Top 3761 System analysis manager Jobs in Remote

Resolution Manager
Confidential —Remote
- $90,000 - $110,000 a year
- Full-time
- Remote
- Background check
- 5 years
- Writing skills
- Health savings account
- Health insurance
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8d
Manager - Transformation Office
Cicero Group —Remote
- Full-time
- Continuous improvement
- Mentoring
- Senior level
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Project Manager - Change Manager
City of Hope —Remote
- $48.44 - $77.51 an hour
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
Facilities Operations Manager
OpenAI —Remote
- $159,000 - $240,000 a year
- Full-time
- 8 years
- Continuous improvement
- Fair chance
Data Science Manager - AI Trainer
DataAnnotation —Saint Paul, MN
- $40 - $60 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
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Data Science Manager - AI Trainer
DataAnnotation —Burlington, MA
- $40 - $60 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
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Data Science Manager - AI Trainer
DataAnnotation —Woodbridge, VA
- $40 - $60 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
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Assistant Hazardous Waste Program Manager
Whitetail Environmental, LLC —Remote
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
1d
MarTech & Lifecycle Operations Manager
Firecrown —Remote
- Full-time
- Remote
- 5 years
- SQL
- JavaScript
- Health savings account
- Health insurance
Quick Apply
8d
Senior Heavy Duty Personal Lines Manager
McGowan and Company —California
- $70,000 - $100,000 a year
- Full-time
- Remote
- Microsoft Word
- 7 years
- Microsoft Excel
- Health savings account
- Paid holidays
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CPA Firm Manager-Tax, CFO & Advisory: Embrace Actual Work-Life Balance
Reis & Reis CPAs & Advisors —Remote
- $50 - $70 an hour
- Overtime
- Remote
- CPA
- 5 years
- Research
- Health savings account
- Disability insurance
Quick Apply
Manager, Systems and Database Engineering
Pepperdine University —Remote
- $145,000 - $172,000 a year
- Online Application
- Remote
- Computer science
- Computer Science
- 5 years
10d
Product Manager - AI Trainer
DataAnnotation —Washington, DC
- $50 - $100 an hour
- Part-time
- Remote
- Writing skills
- English
- Mid-level
- Flexible schedule
Quick Apply
Regional Sales Manager – Membrane Treatment – Central US
Amaya Solutions, Inc. —Remote
- Remote
- 5 years
- Engineering
- Mentoring
Quick Apply
Lead Database Administrator/Manager
Miles IT —Remote
- $110,000 - $130,000 a year
- Full-time
- Azure
- Computer Science
- 3 years
- Health insurance
- Dental insurance
Regulatory Enablement Lead (SERFF and AI Solutions)
NAIC —Remote
- $81,000 - $105,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- 5 years
1d
Accounting Manager (Remote: SaaS, High Growth Technology Company)
Real Estate Business Analytics —Remote
- $110,000 - $125,000 a year
- Full-time
- Remote
- CPA
- 5 years
- 3 years
- Disability insurance
- Health insurance
Quick Apply
10d
End Use Manager: Wood & Furniture Coatings
BYK USA Inc. —Remote
- From $125,000 a year
- Full-time
- Background check
- Writing skills
- Mid-level
- Health savings account
- Health insurance
Quick Apply
2d
Capture Manager
Oneida Innovations Group —Remote
- Full-time
- Remote
- Up to 50% travel
- 5 years
- Research
- Health savings account
- Health insurance
Quick Apply
Monitoring and Incident Management Manager
AdaptiveVets Solutions, Inc. —Remote
- $141,313 - $166,250 a year
- Full-time
- Remote
- Engineering
- 11+ years
- English
- Health savings account
- Health insurance
Quick Apply
1d

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system analysis manager jobs near remote

Resolution Manager

Confidential
Remote

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year
8 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
401(k) matching

Qualifications

Team supervision
Managing teams in a customer support role
Writing skills
Research
Team development
Supervising experience
Leading team collaboration initiatives
Adaptability
Manual handling
Training & development
Documentation Handling
General management

Full Job Description

JOB SUMMARY:

The Resolutions Manager is accountable for the overall management, integrity, and effectiveness of the customer escalations and consumer complaint function. The Resolutions Manager leads a high-performing group of 20 resolutions professionals, dedicated to handling advanced escalations and skillfully resolving complex customer issues.

This role owns the end-to-end process for intake, investigation, resolution, documentation, reporting, analysis, and continuous improvement of escalated and formal customer complaints, ensuring timely, compliant, consistent, and risk-aware outcomes aligned with company policy, regulatory expectations, and customer experience standards.

The Resolutions Manager provides functional oversight including setting standards, establishing processes, monitoring quality and timeliness, identifying trends and risk patterns, and partnering with Legal, Compliance, Claims, Operations, and Customer Experience to drive systemic improvements. While the Resolutions Manager may directly handle complex or sensitive cases as needed, the primary responsibility is to ensure the function and its people operate effectively, consistently, and in alignment with organizational and regulatory expectations.

DUTIES AND RESPONSIBILITIES:

Overall responsibility for ensuring appropriate development of solution plans for escalated customer complaints forwarded by consumer advocacy groups such as the BBB and BCA, as well as regulatory bodies such as the state’s attorney general’s office and departments of insurance.
Manage, mentor and motivate a team of Resolutions Representatives andSpecialists. Conduct regular 1:1s with team leads, and team members as appropriate, to provide ongoing coaching and training to support high performance and efficient resolution.
Identify and analyze complaint patterns, root causes, and risk indicators; escalate systemic risks to Legal and executive leadership
Maintain current and complete records of complaint and resolution activity using departmental tracking tools
Ensure integrity, completeness, and accuracy of complaint records and reporting
Ensure each team member is conducting thorough research and analysis of escalated complaints referring to departmental guidelines, compliance information, and the customer’s vehicle service contract to make informed, cost-effective, and accurate resolution determinations
Execute direct-contact resolutions of escalated and formal customer complaints, according to best practice and prevailing policies and procedures. Direct contact shall include telephone, email and mail contact with a complainant, as well as mail, phone, and email contact with regulatory and consumer advocacy bodies as necessary to accomplish resolution of complaints
Accountable for regulatory responsiveness SLAs, complaint backlog health, and resolution consistency
Draft and submit formal responses as required for formal complaints, including responses to consumer advocacy groups and state regulators
Has authority to approve resolutions up to defined thresholds and escalate beyond those thresholds.
Review, audit, and analyze departmental processes to ensure best practices adherence
Other duties as assigned or as business needs arise.

QUALIFICATIONS:

Minimum 5 years of experience and a successful track record in resolutions management.
Call center and/or conflict resolution experience required
Demonstrated advanced ability to communicate verbally and in writing throughout all levels, including customers and consumer advocacy bodies
Experience leading a team and providing effective coaching,
Excellent analytical and problem-solving skills, including research and investigation
Critical thinking and ability to grasp a larger picture from minor details
Ability to organize and maintain integrity, completeness, auditability, and accuracy of complaint records and reporting of work tasks
Ability to adapt to dynamic situations while maintaining day-to-day functions.
Demonstrated experience owning or leading a function, program, or process area
Strong judgment and ability to assess legal, regulatory, reputational, and customer risk.
Ability to influence cross-functionally and drive change without direct authority.

PHYSICAL REQUIREMENTS:

Sitting or standing for extended periods; repetitive motions; use hands to handle equipment or controls; reach with hands and arms; typing on keyboard; viewing computer screen extended periods; speak clearly and hearing
Regular use of typical office equipment, computer software, programs, and methods of communication such as a computer, e-mail, phone system, and messaging.
In a remote work environment, being interactive and communicative with management and co-workers in a visible manner is an essential function of the job. Camera/video usage is required.
Must be able to lift 25 pounds.

Candidates must pass a pre-employment Background Check. We are an E-Verify employer.

Pay: $90,000.00 - $110,000.00 per year

Benefits:

401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance
Work from home

Work Location: Remote

Quick Apply

Refine Your Search

system analysis manager jobs in remote

Resolution Manager

Manager - Transformation Office

Project Manager - Change Manager

Facilities Operations Manager

Data Science Manager - AI Trainer

Data Science Manager - AI Trainer

Data Science Manager - AI Trainer

Assistant Hazardous Waste Program Manager

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Senior Heavy Duty Personal Lines Manager

CPA Firm Manager-Tax, CFO & Advisory: Embrace Actual Work-Life Balance

Manager, Systems and Database Engineering

Product Manager - AI Trainer

Regional Sales Manager – Membrane Treatment – Central US

Lead Database Administrator/Manager

Regulatory Enablement Lead (SERFF and AI Solutions)

Accounting Manager (Remote: SaaS, High Growth Technology Company)

End Use Manager: Wood & Furniture Coatings

Capture Manager

Monitoring and Incident Management Manager

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