This is a great opportunity to support our YieldStar metrology system from install to ramp and into HVM sustaining at a new US-based advanced-node customer. Our customer is building its development line at the in Austin, Texas, with a future high-volume manufacturing location expected elsewhere in Texas. In this role, you will be one of the two initial equipment engineers responsible for the tools performance.
As a Field Service Engineer YieldStar, you will install, qualify, maintain, troubleshoot, and repair ASML metrology equipment at the customer site. You will work directly with customer engineers, line managers, and ASML technical teams to keep tools available, stable, and performing to specification. You will independently execute planned and unplanned maintenance, perform diagnostics, drive issue resolution, and escalate when support is needed. This role requires disciplined operational execution, strong technical problem solving, and clear ownership of tool performance and customer commitments.
This position is initially based in Austin, TX, and is expected to transition toward the future HVM location as the customer’s install base grows. In the initial period, depending your skill level, expect travel to other office locations to learn details around install and maintenance of YieldStar systems. You will report directly to the local Applications Manager who reports into the Head of US CS Applications. You’ll be part of the regional network of dedicated YieldStar engineers, a network that you share info with and can rely on for support and BKMs.
This role requires clear ownership of customer outcomes, disciplined operational execution, strong technical skills, and strong communication. You will one of the two technical lead equipment engineers at the site and work closely with application engineers, customer engineers, and management.
The local Applications organization includes Field Applications Engineers supporting EUV, DUV, YieldStar, Control Loops, and On-Product performance, as well as Field Equipment Engineers supporting YieldStar from Equipment Install to Sustaining.
The full Applications pilot-line team is a team of around 10 people (application engineers and metrology equipment engineers) and there multiple peer equipment engineers on EUV and DUV on site to align ideas with. The team may expand as the install base grows and the HVM site comes online. You executable operational plans on YieldStar, and represent the Voice of the Customer toward ASML headquarters support teams.
In the initial phase, the team will support the other US fabs to hone their skills on the specific platforms as well as to demonstrate capability and learn on customer specific tools configurations and their purpose.
Once tools are set to arrive in Austin, the focus shifts to on-site pilot-line execution. You will drive YieldStar Equipment Engineering support from Install to tool qualification, wafer introduction, pilot-line performance, and sustaining. This requires close alignment with local teams, global stakeholders, ASML counterparts, and the customer to ensure technical execution, issue resolution, and operational readiness.
Field Service Engineers are ASML’s first line of support and work directly on our machines at customer sites. The job requirements and duties include, but are not limited to:
Diagnose and identify root cause and define the action plan for solution
Execute action plans independently; handle most technical problems on your own
Escalate when needed with a clear problem statements and technical communication
Interface regularly with internal & external customers on planning and progress
Adhere to safety requirements including pre-work safety assessments and wearing PPE such as hard-toe shoes, bump cap or hard hat, respirators, harnesses, etc.
Hands-on hardware above, beneath, and around machine incl. ladders & platforms
Properly handle, administer, and return parts & tools after work completion
Follow back end call handling actions to close all items related to fab actions including paperwork closure, parts return, fab area cleanup etc
Provide continuous improvement such as defect or failure analysis reports, post-mortems, procedure updates, and opportunities for reducing cycle times and costs
Keep up to date with latest machine changes by continuous learning and training
Bachelor’s engineering degree or equivalent combination of education, skills and experience
Minimum 5 years’ experience in a Customer Support department for high tech products
Minimum 2 years’ experience of ASML lithography/metrology system or similar technology
Strong written and verbal communication skills in English
Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, and semiconductor processes, and relevant software
Can observe and respond to people and situations and interact with others encountered in the course of work
Can learn and apply new information or skills
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism
Ability to complete assignments with attention to detail and high degree of accuracy and the proven ability to perform effectively in a demanding environment with changing workloads and deadlines
Work independently or as part of a team and follow through on assignments with minimal supervision
Demonstrate open, clear, concise and professional communication
Strong data interpretation and document comprehension skills
Ability to follow structured processes and timelines
This role will work compressed work week (12hr shifts, 7am/pm-7pm/am), alternating 3-4 days/week, but may change in future
Work up to 12 hours in a clean room while wearing a cleanroom Gore-Tex suit and PPE
Travel internationally and domestically for training or cross-site support
Training travel will include an initial 2-week training and may also include further training durations of 2-7 weeks in the first year
After 25% travel in first year for training - this role is expected to travel about 10% of the year
Training locations may include Taiwan & the Netherlands
Travel for cross-site support will be based upon business need, durations may vary from several days to several weeks
Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
Occasionally required to move around the campus
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus
The employee may occasionally lift and/or move up to 35 pounds in weight unaided.
The environment generally is moderate in temperature and noise level.
Expect to spend more than 50% of the time inside the clean room working with electromechanical equipment.
This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.
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