DHR Health - US:TX:Edinburg - Days
Summary:
FLSA STATUS: Exempt Non-Exempt
MISSION STATEMENT:
Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.
VISION:
Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.
POSITION SUMMARY:
Under the supervision and guidance of a licensed nurse RN, the CNA/Unit Clerk is responsible for assisting with direct patient care within the scope of their practice as well as other work on the unit which supports the patient environment. The CNA/Unit Clerk assists staff to ensure optimal patient care and assists the healthcare team to provide and maintain a clean, safe, and attractive environment for patients. Work will include components of direct patient care, nutrition, observation, documentation, transportation of patients and supplies, and general maintenance of the patient environment. Assist clinical team members by performing a variety of duties for patients within the patient focused care system and under the direction/supervision of a registered nurse. Under the direction/supervision of a registered nurse, this position performs a variety of clerical and receptionist duties for an assigned nursing unit. Assists in the transcribing and processing of physicians orders, maintains patient charts in an accurate manner and maintains adequate unit supplies.
POSITION EDUCATION/ QUALIFICATIONS:
- High School graduate or G.E.D. certificate required.
- Current CNA or Patient Care Tech certification required.
- Current BLS/CPR certification required.
- Must be able to be sensitive to cultural and bilingual issues.
- Good written and verbal communication skills required.
- Ability to read, write and speak English, required.
- Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians
- Prefer hospital experience
JOB KNOWLEDGE/EXPERIENCE:
- Six (6) months – One (1) year continuous experience.
- Strong interpersonal skills, knowledge of proper telephone etiquette, and strong typing skills are highly desired.
- Knowledge of medical terminology a must.
- Must have proficient organizational skills and computer skills
- Must have excellent customer service skills.
- High degree of competency/experience in general.
- Requires good communication and organizational skills.
- Requires reasoning ability and good independent judgment.
Responsibilities:
POSITION RESPONSIBILITIES:
- Promote the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices
- Assist all patients, family members/significant others, physicians, visitors and employees in a friendly manner.
- Introduce self and use caring, thoughtful words either in person or on the telephone.
- Demonstrate ethical and appropriate behavior for clinical environment to include, but not limited to, dignity, patient’s rights and privacy, and the maintenance of confidentiality of patient information.
- If unable to assist an individual in needs, offers to find someone who can.
- Demonstrate proper telephone etiquette. If transferring a telephone call, announces the caller and briefly explains the situation before ending the transfer.
- Always makes eye contact when speaking with patients, family member or significant others, visitors, employees, etc.
- Knock before entering a room or office.
- Address all individuals courteously.
- Keep voice down; do not shout or use improper language.
- Respond to all inquiries promptly and courteously.
- Work together in the spirit of teamwork.
- Share information so that the people who need to be aware of the facts are informed.
- Perform clerical/clinical duties as assigned by the nurse or physician
- Transcribe physicians' orders, and maintain chart records and other files
- Answer phone and route calls to the appropriate parties
- Use resources in an efficient and cost-effective manner.
- Maintain and promote team spirit through active cooperation and collaboration
- Assure that patient equipment and supplies are available and are in operating condition.
- Maintain knowledge of and conforms to Hospital (PCCU) policy/procedures.
- Assist department manager with various clerical duties as directed
- Assist the floor with C.N.A. duties when the unit is short staffed.
- Other duties as assigned.
Other information:
LINES OF REPSONSIBILITIES:
(Chain-of-command)
1. RN Clinical Care Coordinator 2. Chief Nursing Officer
CUSTOMER SERVICE:
Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.
AGE SPECIFIC:
Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.
AMERICANS WITH DISABILITIES ACT: (ADA):
A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.
The following table provides physical requirements that will be associated with, but not limited to, this position:
Light/moderate lifting up to 20 lbs., from the floor to shoulder height.
Must be able to assist other employees with lifting more than 20 lbs.
Light/moderate carrying up to 20 lbs.
Dual simultaneous grasping
Operating office equipment
Operating mechanical equipment
Ability to read and write
Ability to hear verbal communication without aid
Operating Personal Vehicle
Ability to comprehend written/verbal communication
Other: Ability to deal with stress
B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
D. Aptitudes: HIGH 1 2 3 4 5 6 LOW
Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3
Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3
Numerical: Ability to perform arithmetic operations quickly and accurately. 2
Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2
Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3
Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2
Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3
Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3
Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3
Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3
Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3
I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.
Employee Signature: ________________________________ Date: ____________________
Transfer/Hire Date Effective: ________________________.
