Top 299 Customer experience specialist Jobs in Post Falls, Id

DSHS HCLA Customer Service Specialist 2
State of Washington Dept. of Social and Health Services —Spokane, WA
- $3,738 - $4,980 a month
- Full-time
- Hybrid work
- Background check
- Experience working with individuals with disabilities
- Word processing
- Paid training
- Wellness program
3d
DSHS HCLA Customer Service Specialist 3
State of Washington Dept. of Social and Health Services —Spokane, WA
- $3,917 - $5,240 a month
- Full-time
- Hybrid work
- Background check
- Inventory management
- Writing skills
- Paid training
- Wellness program
3d
Patient Experience Specialist - Behavioral Health
Chas Health —Spokane, WA
- $21.92 - $31.25 an hour
- Full-time
- Computer literacy
- HIPAA
- Databases
- Loan repayment program
- Health insurance
L&I CUSTOMER SERVICE SPECIALIST 2
State of Washington Dept. of Labor & Industries —Spokane, WA
- $44,856 - $59,760 a year
- Full-time
- Background check
- Research
- Mid-level
- Paid training
- Wellness program
9d
Patient Scheduling Specialist
Chas Health —Spokane, WA
- $21.92 - $31.25 an hour
- Full-time
- Writing skills
- HIPAA
- Clinic experience
- Loan repayment program
- Health insurance
Client Service Specialist
Guardian Insurance Northwest Inc —Rathdrum, ID
- $17 - $26 an hour
- 8 hour shift
- Mid-level
- Office
- Typing
- Paid training
- Paid time off
Quick Apply
Medical Records Specialist
Beacon Clinic —Coeur d'Alene, ID
- Full-time
- HIPAA
- High school diploma or GED
- Clinic
- Wellness program
- Health insurance
Quick Apply
Digital Banking Product Specialist
P1FCU —Post Falls, ID
- Extended hours
- Computer literacy
- Basic math
- Research
Customer Success Specialist
HDPhotoHub —Spokane, WA
- $45,000 a year
- Email
- Remote
- Organizational skills
- APIs
- Visual & Performing Arts
- Health savings account
- Health insurance
Quick Apply
Customer Service & Inside Support Specialist
Continental Door Co —Spokane Valley, WA
- $23 - $27 an hour
- Full-time
- Office
- High school diploma or GED
- Communication skills
Quick Apply
ENERGY SPECIALIST Seasonal
SPOKANE NEIGHBORHOOD ACTION PARTNERS —Spokane, WA
- $18.02 - $27.91 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Basic math
- Paid holidays
- Disability insurance
Housing & Community Support Specialist 1 (OPEN & PROMOTIONAL)
Spokane County Washington —Spokane, WA
- $30.71 - $42.77 an hour
- Overtime
- Experience working with individuals with disabilities
- Writing skills
- Adults
- Continuing education credits
- Disability insurance
Tax Expert - Expert Center (West)
Intuit —Spokane, WA
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
5d
Residential Lawn Specialist/Aerator
TruGreen —Spokane, WA
- $27,669 - $58,865 a year
- Full-time
- Clean driving record
- Basic math
- English
- Paid training
- Health insurance
Quick Apply
Closet & Cabinet Production/Installation Specialist
Cabinet Systems —Spokane Valley, WA
- $20 - $35 an hour
- Full-time
- Background check
- Pass drug screening
- English
- Paid training
- Paid holidays
Quick Apply
Accounts Payable & Receivable Specialist
Wendle Ford —Spokane, WA
- $22 - $25 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Wellness program
- Disability insurance
Quick Apply
4d
Home Technology Integration Specialist
Coeur d'Alene Smarthomes —Hayden, ID
- $19 - $33 an hour
- Full-time
- Schematics
- Software troubleshooting
- Customer service
Quick Apply
Retail Sales Customer Service Specialist - Bilingual in Spanish Required
Sherwin-Williams —Spokane, WA
- $18.30 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
- Paid holidays
- Military leave
Tax Expert - Expert Center (West)
Intuit —Liberty Lake, WA
- $27 - $41 an hour
- Monday to Friday
- Spanish
- CPA
- English
- Employee stock purchase plan
- Employee assistance program
5d
Validation Senior Specialist - Computer Systems
Jubilant HollisterStier Spokane —Spokane, WA
- $91,950 - $147,100 a year
- Online Application
- Bachelor of Science
- 11+ years
- Bachelor's degree
- Health savings account
- AD&D insurance

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DSHS HCLA Customer Service Specialist 2

State of Washington Dept. of Social and Health Services -
Spokane, WA

Apply Now

Job Details

Full-time
$3,738 - $4,980 a month
3 days ago

Benefits

Paid training
Wellness program
Paid holidays
Disability insurance
Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Military leave
Paid military leave
Parental leave
Employee assistance program
Vision insurance
Loan forgiveness
Bereavement leave
Life insurance
Retirement plan

Qualifications

Disability support services
Office supply management
Correspondence management
Confidential information handling
Office activity coordination
Experience working with individuals with disabilities
Phone communication
Word processing
Spreadsheets
In-person customer service
Mail distribution
Scanning
De-escalation techniques
Conflict de-escalation
Mid-level
Community resource coordination in health services social work
Working with seniors
High school diploma or GED
Managing clients in a customer support role
Medicaid health insurance
Driver's License
Older adults
Mail management
Office supply ordering
Data entry
Welfare benefit application assistance
Organizational skills
Experience working with adults with disabilities
Medicaid
Mail processing

Full Job Description

Description

DSHS HCLA – Customer Service Specialist 2
Join our team as a Customer Service Specialist 2 with Home and Community Services in Spokane, where you'll play a vital role in helping older adults, individuals with disabilities, and their families access essential long-term care services and community resources.

As the first point of contact for clients, families, advocates, and community partners, you'll provide compassionate customer service, guide individuals through available programs, assist with applications, resolve questions and concerns, and connect people with the support they need. You'll also provide critical administrative support to staff by managing records, processing documentation, coordinating office operations, and safeguarding confidential information. Your work will help ensure vulnerable Washingtonians receive timely, accurate, and respectful service while supporting the efficient delivery of Home and Community Services programs.

Some of what you'll do:

Serve as a primary point of contact for clients, families, advocates, and community partners by providing exceptional customer service in person, over the phone, and through other communication channels.
Educate and assist individuals with long-term care and Medicaid programs, explain eligibility requirements, help complete applications, and connect customers with appropriate state and community resources.
Resolve customer questions and concerns by interpreting agency policies, procedures, and regulations while de-escalating challenging situations with professionalism and empathy.
Coordinate administrative operations by processing mail, scanning and distributing documents, maintaining confidential records, and providing essential support to case management staff.
Manage office operations by ordering and maintaining supplies, coordinating records retention, monitoring equipment and office resources, and supporting daily business functions.

Desired skills, knowledge, and abilities:

Strong customer service and interpersonal skills, with the ability to communicate professionally and compassionately with clients, families, coworkers, and community partners.
Ability to remain calm under pressure while de-escalating difficult situations and resolving customer concerns with professionalism and sound judgment.
Excellent organizational skills with the ability to prioritize competing responsibilities, multitask effectively, and manage a fast-paced workload.
Ability to interpret and apply policies, procedures, and regulations to provide accurate information and appropriate referrals.
Strong written communication skills, including the ability to prepare clear, accurate, and professional correspondence and documentation.
Proficiency using computers and business software, including word processing, spreadsheets, data entry, and multiple information systems.

Who should apply?
We are searching for professionals with:

A high school diploma or equivalent AND two years of experience assisting clients or customers by responding to inquiries, resolving complaints, or addressing service-related concerns.
OR
One year of experience as a Customer Service Specialist 1.
OR

Additional information:

Work schedule: 8:00 AM – 5:00 PM, Monday through Friday.

Ready to start a rewarding career? Apply today!
Along with your application, please include:

An updated resume

Questions?
Please reach out to DSHS Recruiter Saleen Hernandez at [email protected] and reference job number #06878.

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Supplemental Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs, or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

Relationship and Reporting Structure (Nepotism) Disclosure: If you are selected for hire, you must disclose whether you have a relative, household member, close friend, or romantic partner within your potential supervisory chain of command. DSHS has a Relationships and the Reporting Structure policy that prohibits nepotism and can be reviewed here (Download PDF reader). Applicants whose appointment would result in a prohibited reporting relationship are not eligible for appointment to that position.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Apply Now

Refine Your Search

customer experience specialist jobs in post falls, id

DSHS HCLA Customer Service Specialist 2

DSHS HCLA Customer Service Specialist 3

Patient Experience Specialist - Behavioral Health

L&I CUSTOMER SERVICE SPECIALIST 2

Patient Scheduling Specialist

Client Service Specialist

Medical Records Specialist

Digital Banking Product Specialist

Customer Success Specialist

Customer Service & Inside Support Specialist

ENERGY SPECIALIST Seasonal

Housing & Community Support Specialist 1 (OPEN & PROMOTIONAL)

Tax Expert - Expert Center (West)

Residential Lawn Specialist/Aerator

Closet & Cabinet Production/Installation Specialist

Accounts Payable & Receivable Specialist

Home Technology Integration Specialist

Retail Sales Customer Service Specialist - Bilingual in Spanish Required

Tax Expert - Expert Center (West)

Validation Senior Specialist - Computer Systems

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