Top 7114 Customer experience supervisor Jobs in Missouri

Call Center Manager (Greater St Louis, MO)
Maximus —St. Louis, MO
- $70,250 - $90,500 a year
- Bachelor's degree
- Continuous improvement
- Travel
- Paid holidays
- Disability insurance
11d
Operations Manager
Watchmen Security Services —Raytown, MO
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Construction experience
Quick Apply
Mgr,Strategic Accounts
CVS Health —Missouri
- $54,300 - $145,860 a year
- Full-time
- Remote
- Writing skills
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
11d
Operations Manager
Amazon.com Services LLC —Blue Springs, MO
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Customer Service Support Supervisor - Midwest Core
U.S. Engineering —Kansas City, MO
- $68,000 - $95,000 a year
- Full-time
- Pass drug screening
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
9d
Customer Service Support Supervisor - Midwest Extended
U.S. Engineering —Kansas City, MO
- $68,000 - $95,000 a year
- Full-time
- Pass drug screening
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
9d
Manager, Vocational Case Management
Allsup Employment Services —St. Louis, MO
- $54,600 - $82,500 a year
- Full-time
- Remote
- Background check
- Experience working with individuals with disabilities
- Customer service
- Health savings account
- Paid holidays
Quick Apply
Data Center Site Manager (Relocation Assistance Available)
Serverfarm —Missouri
- $140,000 - $175,000 a year
- Full-time
- 7 years
- Senior level
- Communication skills
- Paid holidays
- Relocation assistance
Team Manager Developmental
Sam's Club —St. Louis, MO
- $70,000 - $95,000 a year
- High school
- Military
- Merchandising
- Paid jury duty
- Disability insurance
2nd Shift Production Supervisor - Forsyth, MO
ADM —Forsyth, MO
- $58,100 - $108,000 a year
- Overtime
- Background check
- Forklift
- 3 years
- Paid parental leave
- Health savings account
Customer Service Supervisor
Andy's Seasoning Inc —St. Louis, MO
- $55,000 - $75,000 a year
- 7 years
- Inventory management
- Mid-level
Quick Apply
Clinical Nurse Manager - Maternal Newborn - Children's Hospital
University of Missouri Health Care —Columbia, MO
- $108,971 - $177,590 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
- Paid holidays
- Health insurance
Estimator - Project Manager
Midwest Machining Solutions —St. Louis, MO
- $78,000 - $90,000 a year
- Full-time
- Mid-level
- Budgeting
- In-person
- AD&D insurance
- Health insurance
Quick Apply
11d
Employment Case Manager
Family and Workforce Centers of America —St. Louis, MO
- $45,000 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Advanced Practice Practitioner Manager (NP/PA)
Mercy Health | GoHealth Urgent Care —St. Louis, MO
- Full-time
- Customer service
- BLS Certification
- ACLS Certification
Quick Apply
Project Manager
Confidential Privately-Held Company —Rogersville, MO
- $65,000 - $110,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
10d
National Vendor and Courier Manager
Crossroads Courier —St. Louis, MO
- $60,000 - $80,000 a year
- Monday to Friday
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Accounts Receivable Manager
Springfield Sign —Springfield, MO
- $45,000 - $55,000 a year
- Full-time
- Background check
- 5 years
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Producing Mortgage Branch Manager
Stockton Mortgage Corporation —St. Louis, MO
- Full-time
- Customer service
- Mid-level
- Business development
- Health savings account
- Health insurance
Quick Apply
Picture Framing & Gallery Manager
Art & Frame Kansas City —Kansas City, MO
- $62,000 - $80,000 a year
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Paid time off
Quick Apply
10d

I want to receive the latest job alert for customer experience supervisor in missouri

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer experience supervisor jobs near missouri

Call Center Manager (Greater St Louis, MO)

Maximus -
St. Louis, MO

Apply Now

Job Details

$70,250 - $90,500 a year
11 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Paid time off
Retirement plan

Qualifications

Customer records maintenance
Staff supervision
Managing teams in a customer support role
Team leadership
Welfare eligibility determination
Client database systems
Medicaid health insurance
Medicaid regulations
Medicaid
Telephone systems
CRM system proficiency
Call center management
Financial assistance program guidance

Full Job Description

Essential Duties and Responsibilities:

Oversee the daily operations of a call center team to ensure performance metrics are met.
Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures. Provide updates to staff regarding these policies and procedures.
Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
Monitor call center compliance with ISO standards as applicable.
Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
Responsible for identifying and resolving issues, problems, and concerns with employees.
Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
Provide direction to staff when complaints are escalated to management level.

Minimum Requirements

Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Must be willing and able to work onsite in greater St. Louis, MO.
Experience with a large-scale telephony system.
Experience in call center operations.
Experience working with Customer Relationship Management (CRM) systems, including tracking customer interactions, managing case information, and maintaining accurate records.
Experience supporting Medicaid enrollment processes, including assisting applicants, verifying eligibility information, and navigating Medicaid policies or systems.
Minimum two (2) years of call center management experience or five (5) years in any management role.

#LI-Onsite

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary
$70,250.00

Maximum Salary
$90,500.00

Apply Now

Refine Your Search

customer experience supervisor jobs in missouri

Call Center Manager (Greater St Louis, MO)

Operations Manager

Mgr,Strategic Accounts

Operations Manager

Customer Service Support Supervisor - Midwest Core

Customer Service Support Supervisor - Midwest Extended

Manager, Vocational Case Management

Data Center Site Manager (Relocation Assistance Available)

Team Manager Developmental

2nd Shift Production Supervisor - Forsyth, MO

Customer Service Supervisor

Clinical Nurse Manager - Maternal Newborn - Children's Hospital

Estimator - Project Manager

Employment Case Manager

Advanced Practice Practitioner Manager (NP/PA)

Project Manager

National Vendor and Courier Manager

Accounts Receivable Manager

Producing Mortgage Branch Manager

Picture Framing & Gallery Manager

I want to receive the latest job alert for customer experience supervisor in missouri

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected