Top 1901 Senior support manager Jobs in Raleigh, Nc

Senior Manager, Operations
Blue Cross and Blue Shield of North Carolina —Durham, NC
- $130,560 - $208,896 a year
- Full-time
- 8 years
- Business development
- Bachelor's degree
- Health insurance
- Dental insurance
1d
Branch Manager – Construction Services
Confidential —Raleigh, NC
- $64,366.33 - $77,516.45 a year
- Full-time
- Sales
- Office
- Business development
- Health insurance
- Dental insurance
Quick Apply
11d
Sr. Hardware Engineer-North Carolina
Allied Telesis —Cary, NC
- $110,000 - $130,000 a year
- Full-time
- 6 years
- Research
- Mentoring
Quick Apply
Patient Service Representative
Lane & Associates Family Dentistry —Fuquay-Varina, NC
- Full-time
- Background check
- Spanish
- Dental office
- Paid training
- AD&D insurance
Quick Apply
1h
Lead Mechanic
Capital Construction Company —Raleigh, NC
- $40 - $50 an hour
- Full-time
- Spanish
- Mechanic experience
- 5 years
- Health savings account
- Health insurance
Quick Apply
9d
Heavy Civil Superintendent
Thalle Construction Company —North Carolina
- Construction site
- 5 years
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Social Worker and Clinical Services Manager
Jewish for Good —Durham, NC
- $58,000 - $64,000 a year
- Online Application
- Background check
- Master of Social Work
- Licensed Clinical Social Worker
- 403(b) matching
- Health savings account
Quick Apply
Senior Landscape Crew Lead
AQUALIS —Morrisville, NC
- Full-time
- Bilingual
- Background check
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Assistant Project Estimator
PowerGrid Services, LLC —Garner, NC
- $60,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Paid holidays
- Health insurance
Quick Apply
8d
Senior Construction Performance Analyst
McGough Construction —Raleigh, NC
- Hybrid work
- 7 years
- Office
- SQL
Senior MES Engineer
PA Solutions —Raleigh, NC
- 7 years
- Computer Science
- Engineering
Truck Driver
Parksite —Garner, NC
- $24.00 - $29.04 an hour
- Overtime
- Background check
- Hazmat Endorsement
- Basic math
- Paid holidays
- Health insurance
Quick Apply
Senior Project Manager - Land Development
Bohler —Raleigh, NC
- Full-time
- Civil engineering
- 7 years
- Office
- Paid parental leave
- Paid holidays
Estimator
Thalle Construction Company —North Carolina
- Weekends as needed
- Construction site
- Bachelor of Science
- Research
- Paid holidays
- Disability insurance
Quick Apply
Swim School Business Manager
SafeSplash + SwimLabs Morrisville (Triangle) —Holly Springs, NC
- Full-time
- Mid-level
- Experience working with children
- Leadership
- Health insurance
- 401(k)
Quick Apply
General Manager - NC State University Athletics
Aramark —Raleigh, NC
- Weekends as needed
- University
- Recruiting
- Senior level
Senior Construction Estimator
Sullivan Estern Inc. —Morrisville, NC
- From $62,500 a year
- Full-time
- Microsoft Excel
- 5 years
- Office
- Paid holidays
- Health insurance
Quick Apply
Senior Survey Project Manager
ESP Associates —Morrisville, NC
- Full-time
- Background check
- Microsoft Access
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Electrical Superintendent
Kodiak Labor Solutions —Wake County, NC
- $100,000 - $110,000 a year
- Full-time
- Construction site
- Driver's License
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
Vice President, Accounting & Tax
CAMPBELL OIL CO INC —Raleigh, NC
- Full-time
- CPA
- Ability to walk for extended periods
- Office
- Health insurance
- Dental insurance
Quick Apply

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senior support manager jobs near raleigh, nc

Senior Manager, Operations

Blue Cross and Blue Shield of North Carolina -
Durham, NC

Apply Now

Job Details

Full-time
$130,560 - $208,896 a year
1 day ago

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
Parental leave
Vision insurance
401(k) matching

Qualifications

Vendor relationship building
Data-driven problem-solving

Full Job Description

The Senior Manager, Operations roles is a pivotal in overseeing multiple functions which may include membership, enrollment, system support, customer service, claims, and fulfillment processes. This position ensures efficiency and productivity deliver operational and analytics services across customer segments to improve performance. This role will contribute to differentiated consumer experience by delivering timely, accurate fulfillment through innovative and integrated processes and channels.

This position requires a thorough knowledge of all operational functions supporting a large ASO group including both dedicated and allocated resources. The Senior Manager of Operations specific responsibilities include:

What You'll Do

Direct accountability for the successful operation of the Operations Center of Excellence, provide leadership for operational functions which may include membership, enrollment, system support, customer service, claims, and fulfillment processes ensuring alignment with organizational goals and objectives
Oversee the enrollment process to ensure efficiency and accuracy while continuously seeking opportunities for process improvement
Collaborate with cross-functional teams to develop integrated strategies for member acquisition and retention
Establish and maintain quality assurance measures to ensure data accuracy, completeness, and integrity throughout the enrollment process
Define key performance indicators (KPIs) and metrics to measure the effectiveness of membership and enrollment initiatives, analyzing data to inform decision-making and drive continuous improvement
Manage relationships with enrollment system vendors and other partners, overseeing service delivery and vendor performance to ensure optimal outcomes for the organization and members
Oversee Claims ASO performance guarantees, reviews, approvals, and client RFPS in collaboration with Sales organization
Oversee fulfillment operations to meet all performance and production expectations
Maintain strong connection to member experience and front-line challenges to drive member-centric culture of accuracy and timeliness that proactively exposes issues and pursues root causes
Collaborate with business leads from Operations to enable end-to-end operations value chain aided by timely and accurate fulfillment
Design, implement, and manage scalable functional processes that are flexible to resource deployment needs
Identify and pursue opportunities for process standardization and automation to improve effectiveness, reduce errors and reduce costs
Collaborate with Account Implementation, Configuration, and Service that leads to identify areas that drive member escalations
Partner with Continuous Improvement and Vendor Services teams to identify improvement and sourcing opportunities, including process optimization through Lean-Six Sigma methodologies
Collaborate with business partners across the Enterprise such as Sales, Digital Services to determine solutions and address concerns to meet corporate objectives and customer needs
Partner with operational leads and workforce management to supplement strategy with the development of budgets, staffing models, and operational performance standards
Approve business and technical requirements, oversee initiatives, and prioritize decisions to effectively address evolving business needs
Resolve complex escalations and contribute to training development to maintain and improve service delivery
End to end inventory management to align with all regulatory, Internal, external and other applicable processing guidelines and timeliness expectations; includes evaluating and adjusting all processing guidelines as required to meet customer expectations
Report operational updates to the Claims AVP and Health Plan Operations VP; serve as a subject matter expert for ASO Group Operations

What You Need

Bachelor's degree or advanced degree (where required)
8+ years of experience in related field.
In lieu of degree, 10+ years of experience in related field.

Bonus Points

Extensive experience in health plan claims, membership, and customer service operations with a strong understanding of end-to-end processes strongly preferred.
Demonstrated analytical and strategic problem-solving skills with the ability to lead transformational, consumer-focused improvements while balancing operational excellence strongly preferred.
Experience applying Six Sigma, Lean, or continuous improvement methodologies to optimize processes, enhance performance, and drive measurable results strongly preferred.
Experience with Facets claims and membership processing systems preferred

What You’ll Get

The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
Work-life balance, flexibility, and the autonomy to do great work
Medical, dental, and vision coverage along with numerous health and wellness programs
Parental leave and support plus adoption and surrogacy assistance
Career development programs and tuition reimbursement for continued education
401k match including an annual company contribution
Learn more

Salary Range

At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs. Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs.

Based on annual corporate goal achievement and individual performance.

$130,560.00 - $208,896.00

Skills

Business Analysis, Business Development, Business Processes, Claims Processing, Continual Improvement Process, Continuous Improvement Approach, Driving Continuous Improvement, Enrollment Management, Key Performance Indicators (KPI), Operations Management, Performance Management (PM), Process Improvements, Resource Planning, Risk Management, Supply Chain, Supply Chain Operations, Vendor Performance Management, Vendor Relationship Management

_____________________________________________________________________

JOB ALERT FRAUD: We have become aware of scams from individuals, organizations, and internet sites claiming to represent Blue Cross and Blue Shield of North Carolina in recruitment activities in return for disclosing financial information. Our hiring process does not include text-based conversations or interviews and never requires payment or fees from job applicants. All our career opportunities are published on https://bcbsnc.wd5.myworkdayjobs.com/en-US/BCBSNC. If you have already provided your personal information that you suspect is fraudulent activity, please report it to your local authorities. Any fraudulent activity should be reported to: [email protected].

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Refine Your Search

senior support manager jobs in raleigh, nc

Senior Manager, Operations

Branch Manager – Construction Services

Sr. Hardware Engineer-North Carolina

Patient Service Representative

Lead Mechanic

Heavy Civil Superintendent

Social Worker and Clinical Services Manager

Senior Landscape Crew Lead

Assistant Project Estimator

Senior Construction Performance Analyst

Senior MES Engineer

Truck Driver

Senior Project Manager - Land Development

Estimator

Swim School Business Manager

General Manager - NC State University Athletics

Senior Construction Estimator

Senior Survey Project Manager

Electrical Superintendent

Vice President, Accounting & Tax

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