Top 644 Center manager Jobs in Oakland, Ca

Contact Center Administrative Manager
University of California San Francisco —Emeryville, CA
- Call employer
- 5 years
- Clinic experience
- Master's degree
6d
Assistant Contact Center Manager
Stanford Health Care —Newark, CA
- $45.94 - $59.73 an hour
- Full-time
- Research
- Mid-level
- Military encouraged
12h
Center Manager
Carbon Health Technologies Inc —Berkeley, CA
- Weekends as needed
- HIPAA
- Mid-level
- Clinic
- Health savings account
- Disability insurance
Quick Apply
Assistant Banking Center Manager - San Francisco
MidFirst Bank —San Francisco, CA
- $52,000 - $86,000 a year
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
12d
Emergency Medical Technician (EMT) - San Francisco (Full Time Only)
Royal Ambulance —San Francisco, CA
- $21 - $22 an hour
- Full-time
- 18 years or older
- CPR Certification
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
Emergency Medical Technician (EMT) - Alameda County
Royal Ambulance —San Leandro, CA
- $18.50 - $21.00 an hour
- Part-time
- 18 years or older
- CPR Certification
- Current TB test
- Health insurance
- Dental insurance
Quick Apply
Commercial Assistant Property Manager
Crosspoint Realty Services —Castro Valley, CA
- $70,000 - $78,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
4d
Senior Human Resources Manager
East Bay Center for the Performing Arts —Richmond, CA
- $93,800 - $131,300 a year
- Full-time
- Hybrid work
- Background check
- Research
- Office
- Paid holidays
- Disability insurance
Quick Apply
Kohler Design and Sales Consultant
Hajoca Corporation —Burlingame, CA
- $23 an hour
- Full-time
- Microsoft Outlook
- Basic math
- Pass drug screening
- Profit sharing
- Wellness program
Quick Apply
13d
Store Manager - New Matcha Cafe Opening
Ocha Matcha —Daly City, CA
- $33 - $35 an hour
- Overtime
- Background check
- Hospitality
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
13d
Garden Center Merchandiser - East Bay (Emeryville, Oakland, Hayward, Fremont, Union City)
Everde Growers —East Bay, CA
- $20.35 an hour
- Part-time
- Clean driving record
- Merchandising
- Ability to lift 50 pounds
- Mileage reimbursement
- Paid time off
Quick Apply
22h
Lead Instructor (Leadership Track – Future Center Manager)
JEI Learning Center - Millbrae —Millbrae, CA
- $22 - $35 an hour
- Part-time
- Classroom
- Teaching Certification
- Mid-level
- Employee discount
- Flexible schedule
Quick Apply
Operations Supervisor-Transfer Station
South Bayside Industries —San Carlos, CA
- $100,000 - $110,000 a year
- Full-time
- 5 years
- CDL A
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Manager, Case Management
San Ramon Regional Medical Center —San Ramon, CA
- $62.20 - $99.52 an hour
- Full-time
- Master of Social Work
- Nursing
- RN License
- 401(k)
- Flexible spending account
Quick Apply
14d
REVERSE LOGISTICS MANAGER
Airport Home Appliance —Hayward, CA
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
B2B Outside Sales Representative / Business Development
AAA Forklift Material Handling —San Leandro, CA
- $80,000 - $160,000 a year
- Full-time
- Mid-level
- Business development
- Driver's License
- Paid training
- Mileage reimbursement
Quick Apply
Residential Home Care Provider
Pomeroy Recreation & Rehabilitation Center —San Francisco, CA
- From $24.50 an hour
- Full-time
- Basic math
- Sanitation
- Maintenance
- AD&D insurance
- Health insurance
Quick Apply
Technical Project Manager- AI/GPU/Data Centers
Everforth, Cybercoders —San Francisco, CA
- $95 - $105 an hour
- Full-time
- Office
- 3 years
- US work authorization
Quick Apply
Dietary Manager
Tampico Healthcare Center —Walnut Creek, CA
- $38 an hour
- Full-time
- Hospital
- Customer service
- Computer literacy
Quick Apply
Independent Living Services Instructor-Supported Living Services Attendant
Clausen House —Oakland, CA
- $20 an hour
- Full-time
- Clean driving record
- Ability to walk for extended periods
- Mid-level
- Paid training
- Health insurance
Quick Apply

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Contact Center Administrative Manager

University of California San Francisco -
Emeryville, CA

Apply Now

Job Details

6 days ago

Qualifications

Staff supervision
Program management
Accreditation standards (regulatory compliance area)
Budgeting support
Team supervision
Managing teams in a customer support role
Service scheduling
Regulatory compliance
Operations coordination planning
Clinic experience
Outpatient facility experience
Healthcare financial management
Outpatient services management
Legal compliance
Task assignment
Call center management
Staffing management
Operations planning
Organizational budget management

Full Job Description

Job Summary

The Administrative Manager provides operational leadership and day-to-day management for the UCSF Health Contact Center, Referral and Access Centers, and Call Center. Reporting to the Administrative Director, this role is responsible for ensuring efficient, high-quality service delivery, staff performance, and continuous improvement across assigned service lines and pods. The Administrative Manager directly supervises Administrative Supervisors and supports the strategic goals set by senior leadership while maintaining operational stability and excellence in patient and provider access services.

Key Responsibilities

Provide direct leadership and supervision to Administrative Supervisors, including conducting 1:1 meetings, performance evaluations, coaching, and professional development.
Oversee daily operations by rotating attendance in pod & Home Team Huddles/Meetings, providing intra-day oversight of inbound call queues and referral workqueues, monitoring operational trends, and resolving escalated issues from Supervisors (emails, chats, calls, etc.).
Manage daily communications by checking and responding to messages (email, electronic medical record In-Box, instant messages, and Home Team Leadership inquiries), while covering Supervisor absences as needed.
Lead weekly activities, including preparation and facilitation of Cross-Functional Huddles, Leadership Meetings, Director/Manager Meetings, weekly performance scorecard reviews, and development of action plans for metrics in negative variance.
Review and respond to escalated trends, recurring issues, and errors from Supervisors, collaborating on solutions and escalating to the Administrative Director with action plans when necessary.
Approve bi-weekly timesheets and manage time-off requests for direct reports and their teams.
Attend and actively contribute to various team meetings (Director/Manager Meetings,UCSF and FPO Manager’s Meetings, and PDSAs), while leading Steering Committees and PDSA sub-team activities and presenting topics as required)
Drive continuous improvement by submitting tickets, completing Leader Standard Work, reviewing Standard Work updates, and supporting training and quality improvement initiatives.
Oversee staffing, onboarding, recruitment, and training activities, including precepting new Supervisors, creating daily staffing plans, and supporting go-live and pod stabilization efforts.
Participate in ad-hoc activities such as special projects, performance management, new hire orientation and technology troubleshooting.
Champion the Medical Center’s House and Telephone Standards and promote a culture of accountability, recognition, and exceptional customer service.
Serve as a key liaison between Supervisors, frontline teams, service lines, and senior leadership to ensure alignment and timely resolution of operational issues.

Department Overview

The UCSF Contact Center is an integrated team that supports both patient and provider requests for access to care at UCSF Health. Administrative functions include 1) appointment scheduling, 2) referral intake, review and processing,3) coordinating any other administrative or clinical patient call-based requests to support effective care delivery.

The UCSF Faculty Practice Organization (FPO) is made of up of more than 2,500 clinicians across multiple campuses and satellite clinics. The UCSF Patient Care Access team supports the organization’s goal to be the #1 Health System in Northern California in health care value, patient experience, and employee engagement by ensuring our ambulatory clinics provide timely access to care for our patients. We strive to provide care when, where and how our patients need it. The team works closely with practices to support improvement efforts and with various departments across the organization (e.g., marketing, IT) to set strategic goals and develop innovative patient care.

Required Qualifications

Bachelor's degree in related area and / or equivalent combination of experience / training.
Five (5) years of supervisory experience in an Ambulatory Care/Access Center setting
In depth clinic / center patient care management skills. Practice management knowledge in scheduling, customer-service methods, regulatory compliance, accreditation requirements, and / or information technology. Familiar with the policies, best practices, and standards involved with effective clinic / center administration. In-depth knowledge of patient population served and the requirements for the delivery of services.
Proven ability to organize, manage multiple priorities, and delegate work functions efficiently.
Demonstrated managerial skills and human resources management knowledge, including staff deployment, resource utilization, budgeting and financial management, quality improvement, and program planning and implementation.
Excellent written, verbal, and interpersonal communications skills to convey complex information, instructions, and guidelines in a clear, concise, and specific manner, and to influence and persuade all levels of staff.
Knowledge of relevant healthcare and clinic operations information technology, including billing systems and patient care workflows and processes.
Demonstrated knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing, and compliance environments.

Preferred Qualifications

Master's Degree in nursing, health or the health care administration field
Experience with ambulatory care clinical practices and/or Centralized Call/Referral Services
Experience using EMR-EPIC/APeX.

Apply Now

Refine Your Search

center manager jobs in oakland, ca

Contact Center Administrative Manager

Assistant Contact Center Manager

Center Manager

Assistant Banking Center Manager - San Francisco

Emergency Medical Technician (EMT) - San Francisco (Full Time Only)

Emergency Medical Technician (EMT) - Alameda County

Commercial Assistant Property Manager

Senior Human Resources Manager

Kohler Design and Sales Consultant

Store Manager - New Matcha Cafe Opening

Garden Center Merchandiser - East Bay (Emeryville, Oakland, Hayward, Fremont, Union City)

Lead Instructor (Leadership Track – Future Center Manager)

Operations Supervisor-Transfer Station

Manager, Case Management

REVERSE LOGISTICS MANAGER

B2B Outside Sales Representative / Business Development

Residential Home Care Provider

Technical Project Manager- AI/GPU/Data Centers

Dietary Manager

Independent Living Services Instructor-Supported Living Services Attendant

I want to receive the latest job alert for center manager in oakland, ca

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