Top 727 Account executive director, workforce Jobs in Reno, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Fire Suppression Technician- UP TO 5K Sign-ON
Summit Fire & Security —Reno, NV
- $21 - $25 an hour
- Full-time
- Background check
- Clean driving record
- Customer service
- Paid holidays
- Disability insurance
Project Scheduler - Heavy Civil
Morgan Construction & Environmental Ltd. —Reno, NV
- Full-time
- Construction site
- 5 years
- Travel
Human Resources Manager
Novolex —Reno, NV
- $85,000 - $95,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Travel
- Wellness program
- Paid parental leave
Assistant Project Managers - Nevada Projects
Morgan Construction & Environmental Ltd. —Reno, NV
- $65,000 - $90,000 a year
- Nights as needed
- Construction site
- Pass drug screening
- Mid-level
Site Supervisors - Nevada Projects
Morgan Construction & Environmental Ltd. —Reno, NV
- $35 - $40 an hour
- Nights as needed
- Construction site
- 5 years
- Pass drug screening
Surveyor - Southwest USA Projects
Morgan Construction & Environmental Ltd. —Reno, NV
- Nights as needed
- Construction site
- Mid-level
- High school diploma or GED
Experienced Respiratory Therapist
Renown Health —Reno, NV
- Full-time
- Computer literacy
- BLS Certification
- English
Quick Apply
Medical Assistant
UROLOGY NEVADA —Reno, NV
- $20 - $24 an hour
- Full-time
- Microsoft Word
- CPR Certification
- Vital signs
- Free parking
- Disability insurance
Quick Apply
OPERATIONS MANAGER - Moving, Storage & Logistics Operations
OneRelo Worldwide —Reno, NV
- $70,000 - $75,000 an hour
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Mid-level
- AD&D insurance
- Health insurance
Quick Apply
2d
Supervisor of IT - Epic Beaker
Renown Health —Reno, NV
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Maintenance Associate (Plant Operations)
Cascades of the Sierra —Spanish Springs, NV
- $20 - $22 an hour
- Weekends as needed
- Background check
- Apartments
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
12d
Registered Nurse_Childrens ER
Renown Health —Reno, NV
- Full-time
- Nursing
- Surgery
- RN License
Field Canvasser
DaBella —Reno, NV
- $20 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- Residential
- Paid training
- Health savings account
Quick Apply
Registered Nurse - Labor and Delivery
Renown Health —Reno, NV
- Full-time
- Nursing
- Surgery
- Hospital
Quick Apply
Heavy Equipment Operators - Southwest USA Projects
Morgan Construction & Environmental Ltd. —Reno, NV
- Nights as needed
- Construction site
- Mid-level
- 3 years
Physical Therapist
Concentra —Carson City, NV
- $110,000 - $120,000 a year
- Full-time
- Computer literacy
- Writing skills
- Physical & Rehabilitation Medicine
- Continuing education credits
- Commuter assistance
Skilled Trades Instructor
The Childrens Cabinet —Reno, NV
- $68,000 - $80,000 a year
- Weekends as needed
- Background check
- Classroom
- Spanish
Registered Nurse (RN) - Acute Care Services
Renown Health —Reno, NV
- Full-time
- Acute care
- Background check
- Float pool
Registered Nurse (RN), NICU Level III
Renown Health —Reno, NV
- Full-time
- Nursing
- Surgery
- RN License
Quick Apply

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account executive director, workforce jobs near reno, nv

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

account executive director, workforce jobs in reno, nv

Director, Member Advocate Center

Fire Suppression Technician- UP TO 5K Sign-ON

Project Scheduler - Heavy Civil

Human Resources Manager

Assistant Project Managers - Nevada Projects

Site Supervisors - Nevada Projects

Surveyor - Southwest USA Projects

Experienced Respiratory Therapist

Medical Assistant

OPERATIONS MANAGER - Moving, Storage & Logistics Operations

Supervisor of IT - Epic Beaker

Maintenance Associate (Plant Operations)

Registered Nurse_Childrens ER

Field Canvasser

Registered Nurse - Labor and Delivery

Heavy Equipment Operators - Southwest USA Projects

Physical Therapist

Skilled Trades Instructor

Registered Nurse (RN) - Acute Care Services

Registered Nurse (RN), NICU Level III

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