Top 2895 Department supervisor Jobs in Plantation Fl

Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
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Hospitality Manager - Fort Lauderdale, Florida
LAZ Florida Parking, LLC —Fort Lauderdale, FL
- $80,000 - $90,000 a year
- Urgently hiring
- Microsoft Excel
- Ability to walk for extended periods
- Hotel
- Health insurance
- Dental insurance
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Administrative Supervisor (HOPWA Program Administrator)
City of Fort Lauderdale, FL —Fort Lauderdale, FL
- $69,302.27 - $107,424.51 a year
- Online Application
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Front Desk Supervisor
KW Property Management LLC —Aventura, FL
- Up to $4,807.69 an hour
- Full-time
- Spanish
- Microsoft Excel
- Writing skills
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1d
Police Planner
City of Sunrise —Sunrise, FL
- $86,269.37 - $121,894.90 a year
- Full-time
- Office
- Windows
- Contracts
Director of Rooms
Renaissance Ft. Lauderdale —Fort Lauderdale, FL
- $80,000 - $90,000 a year
- Full-time
- Hotel
- Bachelor's degree
- Accounting
Department Supervisor
H&M —Sunrise, FL
- $19.22 - $22.39 an hour
- Full-time
- Mid-level
- Communication skills
- Commercial
- Commuter assistance
- Paid holidays
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3d
Director of Facilities Management
HCA Florida Northwest Hospital —Margate, FL
- Full-time
- 1 year
- Senior level
- Employee stock purchase plan
- Disability insurance
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Intake Coordinator - Receptionist
DR STANLEY AND PEARL GOODMAN JFS OF BROWARD COUNTY INC —Davie, FL
- $23 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
- Paid holidays
- Disability insurance
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Supervisor Patient Access Operations, Emergency Department
Baptist Health South Florida —Miami, FL
- Spanish
- Customer service
- HIPAA
- Wellness program
- Health insurance
Production Supervisor, Packaging
AVEVA DRUG DELIVERY SYSTEMS INC —Miramar, FL
- $80,000 - $82,000 a year
- Computer literacy
- Bachelor of Science
- English
Supervisor, Patient Financial Services-Patient Access-FT
Broward Health —Fort Lauderdale, FL
- Full-time
- Management
- HIPAA
- Mid-level
PROGRAM MANAGER FLORIDA KIDCARE OUTREACH - HUMAN SERVICES PROGRAM SPECIALIST - SES - 64027033
The State of Florida —Fort Lauderdale, FL
- $66,300 a year
- Weekends as needed
- Microsoft Word
- Background check
- High school
- Mileage reimbursement
- Paid holidays
3d
Group Services Coordinator
Princess Cruises —Fort Lauderdale, FL
- Full-time
- Hybrid work
- Sales
- Mid-level
- Office
- Employee stock purchase plan
- Health insurance
Supervisor - Princess Cruises (Port Everglades)
SMS INTERNATIONAL SHORE OPERATIONS US INC —Fort Lauderdale, FL
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Coordinator Financial Counseling/Imaging Department
Holy Cross Hospital —Fort Lauderdale, FL
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Front of House Supervisor
Topgolf —Pompano Beach, FL
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Dental insurance
- Vision insurance
Utilization Review Specialist (Remote)
Coronis Health —Delray Beach, FL
- $60,000 - $62,000 a year
- Full-time
- Remote
- LMFT
- Management
- Addiction Medicine
Quick Apply
Histology Manager
Medipath, LLC —Miramar, FL
- From $120,000 a year
- Full-time
- Spanish
- Word processing
- English
- Health savings account
- Relocation assistance
Quick Apply
RN Supervisor 3pm - 11pm
Ft Lauderdale Health and Rehabilitation —Fort Lauderdale, FL
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Paid time off
Quick Apply

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Remote Contact Center Supervisor

Hotwire Communications, LTD -
Fort Lauderdale, FL

Quick Apply

Job Details

Qualifications

Staff supervision
Managing teams in a customer support role
Telecommunication
Call center management
Team motivation (leadership skill)

Full Job Description

The Contact Center Supervisor is responsible for overseeing and managing a group of customer engagement specialists on-site or remote. This position will consistently ensure that the highest level of service is provided to our customers.

RESPONSIBILITIES:

Lead and manage a team of customer engagement specialists to ensure successful processes for schedule adherence, call center queues, timeliness of issue resolution, and quality and training needs.
Provide coaching and mentoring to team to create and foster engagement, as well as a high- performance culture.
Oversee the accurate review and completion of escalated work items and working with other departments to ensure timely resolution.
Oversee the daily management of call/ticket resolution call center service level requirements (Metrics) ensuring timely call pick up, wait times and abandonment rates as well as timely resolution and follow through
Monitor team members email and department communication to ensure proper feedback is provided as necessary.
Analyze and identify opportunities through call monitoring and escalation trends to enhance the customer experience
Review the performance of staff, identifying training needs and partnering with internal Training & Quality team to implement training opportunities for new and existing team members
Partner with management to identify areas of opportunity to improve the customer experience
Work closely with our partners and internal areas to identify and resolve issues in order to provide clients and advisors with exceptional service.
Act as management escalation point for escalated calls
Support all Customer Contact Center process including but not limited to schedule adherence, department and CES metrics, scorecards, quality assurance, etc., You must maintain a system for providing feedback to agents on a bi-monthly and monthly basis.
Keep abreast of new company products, services and procedures to ensure thorough team communication.
Maintain positive department morale through, subordinate feedback and establishes promotions, contest, events, etc. to keep a positive work environment.
Work with management on Customer Contact Center initiatives.
Appropriately escalate customer dissatisfaction with call center leadership team.
Other duties as assigned by Supervisor.

MINIMUM QUALIFICATIONS:

Demonstrated ability and experience in providing leadership and motivation
Working knowledge of Call Centers concepts, practices and procedures
Knowledge of cable and telecommunications products and services
At least 2 years’ experience in call center and customer service center role
At least one year of AMDOCS experience strongly preferred
Superior customer service delivery skills
Focused, driven to achieve
Ability to work a flexible schedule that includes, days, evenings, weekends and holidays

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

department supervisor jobs in plantation fl

Remote Contact Center Supervisor

Hospitality Manager - Fort Lauderdale, Florida

Administrative Supervisor (HOPWA Program Administrator)

Front Desk Supervisor

Police Planner

Director of Rooms

Department Supervisor

Director of Facilities Management

Intake Coordinator - Receptionist

Supervisor Patient Access Operations, Emergency Department

Production Supervisor, Packaging

Supervisor, Patient Financial Services-Patient Access-FT

PROGRAM MANAGER FLORIDA KIDCARE OUTREACH - HUMAN SERVICES PROGRAM SPECIALIST - SES - 64027033

Group Services Coordinator

Supervisor - Princess Cruises (Port Everglades)

Coordinator Financial Counseling/Imaging Department

Front of House Supervisor

Utilization Review Specialist (Remote)

Histology Manager

RN Supervisor 3pm - 11pm

I want to receive the latest job alert for department supervisor in plantation fl

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