Top 4598 Shift manager Jobs in Rhome, Tx

Service Desk Supervisor (Helpdesk Supervisor)
M3 Networks —Southlake, TX
- $70,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Supervising experience
- Senior level
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Shift Leader
VELVET TACO —Fort Worth, TX
- $20 - $25 an hour
- Part-time
- Fast casual restaurant
- 21 years or older
- POS
- Commuter assistance
- Health insurance
Quick Apply
BUSINESS OFFICE MANAGER
PMG OPCO - DECATUR LLC —Decatur, TX
- Mid-level
- Office
- Children
- Disability insurance
- Health insurance
Help Desk Supervisor
M3 Networks —Southlake, TX
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- 5 years
- Supervising experience
- Senior level
- Health insurance
- Dental insurance
Quick Apply
10d
Education Manager
Child Care Associates —Fort Worth, TX
- $100,000 a year
- Full-time
- Background check
- School experience
- Current TB test
- Mileage reimbursement
9d
RN Case Manager
VITAS Healthcare —Fort Worth, TX
- $38 - $41 an hour
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
BCBA Clinical Supervisor - Alliance, Fort Worth
THRIVE BEHAVIOR CENTERS LLC —Willow Park, TX
- $85,000 - $95,000 a year
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Continuing education credits
- Paid parental leave
Quick Apply
2d
Service Manager
Grapevine Ford Lincoln —Grapevine, TX
- $80,000 - $100,000 a year
- Full-time
- Background check
- Mechanic experience
- Inventory management
- Health savings account
- Health insurance
Quick Apply
Case Management Supervisor
Cumberland Youth and Family Services —Denton, TX
- Full-time
- Background check
- Management
- Mid-level
- Health savings account
- Paid holidays
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Assistant Manager - Restaurant
Delucca Gaucho Pizza & Wine —Fort Worth, TX
- $21 - $23 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Territory Sales Manager
FGM Fabral LLC —Fort Worth, TX
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Writing skills
- Travel reimbursement
- Health savings account
Quick Apply
Accounting Manager
Chalk Mountain Services —Fort Worth, TX
- Full-time
- Background check
- CPA
- 5 years
- Disability insurance
- Health insurance
Quick Apply
Development Manager/Development Associate-Multifamily Development
Sage Homes NW —Fort Worth, TX
- Full-time
- Civil engineering
- Management
- Mid-level
Quick Apply
3d
Manager- Vascular Access Center
Nephrology Group —Fort Worth, TX
- $1.00 - $1.50 a year
- Full-time
- LVN
- OSHA
- RN License
- Health insurance
- Dental insurance
Quick Apply
Senior Group Sales Manager
The Westin Dallas/Southlake —Southlake, TX
- From $80,000 a year
- Full-time
- Background check
- Customer service
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Project Manager – Commercial Plumbing (Dallas-Fort Worth, TX)
COPPERA, LLC —Fort Worth, TX
- $90,000 - $120,000 a year
- Email
- Construction site
- Mid-level
- In-person
- Paid holidays
- Health insurance
Quick Apply
Pharmacy Manager/Pharmacist in Charge
MedRock Pharmacies —Colleyville, TX
- $145,000 - $165,000 a year
- Full-time
- Bachelor of Science
- 3 years
- Supervising experience
- Paid holidays
- Health insurance
Quick Apply
3d
Safety Manager
S & K Plumbing of Fort Worth, Inc. —Haltom City, TX
- $95,000 - $110,000 a year
- Full-time
- Bilingual
- Microsoft Word
- Spanish
- Health insurance
- Dental insurance
Quick Apply
14d
Quality Supervisor
Eaglerise Renewable Energy (USA) INC —Fort Worth, TX
- $85,000 - $95,000 a year
- Full-time
- Background check
- Writing skills
- English
- Health insurance
- Dental insurance
Quick Apply
Registered Nurse (RN) Weekend Supervisor- The Carlyle
THE CARLYLE AT STONEBRIDGE PARK —Southlake, TX
- Full-time
- Nursing
- RN License
- Mid-level
- Continuing education credits
- Paid holidays
Quick Apply

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shift manager jobs near rhome, tx

Service Desk Supervisor (Helpdesk Supervisor)

M3 Networks
Southlake, TX

Quick Apply

Job Details

Full-time
$70,000 - $85,000 a year

Qualifications

Managing technical support teams
Service agreement management
Managing teams in a customer support role
Incident Escalation
Supervising experience
Customer support ticket management
Technical Proficiency
Cross-functional communication
Ticketing system technical support

Full Job Description

Role Summary

The Service Desk Supervisor is a hands on leadership role responsible for the daily performance, quality, and accountability of the Service Desk within a Managed Services Provider environment. This role leads by example by actively working tickets at all levels while owning escalations, service quality, and team performance.

This position plays a critical role in supporting quarterly business goals by ensuring predictable service delivery, strong SLA performance, and operational efficiency. The Service Desk Supervisor serves as a key bridge between leadership, technical staff, and clients including VIP stakeholders.

Core Responsibilities

Service Desk Operations and Leadership

Own daily service desk performance including ticket flow, prioritization, documentation, and resolution quality.
Actively work tickets across all levels including complex and escalated issues.
Serve as the primary escalation point for service desk incidents and client concerns.
Ensure consistent adherence to service standards, response expectations, and communication guidelines.

Escalation Management and VIP Support

Manage escalated tickets with urgency, professionalism, and clear communication.
Communicate directly with VIP and executive level clients to address concerns and set expectations.
Lead service recovery efforts during high impact incidents to restore confidence and trust.

SLA Ownership and Service Quality

Create, implement, monitor, and report on Service Level Agreements.
Ensure ongoing SLA compliance across response times, resolution times, and service quality.
Identify trends, risks, and recurring issues impacting SLA performance and drive corrective actions.
Conduct regular reviews and audits to ensure service delivery aligns with contractual commitments.

Ticketing Systems and Process Improvement

Lead the implementation, optimization, and auditing of the ticketing system.
Enforce ticketing standards including documentation quality, time tracking, and workflow adherence.
Identify inefficiencies and implement practical improvements that support scalability and consistency.
Partner with leadership to align service desk processes with organizational goals.

Team Leadership and Collaboration

Hold weekly meetings with technical staff to review performance, escalations, trends, and priorities.
Coach, develop, and hold service desk staff accountable to performance and communication standards.
Support onboarding and ongoing skill development for service desk team members.
Foster a culture of ownership, professionalism, and continuous improvement.

Project and Cross Functional Work

Participate in internal projects related to service delivery, tools, and process improvements.
Coordinate with engineering, projects, and leadership teams to ensure smooth handoffs and alignment.
Balance reactive service desk demands with proactive project responsibilities.

Business Outcomes and Quarterly Goal Support

Partner with service delivery leadership to support and execute quarterly business goals.
Translate quarterly objectives into clear service desk priorities, metrics, and action plans.
Track and report progress toward quarterly goals while identifying risks early.
Balance service quality with efficiency to support profitability and scalability.
Understand how service desk performance impacts utilization, margins, and client health.

Required Qualifications

Minimum of 5 years experience working in a Managed Services Provider environment.
Minimum of 5 years experience in a management or supervisory role.
Strong technical foundation with the ability to troubleshoot across multiple systems and environments.
Proven experience handling escalations and complex technical issues.
Demonstrated ability to communicate effectively with technical teams, non technical users, and VIP stakeholders.
Experience creating, managing, and reporting on Service Level Agreements.
Hands on experience with ticketing systems and service desk workflows.

Success in This Role Looks Like

Service Level Agreements are consistently met or exceeded without technician burnout.
Escalations decrease over time due to improved process, coaching, and clarity.
The service desk operates predictably and supports quarterly business objectives.
Leadership has clear visibility into service performance, risks, and capacity.

Final Note
This role is critical to protecting service quality, client trust, and internal team health. The Service Desk Supervisor ensures commitments made to clients are realistic, measurable, and consistently delivered while supporting leadership in achieving quarterly goals.

Quick Apply

Refine Your Search

shift manager jobs in rhome, tx

Service Desk Supervisor (Helpdesk Supervisor)

Shift Leader

BUSINESS OFFICE MANAGER

Help Desk Supervisor

Education Manager

RN Case Manager

BCBA Clinical Supervisor - Alliance, Fort Worth

Service Manager

Case Management Supervisor

Assistant Manager - Restaurant

Territory Sales Manager

Accounting Manager

Development Manager/Development Associate-Multifamily Development

Manager- Vascular Access Center

Senior Group Sales Manager

Project Manager – Commercial Plumbing (Dallas-Fort Worth, TX)

Pharmacy Manager/Pharmacist in Charge

Safety Manager

Quality Supervisor

Registered Nurse (RN) Weekend Supervisor- The Carlyle

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