Top 2941 Program management Jobs in Reno, Nv

Director, Member Advocate Center
Costco Auto Program —Reno, NV
- $100,000 - $110,000 a year
- Full-time
- 7 years
- Microsoft Outlook
- Bachelor's degree
Quick Apply
Program Support Specialist
Nations Finest —Reno, NV
- $26.27 - $31.80 an hour
- Full-time
- Microsoft Outlook
- Addiction Medicine
- Experience working with individuals with disabilities
Quick Apply
9d
Hybrid Sales Rep - NV
Pioneer Athletics —Reno, NV
- $90,000 a year
- Full-time
- High school
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
4d
KEEN Utility Territory Manager – CA, NV & AZ California, US
KEEN Footwear —Reno, NV
- $149,157.24 - $172,668.35 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
Quick Apply
10d
Associate Director, Program Management Office (PMO)
Chewy —Reno, NV
- $124,500 - $232,500 a year
- Full-time
- Engineering
- Travel
- Mentoring
- Paid holidays
- Health insurance
Cloud Operations Program Manager
Microsoft —Reno, NV
- $77,800 - $169,900 a year
- Full-time
- Azure
- Mid-level
- Office
Customer Success Manager II
Clear Capital | CubiCasa —Reno, NV
- $65,500 - $92,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Continuous improvement
- Profit sharing
- AD&D insurance
Quick Apply
Medical Sales Rep – Entry Level
Crown Medical, Inc. —Reno, NV
- $84,680 - $115,931 a year
- Full-time
- Driver's License
- Organizational skills
- Communication skills
Quick Apply
Canvass Manager - Door-to-Door Lead Generation
Quality First Home Improvement, Inc —Reno, NV
- $60,000 - $80,000 a year
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
9d
Surgical Technologist
Surgery Nevada LLC —Reno, NV
- $25 - $40 an hour
- Overtime
- Background check
- Surgery
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Business Development Representative, Geochemistry
ALS Global —Reno, NV
- $54,000 - $59,000 a year
- Online Application
- Clean driving record
- Mid-level
- Office
- Disability insurance
- Health insurance
Pharmacist
VytlOne —Carson City, NV
- $68 - $72 an hour
- Part-time
- Writing skills
- Mid-level
- Bachelor's degree
Quick Apply
7d
CNC Production Supervisor
Precision Molding and Machining —Sparks, NV
- Full-time
- Mentoring
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
HVAC Project Engineer
SILICON VALLEY MECHANICAL —Sparks, NV
- $70,000 - $110,000 a year
- Full-time
- Microsoft Outlook
- Schematics
- Construction site
- Paid holidays
- Disability insurance
Quick Apply
Residential Treatment Center Therapist
Reno Behavioral Healthcare Hospital —Reno, NV
- 8 hour shift
- LMFT
- CPR Certification
- Psychiatry
- Paid holidays
- Health insurance
Quick Apply
11d
Dental Hygienist
Jason T. Baldwin, D.D.S. —Truckee, CA
- $54.57 - $65.72 an hour
- Part-time
- CPR Certification
- Dental office
- BLS Certification
- Paid holidays
- Dental insurance
Quick Apply
Equipment Specialist
United Site Services —Sparks, NV
- $16.58 - $22.38 an hour
- Full-time
- Customer service
- Forklift
- US work authorization
- Health savings account
- AD&D insurance
Fire Assay Technician
ALS Global —Reno, NV
- Online Application
- Microsoft Outlook
- English
- Mid-level
Pediatric Audiologist (Au.D.)
Advanced Pediatric Therapies —Sparks, NV
- $100,000 - $120,000 a year
- Part-time
- Background check
- 18 years or older
- Doctoral degree
- Paid holidays
- Relocation assistance
Quick Apply
8d
Flexographic Printing Press Operator
American Paper Bag —Reno, NV
- $32 - $37 an hour
- 12 hour shift
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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program management jobs near reno, nv

Director, Member Advocate Center

Costco Auto Program -
Reno, NV

Quick Apply

Job Details

Full-time
$100,000 - $110,000 a year

Qualifications

Optimizing workflow processes
Staff performance monitoring
Staff supervision
Microsoft Outlook
Team supervision
Managing teams in a customer support role
Phone communication
Coaching
Customer satisfaction tracking
Employee relationship building
Metrics Reporting
Talent development
Team development
Quality performance measurement
Mentoring
Data interpretation
Process improvement planning
Call center management
Senior leadership
Client interaction via phone calls

Full Job Description

Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
Manages performance to meet and exceed team and company performance goals and KPI’s such as Service Level, Average Speed of Answer, Abandon percentage, etc.
Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
Planning and reviewing compensation
Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
Ensuring detailed records of communications are kept in database.
Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
Other duties as assigned

Requirements:

10 years of Call center experience in a managerial role (customer service preferred)
Bachelor's degree preferred or equivalent combination of education and experience.
Minimum of 7 years’ experience leading high performing team
Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
Proven leadership and management skills
Proven experience managing KPI’s (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
Ability to mentor, empower and develop employees
Superb decision making and problem-solving skills
Strong analytic skills
Takes initiative with strong planning and organizational skills
Excellent oral and written communication skills
Excellent customer service skills and phone etiquette
Flexible and able to adapt to change in a fast-paced environment
Positive thinker, able to stay calm under pressure
Excellent interpersonal skills with ability to work with all levels of Senior Management
Takes initiative towards process improvement to gain efficiencies within the department
Ability to establish and maintain effective working relationships with all levels of managers and staff
Must possess strong work ethic for success in a fast-paced dynamic work environment

Quick Apply

Refine Your Search

program management jobs in reno, nv

Director, Member Advocate Center

Program Support Specialist

Hybrid Sales Rep - NV

KEEN Utility Territory Manager – CA, NV & AZ California, US

Associate Director, Program Management Office (PMO)

Cloud Operations Program Manager

Customer Success Manager II

Medical Sales Rep – Entry Level

Canvass Manager - Door-to-Door Lead Generation

Surgical Technologist

Business Development Representative, Geochemistry

Pharmacist

CNC Production Supervisor

HVAC Project Engineer

Residential Treatment Center Therapist

Dental Hygienist

Equipment Specialist

Fire Assay Technician

Pediatric Audiologist (Au.D.)

Flexographic Printing Press Operator

I want to receive the latest job alert for program management in reno, nv

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