade school
Quick Apply
School Counseling Secretary
Howard County Public School System —Howard County, MD
- Overtime
- Writing skills
- Mid-level
- Office
- Paid time off
- Food provided
6d
Hotel Assistant Front Desk Manager
Renaissance Baltimore Harborplace Hotel —Baltimore, MD
- $64,000 - $68,000 a year
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
DHS USCIS RAIO On-Site Administrative and Executive Assistant
Terrestris Global Solutions —Camp Springs, MD
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Tuition reimbursement
- Retirement plan
Quick Apply
Office Manager/Administrative Assistant
ARAA Home Care, LLC —Havre de Grace, MD
- $800 - $1,000 a week
- Weekends as needed
- Background check
- Google Workspace
- Microsoft Excel
- Paid training
- Paid holidays
Quick Apply
3h
Front Desk/Administrative Assistant
Dominion Residence Of Maryland Inc —Lanham, MD
- $15 an hour
- Full-time
- Background check
- Research
- Office
- COVID-19 protective measures
- Health insurance
Quick Apply
Assistant General Manager
Springhill Suites Annapolis —Annapolis, MD
- Mid-level
- Hotel
- Front desk
- Paid holidays
- Disability insurance
Quick Apply
Administrative Assistant / Receptionist
GOODWILL IND OF THE CHESAPEAKE INC —Baltimore, MD
- $19.38 an hour
- Microsoft Excel
- Microsoft Outlook
- Office
Quick Apply
Assistant General Manager
Stonebridge —Ocean City, MD
- Weekends as needed
- Microsoft Excel
- Ability to walk for extended periods
- Data analysis skills
- Disability insurance
- Health insurance
Quick Apply
13d
Assistant Front Office Manager| Hilton BWI Baltimore| Linthicum, MD
PM Hospitality Strategies, Inc. —Linthicum Heights, MD
- Weekends as needed
- Mid-level
- Hotel
- Ability to lift 50 pounds
Quick Apply
Administrative Coordinator
Anne Arundel Community College —Arnold, MD
- $25.29 - $31.61 an hour
- Full-time
- Inventory management
- Research
- Mid-level
3h
Office Assistant- Student Life
Harford Community College —Bel Air, MD
- $17.21 - $22.38 an hour
- Part-time
- Microsoft Outlook
- Office
- Windows
- 403(b)
J1 - Management Trainee - Rooms Division (Assistant Front Office Manager)
Pyramid Hotel Group —Saint Michaels, MD
- $55,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Conflict management
- Health insurance
- Dental insurance
7d
Assistant Project Manager
Electrical Test Tech —Lanham, MD
- From $62,000 a year
- Full-time
- Microsoft Excel
- Office
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Operations Assistant
DC Dynasty LLC —Fort Washington, MD
- $20 an hour
- Email
- Entry level
- Employee discount
Quick Apply
Branch Assistant
Long & Foster Real Estate —Lutherville-Timonium, MD
- $20 - $30 an hour
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Health insurance
Hotel Assistant General Manager
Rod 'N' Reel, Inc. —Chesapeake Beach, MD
- $82,000 - $92,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Ability to walk for extended periods
Quick Apply
13d

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Assistant Manager – Front Office

Marriott International, Inc -
National Harbor, MD

Apply Now

Job Details

Full-time
$86,000 - $114,000 a year

Qualifications

Employee relationship building

Full Job Description

Additional Information
Job Number26053333
Job CategoryRooms & Guest Services Operations
Location201 Waterfront St, National Harbor, Maryland, United States, 20745
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $86,000-$114,000 annually
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

assistant front office manager jobs in maryland

Assistant Manager – Front Office

General Manager

Administrative Assistant

Administrative Assistant - St. Mary of the Mills School - Laurel Maryland

School Counseling Secretary

Hotel Assistant Front Desk Manager

DHS USCIS RAIO On-Site Administrative and Executive Assistant

Office Manager/Administrative Assistant

Front Desk/Administrative Assistant

Assistant General Manager

Administrative Assistant / Receptionist

Assistant General Manager

Assistant Front Office Manager| Hilton BWI Baltimore| Linthicum, MD

Administrative Coordinator

Office Assistant- Student Life

J1 - Management Trainee - Rooms Division (Assistant Front Office Manager)

Assistant Project Manager

Operations Assistant

Branch Assistant

Hotel Assistant General Manager

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