Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The OI Provider Sales Readiness team oversees portfolio-wide resources for existing and new sales and market facing team members responsible for over $1 billion in commercial sales. In this role, you will define the strategic vision and drive the modernization of learning, readiness, and capability-building programs, ensuring sales and market facing professionals are equipped with the skills, knowledge, and tools needed to succeed in an evolving marketplace. By leveraging AI-powered learning technologies, innovative digital solutions, and cross-functional partnerships, you will create scalable, data-driven training experiences that enhance onboarding, accelerate skill development, improve adoption of key initiatives, and strengthen overall sales performance. This role is ideal for a forward-thinking leader who is passionate about modernizing and transforming workforce development, advancing sales effectiveness through technology, and delivering measurable business impact by equipping market-facing teams with modern, relevant, and future-ready learning experiences that are available when needed and deliver high impact across the Provider commercial organization.
You will reimagine how market-facing teams build knowledge and skills by shifting from traditional classroom-based approaches to dynamic, AI-enabled, digital-first learning solutions that align with the expectations of today's technology-savvy workforce to accelerate onboarding, strengthen adoption of key initiatives, and continuously build sales capabilities at scale. Partnering across highly matrixed stakeholder groups, you will drive innovation in training strategy, modernize content creation and delivery, and ensure learning programs evolve alongside changing market demands and workforce preferences. A key focus of this role is establishing a robust certification framework that requires sales and market-facing team members to validate their knowledge, demonstrate proficiency, and earn certifications that reflect their ongoing professional development, readiness, and expertise in critical business capabilities.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
-
Establish strategic priorities and roadmap for modernizing sales readiness, learning, and enablement resources across the Optum Insight Provider portfolio, leveraging emerging digital trends and enterprise-approved AI-powered tools
-
Drive execution across cross-functional teams, aligning Product, Business, Sales, and Enablement stakeholders to deliver scalable programs that improve sales effectiveness and stakeholder outcomes
-
Develop, refine, and promote modernized sales training and education programs, including interactive curriculum-based journeys, role-based training, coaching assets, and sales certifications or badges
-
Solve complex challenges by identifying readiness gaps, removing adoption barriers, and translating field needs into practical learning and development solutions
-
Champion adoption of modern tools and intelligent technologies across teams by setting advancement goals, measuring progress, and continuously improving workflows and program effectiveness
-
Lead ongoing management and optimization of Sales Toolkit learning and development resources to ensure content is current, accessible, and aligned to commercial priorities
-
Influence the effectiveness of key business initiatives by using data, stakeholder feedback, and enterprise-approved AI tools to streamline processes, automate tasks, and improve execution quality across the Provider commercial office
-
Strategic thinker with a proven ability to develop, implement, and deliver
-
Adept at listening, providing feedback, fostering collaboration, and challenging the status quo
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
-
7+ years of experience with sales training and / or adult learning program development
-
5+ years of experience collaborating with cross-functional, highly matrixed teams
-
3+ years of experience in the healthcare industry (e.g., revenue cycle management, clinical utilization management, healthcare analytics, or related fields)
-
Demonstrated experience engaging and motivating sales and market facing teams
-
Demonstrated experience and ability to adapt technology and incorporate digital tools and platforms to enhance sales and market facing readiness
-
Demonstrated understanding of market trends and ability to adapt training programs accordingly
-
Experience influencing senior stakeholders and driving alignment without direct authority
-
Proficiency with Salesforce CRM and Microsoft Office Suite (Teams, PowerPoint, Excel)
-
Demonstrated ability to manage programs and projects independently from start to finish
-
Demonstrated facilitation skills with ability to translate insights into actionable plans and operational execution
-
Able and willing to travel approximately 10% of the time as business needs dictate
Preferred Qualifications:
-
Experience leveraging modern AI productivity tools or automation (e.g., generative AI, automated content creation) to streamline business processes and support sales training content creation
-
Knowledge of healthcare billing, revenue cycle management, or clinical utilization management software solutions
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
