Top 67 Customer service Jobs in Mattoon Il

Customer Support Center Manager I
First Mid —Mattoon, IL
- $24.52 - $30.65 an hour
- 5 years
- Mid-level
- Associate's degree
- Health savings account
- Employee stock purchase plan
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10d
Customer Service Representative/Retail Banker
Washington Savings Bank —Mattoon, IL
- $19 - $24 an hour
- Full-time
- Hybrid work
- Background check
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
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Customer Service Representative
American Way Storage, LLC —Mattoon, IL
- From $18 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- Customer service
- 401(k)
- Paid time off
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14d
Front Desk Associate (7AM - 3PM)
Clarion Pointe —Mattoon, IL
- $15 an hour
- Full-time
- Background check
- Hospitality
- Customer service
- Free parking
- Paid time off
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11d
Customer Service Representative - State Farm Agent Team Member
Kenzi Cheesewright - State Farm Agent —Charleston, IL
- $45,000 - $90,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
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Front Desk Receptionist
Douglas County Health Center - Douglas County Health Department —Tuscola, IL
- $17.25 - $22.50 an hour
- Full-time
- Bilingual
- High school diploma or GED
- Cleaning
- Health savings account
- Paid holidays
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3d
Customer Service Associate I
Dollar Tree —Mattoon, IL
- $15.00 - $15.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Front Desk
Douglas County Health Department —Tuscola, IL
- $17.25 - $22.50 an hour
- Full-time
- Bilingual
- High school diploma or GED
- In-person
- Paid holidays
- Loan repayment program
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3d
Front Desk Patient Coordinator
Back To Health Disc Centers of America —Charleston, IL
- From $16 an hour
- Full-time
- In-person
- Entry level
- Wellness program
- Paid time off
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1d
Client Retention Specialist
Rent One —Mattoon, IL
- $16 - $17 an hour
- Full-time
- No experience needed
- Driver's License
- Entry level
- AD&D insurance
- Paid holidays
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Customer Service Coordinator
Herff Jones —Arcola, IL
- From $21 an hour
- Full-time
- English
- Mid-level
- Office
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Medical Receptionist / Front Desk
FYZICAL Therapy and Balance Centers —Sullivan, IL
- Part-time
- Computer literacy
- High school diploma or GED
- US work authorization
- Opportunities for advancement
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Customer Service Associate I
Family Dollar —Mattoon, IL
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Care Specialist
Metro Communications and Conxxus —Sullivan, IL
- $18 an hour
- Overtime
- Background check
- High school diploma or GED
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Service/Sales
Home Depot —Mattoon, IL
- $16 - $19 an hour
- Entry level
Customer Service Representative (Part-Time)
Dayton Freight —Arcola, IL
- From $18 an hour
- Part-time
- Office
- Data entry
- Organizational skills
U-Haul Associate/Customer Service/Merchandise and Facility Care
Home Again Consignment Shop —Charleston, IL
- $15 an hour
- Part-time
- Heavy lifting
- Sales
- Customer service
Quick Apply
5d
Pro Customer Service/Sales
Home Depot —Mattoon, IL
- $16 - $18 an hour
- Entry level
- Commercial
Cashier / Customer Service Associate
Mach 1 Stores —Charleston, IL
- $15.00 - $15.50 an hour
- Part-time
- Entry level
- Retail sales
- Under 1 year
- Paid holidays
- Health insurance
Quick Apply
14d
Teller CSR
First Financial Bank NA —Charleston, IL
- Extended hours
- Basic math
- High school diploma or GED
- Accounting
- Disability insurance
- Health insurance

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Customer Support Center Manager I

First Mid -
Mattoon, IL

Quick Apply

Job Details

$24.52 - $30.65 an hour
10 days ago

Benefits

Health savings account
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Family leave
Parental leave
Vision insurance
401(k) matching

Qualifications

Managing retail teams
Sales team management
Retail store product knowledge
Banking product expertise
Sales leadership
Associate's degree

Full Job Description

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.

The Customer Support Center Manager oversees the daily operations of the customer support team within our call center hub locations. This role is responsible for ensuring exceptional service delivery and the achievement of performance goals while managing staff and driving continuous improvement to enhance customer satisfaction.

Responsibilities include, but are not limited to:

Oversees operational and referral functions at stand-alone call center hub locations.
Responsible for leading the team to ensure an exceptional customer and team member experience through our contact channels (Phone, Chat, Email, etc.).
Monitor reports to analyze and adjust for department excellence performance.
Acts with confidence by leading change along with answering customer questions and owning customer issues.
Maintains a position of trust and responsibility by keeping all customer or team member information confidential.
Communicates and ensures adherence to all bank initiatives, compliance, security and operational policies and procedures as well as financial loss standards. Communicates corporate initiatives and priorities to ensure direct reports have a clear understanding.
Lead daily and weekly, individual, call center plans, that tie into overall departmental goals. Provides daily motivation and coaching of staff to ensure accountability and achievement of assigned referral goals while leading by change management.
Responsible for leading the team to ensure an exceptional customer and team member experience, by answering questions and owning issues as arise.
Oversees the training of the Contact Center team to operate the departments needs.
Responsible for continual training and development of staff, which includes, but is not limited to the following areas: referrals, operational, customer service, product knowledge, risk management, policies and procedures. Maintains thorough product knowledge.
Conduct performance evaluations, providing recommendations and initiating hiring, discipline, and promotion or termination of staff. Identifies and nurtures the development of talent to aide in succession planning.
Assigns and schedules staff to align with the staffing model to ensure optimal coverage, even distribution of workload to maintain service level targets set at all times including peak volumes and unexpected staffing challenges.
Meets with staff regularly (both 1:1 and in group meetings) to organize referral efforts, communicate procedural/product changes, and resolve issues to optimize performance and employee engagement. Establish regular coaching opportunities with each team member to review goals, quality assurance, and highlight further personal development.
Delegates various operations duties to the team while maintaining overall administrative responsibility.
Completes required training associated with job function and performs related duties as assigned.
Performs other related job duties as assigned.

Qualifications

Education/Experience:

Bachelor’s Degree preferred.
Associates Degree in a related field and minimum 3 years of sales management experience with a proven track record of driving sales, both individually and as a leader of a sales team.
Minimum 5 years of retail sales and customer service experience.

Skills:

Excellent interpersonal, problem-solving and leadership skills.
Ability to multitask and stay organized.
Strong grasp on company products and solutions to align with customer service policies and procedures.

Total Rewards:

Competitive health, dental & vision coverage with HSA match
401(k) with employer match + Employee Stock Purchase Plan
Generous PTO, paid holidays & parental leave
Tuition reimbursement & performance-based bonuses
Visit our Total Rewards page to see our full list of benefits

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

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Refine Your Search

customer service jobs in mattoon il

Customer Support Center Manager I

Customer Service Representative/Retail Banker

Customer Service Representative

Front Desk Associate (7AM - 3PM)

Customer Service Representative - State Farm Agent Team Member

Front Desk Receptionist

Customer Service Associate I

Front Desk

Front Desk Patient Coordinator

Client Retention Specialist

Customer Service Coordinator

Medical Receptionist / Front Desk

Customer Service Associate I

Customer Care Specialist

Customer Service/Sales

Customer Service Representative (Part-Time)

U-Haul Associate/Customer Service/Merchandise and Facility Care

Pro Customer Service/Sales

Cashier / Customer Service Associate

Teller CSR

I want to receive the latest job alert for customer service in mattoon il

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